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• Postal Address Line 1 is invalid

• Postal Address Postcode not supplied

• Postal Address Postcode is invalid

• Postal Address Postcode and State Combination Invalid

• Postal Address State is invalid

• Postal Address Town is invalid

• Postal Address Town and Postcode Combination invalid

/ The same errors for Residential Address

This error will occur where:

• The student’s Postal Address, Residential Address or Post code is either missing or an invalid combination of post code and suburb

• May not have been checked/updated after enrolment has been received

To fix:

• Use aXcelerate’s in-built address function to populate the post code once the suburb is entered

• Check post code and suburb against https://auspost.com.au/postcode

• Ensure both the Postal and Street Address fields are entered

Mobile Phone No is invalid

Check number in Update Contact screen, and ensure correct number of digits are entered along with no “+61” etc

Error raised when the Student ID has already been used for another student.

There has likely been a merge. Check the notes on the student’s profile. The merged student contact Student Contact ID will appear in the notes. This means that the student and enrolment txt files to contains the old student ID not the current student ID showing on aXcelerate

Check which Student ID number is showing in the Student and Enrolment txt files, then update the ID number in the files to the merged ID or the current ID (i.e. if the files show the current ID, update it to the merged ID and vice versa).