Policy:

Continual improvement is an essential part of Strategix management system with the aims of ensuring compliance, preventing problems and identifying ways to continually improve the standard of delivery of training and the organisational structures supporting the delivery of training and assessment.

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• PLAN - Establish the goals and actions necessary to implement the actions needed to address the opportunity for improvement - Conduct a risk assessment on the planned actions to determine if the actions will result in an Acceptable Level of Risk

• DO - Implement planned processes and allocate the appropriate resources

• CHECK - Monitor, measure and report on the effectiveness of results - Conduct a risk assessment on the completed actions to determine if the actions resulted in an Acceptable Level of Risk

• ACT - If there is an Acceptable Level of Risk continue with improvements, if not start again

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Procedure

When a continuous improvement opportunity is identified the following process should be followed:

1. Provide feedback, verbal or written, about the improvement recommendation to the relevant Department Manager.

2. The Department Manager will then add this recommendation to fortnightly Senior Management meeting agenda.

3. The Senior Management Team will consider the implications for other management systems and consults with relevant staff about the improvement.

4. A risk analysis approach will be undertaken to determine the urgency of the improvement.

5. Management responsibility for further action will be allocated depending on the level of risk assigned to each report.

6. All staff are informed of the change by email and the changed policy, procedure, teaching and/or assessment resource is added to the website.

7. The improvement is trialled and reported back to the Senior Management Team within the agreed timeline

8. The trial outcome is reviewed for effectiveness and if necessary the process is amended and re-trialled.

Related Documents:

OFI Register

Standards Reference: