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PUBLIC-FACING |
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Strategix is committed to providing the best possible product and service to our clients and students. Each client/student will be provided with an opportunity to comment and make recommendations on their experience at Strategix during and after they have engaged our services. Student feedback forms are available on request. On occasion, we will also send out student surveys. We encourage all of our clients and students to provide us with progressive feedback in relation to their experience with us. Feedback and comments may be sent to office@strategix.com.au. |
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Continuous Improvement Procedure
Continuous improvement focus areas include:
Training and assessment services
Teaching and learning materials
Assessment processes, tasks and tools
Facilities and resources
Organisational planning, policies, systems, capital infrastructure and financial management
Staff performance and professional development
Interaction with industry, the VET Sector and other RTOs
Feedback, recommendations and guidance from the Course Delivery Advisory Committee (CDAC).
When a continuous improvement opportunity is identified the following process should be followed:
Provide feedback, verbal or written, about the improvement recommendation to the relevant Department Manager
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The Department Manager will then add this recommendation to the fortnightly Senior Management meeting agenda
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The Senior Management Team will consider the implications for other management systems and consults with relevant staff about the improvement
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A risk analysis approach will be undertaken to determine the urgency of the improvement
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Management responsibility for further action will be allocated depending on the level of risk assigned to each report
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All staff are informed of the change by email and the changed policy, procedure, teaching and/or assessment resource is added to the website
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The improvement is trialled and reported back to the Senior Management Team within the agreed timeline
The trial outcome is reviewed for effectiveness and if necessary the process is amended and re-trialled.
Course Improvement - Diploma of Nursing
Course evaluation will be undertaken on an ongoing basis. The following methods of evaluation will be used:
Student evaluation surveys conducted:
At the end of each term
Following PEP.
Trainer/assessor course evaluation reports conducted at the end of each term, following Employee evaluations after PEP (work placement):
Feedback from students, trainers and assessors and workplace’s staff
Complaints
Course completion statistics.
Evaluations of PEP providers following debrief/feedback from students and the staff of the PEP provider, to be completed by Strategix Facilitators
Outcomes of the Quality Indicators reporting conducted annually
Course completion statistics
Review of complaints registers and improvements requests
Contemporary and emerging issues surrounding enrolled nursing practice, health care research and health policy and reform.
Contemporary and emerging issues will be identified through
Professional development activities of nurse trainers
Environmental scans
Industry feedback gathered from the CDAC and via industry visits
Industry feedback gathered from the CDAC and via industry visits.
The introduction of improvements will be prefaced by consideration of risk. Improvements will be recorded in the Continuous Improvement Register.
The CDAC will be involved in the monitoring of quality improvement and risk data as identified in the CDAC’s Terms of Reference, with input to decision-making on these via recommendations to the CEO.
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STANDARDS AND REGULATORY REQUIREMENTS |
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