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As well as Strategix support services being available to you, in Brisbane there is a dedicated non-Government support agency for international students based in South Bank. The Brisbane Student Hub is a free, welcoming support service for international students offering independent advice on healthcare, employment, budget management, legal services and more as well as linking students to events and activities. Check out more details on their website.
Support/Emergency Contacts
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Enrolment, Induction and Orientation
Develop Training Plan
Training and Assessment Activities
Completion and Qualification
Enrolment, Induction and Orientation
A representative from Strategix or an education agent can assist you with your enrolment. You will be provided with information about Strategix and your training options. In order to commence the enrolment process you must complete an enrolment form and return it to Strategix.
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Student course fees include an initial assessment plus one resubmission of assessment tasks. If a student is still assessed as “not yet competent” for a particular subject/s then subsequent re-sits or resubmissions of assessments may incur a fee. The cost must be paid prior to the re-assessment being undertaken.
Withdrawals, Cancellations and Discontinuations
A student must advise Strategix through the Withdrawal Form if they wish to withdraw, stating the date they wish to withdraw and providing Strategix with feedback as to why they are withdrawing and include applicable evidence. Refer to the Student Withdrawal Policy and Procedure.
Before the withdrawal can be finalised, all outstanding assessments need to be assessed and outcomes applied where due. Withdrawing students may be issued with a Statement of Attainment (where applicable) for their completed subject/s within 21 days of the withdrawal date.
If there has been a breach of policies and procedures set out by Strategix, a student may be required to withdraw from a course/qualification with Strategix due to disciplinary actions taken against a student.
Strategix reserves the right to withdraw a student’s enrolment in the event that a student does not adhere to the assessment submission deadlines provided to the student as part of their training and assessment schedules. Strategix will provide a student with sufficient written warnings regarding their assessment submissions and a student’s failure to respond to, and act on, these written assessment submission warnings will trigger Strategix to cancel and/or withdraw a student’s enrolment.
Strategix reserves the right to withdraw a student when a student becomes disengaged. Strategix attempts to contact disengaged students multiple times in various ways prior to cancelling their enrolment. The ways used to attempt contact are by phone, email, text, a letter and through the emergency contact etc.
In the event a student’s enrolment is withdrawn, cancelled or discontinued with Strategix for whatever reason, Strategix will document the reasons and also advise the student and relevant regulating and funding bodies as per their requirements.
A student can obtain a formal Statement of Attainment at no additional cost if their enrolment is withdrawn, cancelled or discontinued prior to completing their qualification, provided they have paid any fees related to the subject/s included in their Statement of Attainment.
Transfer Requests
A student should only apply to transfer to another registered training provider after completing six calendar months of their *principal course. Students who meet specific conditions outlined in the STG 3.026 - International Student Transfer Policy may be able to transfer while still within their restriction period. Requests to transfer providers is to be completed in the international section of the Withdrawal Form (with accompanying letter documents). If approved the student will be issued with a Letter of Release.
*The principal course is the main course of study to be undertaken by a student where the student visa has been issued for multiple courses, and is usually the final course of study. The first six months is calculated as six calendar months from the date a student commences their principal course of study.
Grievances and Complaints
Strategix encourages students to informally resolve complaints/appeals as the majority of situations can be addressed and resolved at this level. In the event that a complaint/appeal arises, Strategix requests that students first speak to their Trainer/Assessor or administrative assistant.
If the issue cannot be resolved informally, a more formal Grievance Procedure can be undertaken. Please refer to Strategix’ Student Complaints and Appeals policy and procedure for further details.
If a student wishes to make an external appeal, they can do so but they must consider that in most cases, the purpose of the external appeals process is to consider whether Strategix has followed its policies and procedures, rather than make a decision in place of Strategix’.
Critical Incidents
A critical incident is ‘a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury’. This does not include serious academic misconduct. Strategix will immediately take the steps required to action and resolve or address a critical incident.
Critical incidents are not limited to, but could include:
Serious physical injury or any threat of these
Missing students
Natural disaster
Death
Abuse issues such as domestic violence, physical, sexual or other
Severe verbal or psychological aggression
Strategix will meet all legislative requirements of State and Federal Government. Workplace Health and Safety and Workplace Relations standards will be met at all times.