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PUBLIC-FACING |
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Strategix is committed to providing the best possible product and service to our clients and students. Each client/student will be provided with an opportunity to comment and make recommendations on their experience at Strategix during and after they have engaged our services. Student feedback forms are available on request. On occasion, we will also send out student surveys. We encourage all of our clients and students to provide us with progressive feedback in relation to their experience with us. Feedback and comments may be sent to office@strategix.com.au. |
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Provide feedback, verbal or written, about the improvement recommendation to the relevant Department Manager.
The Department Manager will then add this recommendation to the fortnightly Senior Management meeting agenda.
The Senior Management Team will consider the implications for other management systems and consults with relevant staff about the improvement.
A risk analysis approach will be undertaken to determine the urgency of the improvement.
Management responsibility for further action will be allocated depending on the level of risk assigned to each report.
All staff are informed of the change by email and the changed policy, procedure, teaching and/or assessment resource is added to the website.
The improvement is trialled and reported back to the Senior Management Team within the agreed timeline
The trial outcome is reviewed for effectiveness and if necessary the process is amended and re-trialled.
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