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TABLE OF CONTENTS
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Recruitment
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Refund Policy
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As well as Strategix support services being available to you, in Brisbane there is a dedicated non-Government support agency for international students based in South Bank. The Brisbane Student Hub is a free, welcoming support service for international students offering independent advice on healthcare, employment, budget management, legal services and more as well as linking students to events and activities. Check out more details on their website.
Support/Emergency Contacts
This table contains a list of important contacts that may be useful during your time in Australia.
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Service
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Contact Details
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Situations
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Emergency
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000
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Life threatening situations, such as a car crash or a fire.
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Local Police (non-urgent matters)
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Call 131 444
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Police attendance for non-urgent matters.
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Lifeline
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13 11 14
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Lifeline provides crisis support, suicide prevention and mental health support services across Australia.
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Kids Helpline
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1800 551 800
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If you're under 25 Kids Helpline offers free 24 hour, 7 day telephone counselling support (anonymous if you prefer).
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Poison Information Centre
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131 126
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Provides advice on the management, assessment and treatment of poisonous products.
The Training and Assessment Process
At Strategix we ensure the training and assessment of all students is fair and non-discriminatory. We ensure the Principles of Assessment (including: fairness, flexibility, validity and reliability) and the Rules of Evidence (including; validity, sufficiency, currency and authenticity) are part of our assessment system and followed at all times.
There are four main steps in the process:
Enrolment, Induction and Orientation
Develop Training Plan
Training and Assessment Activities
Completion and Qualification
Enrolment, Induction and Orientation
A representative from Strategix or an education agent can assist you with your enrolment. You will be provided with information about Strategix and your training options. In order to commence the enrolment process you must complete an enrolment form and return it to Strategix.
The first step in your assessment journey with Strategix happens during your enrolment. These enrolment form provides Strategix with the necessary details to determine:
Suitability for the course of study
Your personal details, including contact information
Credit Transfer or Recognition of Prior Learning that may be awarded
Required learner support services.
After you have submitted your enrolment application:
Strategix makes a decision to accept you into the course
You will receive a Letter of Offer and Acceptance Agreement
You will need to complete/return the Letter of Offer and Acceptance agreement, pay any due fees and include any additional documents
Strategix will provide you with a Confirmation of Enrolment (CoE)
You can then apply for your Student Visa (use the provide the CoE as evidence of your spot in the course)
You need to provide Strategix with a copy of your Student Visa
You then show up for your Induction and Orientation day with Strategix.
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The Training and Assessment Process
At Strategix we ensure the training and assessment of all students is fair and non-discriminatory. We ensure the Principles of Assessment (including: fairness, flexibility, validity and reliability) and the Rules of Evidence (including; validity, sufficiency, currency and authenticity) are part of our assessment system and followed at all times.
There are four main steps in the process:
Enrolment, Induction and Orientation
Develop Training Plan
Training and Assessment Activities
Completion and Qualification
Enrolment, Induction and Orientation
A representative from Strategix or an education agent can assist you with your enrolment. You will be provided with information about Strategix and your training options. In order to commence the enrolment process you must complete an enrolment form and return it to Strategix.
The first step in your assessment journey with Strategix happens during your enrolment. These enrolment form provides Strategix with the necessary details to determine:
Suitability for the course of study
Your personal details, including contact information
Credit Transfer or Recognition of Prior Learning that may be awarded
Required learner support services.
After you have submitted your enrolment application:
Strategix makes a decision to accept you into the course
You will receive a Letter of Offer and Acceptance Agreement
You will need to complete/return the Letter of Offer and Acceptance agreement, pay any due fees and include any additional documents
Strategix will provide you with a Confirmation of Enrolment (CoE)
You can then apply for your Student Visa (use the provide the CoE as evidence of your spot in the course)
You need to provide Strategix with a copy of your Student Visa
You then show up for your Induction and Orientation day with Strategix.
See the International Student Enrolment Procedure for more details.
Develop Training Plan
A training plan is a formal document which outlines how, when and where training and assessment will occur. It can be used as a guide to monitor your progress towards achievement of the qualification. Once developed, the training plan is signed off by your trainer/assessor, your supervisor/employer (if applicable), and yourself.
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Completed all assessment parts
Provided all required evidence (attachments, templates, vocational placement record books, etc.)
Securely attached any paper attachments to the assessment tool and labelled with at least your name and the subject code and name
Recorded all responses (including verbal responses recorded by assessor where applicable)
For observations, recorded assessment conditions
Signed all areas requiring signatures (yours or your mentor/supervisor)
Correctly recorded any dates.
When marking your assessments, the assessor will follow a marking guide which contains a range of model answers and set requirements for student responses to questions. This ensures your assessment is marked fairly and consistently.
Assessment may take up to 14 days to be marked.
Assessment Outcome
You can only gain competence (or pass) a subject once all assessment parts for that subject are marked as satisfactory. You can see your course progress through the assessment platform (electronic) or through your Record Book (paper based).
If you withdraw, or your enrolment is cancelled, you cannot be awarded a final outcome for any subject which has outstanding assessment parts or failed attempts.
Working with Children Check and Police Check
Some courses require students to perform a Working with Children Check (Blue Card in Qld) or a National Police Check in order to complete the Vocational Placement component of the course requirements.
Please note that by signing the Blue Card Application form you are consenting to the screening process. It is an offense for a ‘disqualified person’ to sign a blue card application form or renewal form.
In order to assist the student, applications may be submitted on the student’s behalf, all results and outcomes of the checks will remain confidential.
Completion and Qualification
Once you have been deemed competent in all relevant competencies and your Training Record Book or Assessment Book has been signed off, you have completed the qualification. You will receive your certificate from Strategix within 30 days of completion and finalisation of payment.
