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Where Strategix Training Group makes a decision NOT to re-credit a student’s FEE-HELP balance that decision may be subject to review.
If a Student is not satisfied with the decision made by Strategix Training Group, the Student may apply, within 28 days of the receipt of the original decision, for a review of the decision. The application for review must:
Be made within 28 days of receipt of the original decision
Include the date of the original decision
State fully the reasons for applying for the review
Include any additional relevant evidence
Applications should be made in writing to the Compliance Manager (PO Box 7290 Redland Bay QLD 4165, jeremy@strategix3535 Loganholme QLD 4129)
jeremy.rota@strategix.edu.au) as the designated Review Officer of any decisions relating to a request for re-crediting of a FEE-HELP balance.
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This Student Review Requirements & Re-Crediting a FEE-HELP Balance Policy and Procedure will be made available to Students enrolled with Strategix Training Group through publication on the website http://www.strategix.com.au and within the student handbook.
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DEFINITIONS |
Term/Statement | Explanation |
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The Act | refers to the Higher Education Support Act 2003 |
Student | Refers to students, who are Australian citizens or permanent humanitarian visa holders who will be resident in Australia for the duration of their VET Units of study, and who access VET FEE-HELP for payment of their tuition fees in respect of the VET unit of study in which they are enrolled. |
Census Date | A published date, set by the provider, no earlier than 20% of the way through a VET Unit of Study. |
Tuition Fees | Fees paid for a VET Unit of Study that is approved for VET FEE-HELP and applies to students who are, or would be entitled to VET FEE-HELP assistance under clause 43 of Schedule 1A of the Act. |
Unit or VET Unit of Study | A VET unit of study approved for VET FEE-HELP that a student may undertake with Strategix Training Group, for which the student may access VET FEE-HELP assistance to pay for all or part of their tuition fees. |
The department | The Department of Industry, Innovation, Science, Research and Tertiary Education. |