Student Authority to Release Information
Student Authority to Release Information
Strategix follows strict privacy and confidentiality policies in relation to the disclosure of and access to personal information Strategix has on file for a past, present or current student. Strategix follows several steps that were developed in accordance with Strategix’s Privacy Policy to ensure the security of the student’s information.
Security
When processing requests for information, Strategix ensures, through confirmation of identity that the request is made by the individual concerned, or by another person who is authorised to make a request on their behalf. Challenge questions will be asked prior to any personal information being divulged.
Nature of Requests
Students can request access to their own information or provide consent to release information to a third party.
The nature of requests for information is limited to:
Attendance details
Academic progress, e.g. assessment results
Personal details, e.g. address, telephone numbers, USI
Student support needs
Visa information and compliance
Enrolment status
Reprint of certificates/ statements of attainment
Completed assessment materials and student file/s.
Access to Records and Files
Students may access their:
Academic records up to 30 years after the completion of their course of study
Student files up to 6 months after the completion of their course of study.
Academic Records | Student Files |
|---|---|
|
|
Costs of Requests
Type of Request | Information Requested | Fees/Charges |
|---|---|---|
For Academic records including |
| No Fee |
Academic Records including |
| No Fee |
| $20.00 | |
For student files including |
| $260.00 |
Please note: These payments are required to be paid prior to the retrieval and issuance of a student file/Printed Certificate or Statement of Attainment.
How to Request Access
You can request access to your personal information by contacting Strategix via:
Email: enquiries@strategix.edu.au
Phone: 1300 872 464
Physical Request for Access form.
If you are submitting your request via the online form, please note:
You may be prompted to make payment upon submission of the form. If payment is not received, no action will be undertaken and you will not receive a response from Strategix
If the information you are requesting can’t be requested with the online form, please contact us via another method (as listed above).
If you are submitting your request via the physical form, please print, complete, scan and email a copy of the form to enquiries@strategix.edu.au.
Response Time
Response time to a request for access:
Within 30 calendar days, by giving access to the personal information that is requested and in the manner in which it was requested; or
Within 14 calendar days when notifying our refusal to give access, including providing reasons for the refusal in writing, and the complaint mechanisms available to the individual.
Age of Students
Students over 18 years of age:
Information will not be released without prior consent from the student, except in extraordinary circumstances
Students under 18 years of age:
Privacy laws give the student the right to consent to disclosure without parental consent, and information will not be released without prior consent from the student, except in extraordinary circumstances.
Where a student has an intellectual disability and is unable to judge the consequences of disclosure, guardian or parental consent will be obtained before information release.