Deferrals
A Deferral is a student initiated request to delay the commencement/start date of the course or to put on hold a course which is in progress. Students can apply for a deferral based on compassionate and compelling circumstances. These are circumstances which are beyond the control of the student and will have an adverse impact on their well-being and course progress. Where practical a student must apply at least 14 days prior to the requested deferral start date. See Deferral Policy and Procedure.
A visa may be affected for students where their enrolment is deferred, suspended or cancelled. Strategix will notify the Department of Immigration and Border Protection of any change to the conditions of a student’s enrolment as required under the ESOS Act 2000.
Re-assessments
Student course fees include an initial assessment plus one resubmission of assessment tasks. If a student is still assessed as “not yet competent” for a particular subject/s then subsequent re-sits or resubmissions of assessments may incur a fee. The cost must be paid prior to the re-assessment being undertaken.
Withdrawals, Cancellations and Discontinuations
A student must advise Strategix through the Withdrawal Form if they wish to withdraw, stating the date they wish to withdraw and providing Strategix with feedback as to why they are withdrawing and include applicable evidence. Refer to the Student Withdrawal Policy and Procedure.
Before the withdrawal can be finalised, all outstanding assessments need to be assessed and outcomes applied where due. Withdrawing students may be issued with a Statement of Attainment (where applicable) for their completed subject/s within 21 days of the withdrawal date.
If there has been a breach of policies and procedures set out by Strategix, a student may be required to withdraw from a course/qualification with Strategix due to disciplinary actions taken against a student.
Strategix reserves the right to withdraw a student’s enrolment in the event that a student does not adhere to the assessment submission deadlines provided to the student as part of their training and assessment schedules. Strategix will provide a student with sufficient written warnings regarding their assessment submissions and a student’s failure to respond to, and act on, these written assessment submission warnings will trigger Strategix to cancel and/or withdraw a student’s enrolment.
Strategix reserves the right to withdraw a student when a student becomes disengaged. Strategix attempts to contact disengaged students multiple times in various ways prior to cancelling their enrolment. The ways used to attempt contact are by phone, email, text, a letter and through the emergency contact etc.
In the event a student’s enrolment is withdrawn, cancelled or discontinued with Strategix for whatever reason, Strategix will document the reasons and also advise the student and relevant regulating and funding bodies as per their requirements.
A student can obtain a formal Statement of Attainment at no additional cost if their enrolment is withdrawn, cancelled or discontinued prior to completing their qualification, provided they have paid any fees related to the subject/s included in their Statement of Attainment.
Transfer Requests
A student should only apply to transfer to another registered training provider after completing six calendar months of their *principal course. Students who meet specific conditions outlined in the STG 3.026 - International Student Transfer Policy may be able to transfer while still within their restriction period. Requests to transfer providers is to be completed in the international section of the Withdrawal Form (with accompanying letter documents). If approved the student will be issued with a Letter of Release.
*The principal course is the main course of study to be undertaken by a student where the student visa has been issued for multiple courses, and is usually the final course of study. The first six months is calculated as six calendar months from the date a student commences their principal course of study.
Grievances and Complaints
Strategix encourages students to informally resolve complaints/appeals as the majority of situations can be addressed and resolved at this level. In the event that a complaint/appeal arises, Strategix requests that students first speak to their Trainer/Assessor or administrative assistant.
If the issue cannot be resolved informally, a more formal Grievance Procedure can be undertaken. Please refer to Strategix’ Student Complaints and Appeals policy and procedure for further details.
If a student wishes to make an external appeal, they can do so but they must consider that in most cases, the purpose of the external appeals process is to consider whether Strategix has followed its policies and procedures, rather than make a decision in place of Strategix’.
Critical Incidents
A critical incident is ‘a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury’. This does not include serious academic misconduct. Strategix will immediately take the steps required to action and resolve or address a critical incident.
Critical incidents are not limited to, but could include:
Serious physical injury or any threat of these
Missing students
Natural disaster
Death
Abuse issues such as domestic violence, physical, sexual or other
Severe verbal or psychological aggression
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books, etc.)
Securely attached any paper attachments to the assessment tool and labelled with at least your name and the subject code and name
Recorded all responses (including verbal responses recorded by assessor where applicable)
For observations, recorded assessment conditions
Signed all areas requiring signatures (yours or your mentor/supervisor)
Correctly recorded any dates.
When marking your assessments, the assessor will follow a marking guide which contains a range of model answers and set requirements for student responses to questions. This ensures your assessment is marked fairly and consistently.
Assessment may take up to 14 days to be marked.
Assessment Outcome
You can only gain competence (or pass) a subject once all assessment parts for that subject are marked as satisfactory. You can see your course progress through the assessment platform (electronic) or through your Record Book (paper based).
If you withdraw, or your enrolment is cancelled, you cannot be awarded a final outcome for any subject which has outstanding assessment parts or failed attempts.
Working with Children Check and Police Check
Some courses require students to perform a Working with Children Check (Blue Card in Qld) or a National Police Check in order to complete the Vocational Placement component of the course requirements.
Please note that by signing the Blue Card Application form you are consenting to the screening process. It is an offense for a ‘disqualified person’ to sign a blue card application form or renewal form.
In order to assist the student, applications may be submitted on the student’s behalf, all results and outcomes of the checks will remain confidential.
Completion and Qualification
Once you have been deemed competent in all relevant competencies and your Training Record Book or Assessment Book has been signed off, you have completed the qualification. You will receive your certificate from Strategix within 30 days of completion and finalisation of payment.