*See Information classification policy

Strategix will refund any fees paid according to the Strategix’s Fee Refund Information Sheet. Any monies to be refunded are paid directly into the student’s bank account via Electronic Funds Transfer (EFT) within seven (7) days. Please contact Strategix for further information.

International Student Specific Refund Information

Generally, no refund is due after course commencement, should there be extenuating circumstances and consideration of a refund (full or proportionate) may be applicable. The Enrolment fee is non-refundable. If your refund application is denied you will be notified in writing.

International student funds will be held in credit for up to 12 months for you to return to study. Please contact Strategix if you require further information. Refer to the Tuition Protection Service section of this Handbook for information about if Strategix ceases to trade.

Strategix’s policies and procedures are in line with your consumer rights as a learner. More information on your rights as a consumer can be found here on the Australian Competition and Consumer Commission website.

This information applies to individual students and any organisation (employer etc.) or guarantor responsible for a student’s fees and charges. The availability of complaints and appeals processes does not remove the right of the student to take action under Australia’s consumer protection laws. Strategix must comply with relevant legislation provisions.

Fees and charges may not be refunded if a student withdraws after the course has commenced, except for in contractual situations and/or extenuating circumstances (see below for full details).

Requests Prior to Commencement

Students who withdraw prior to course commencement will be provided refunds under the following criteria:

Refund Requests After Course Commencement

Except for in extenuating circumstances, tuition fees may not be refunded if a student withdraws after the course has commenced:

Extenuating Circumstances

A student may apply for consideration of a refund (full or proportionate) in situations of extenuating circumstances, such as:

• If the student suffers an illness or injury preventing the student from completing the course

• Circumstances beyond a student’s control*

• On compelling or compassionate grounds

• Visa refusal**

*Circumstances beyond your control do not include common changes to personal circumstances, such as moving house, changes in relationships or living arrangements, changes in the level of commitment to completing the study, short-term sickness or minor injury, etc. Please note: Being unwell for one (1) week does not justify being unable to complete the course. You must make every effort to complete the course including requesting an extension before consideration will be given regarding a refund. Any application for a refund based on medical grounds must include a doctor’s certificate that indicates it is reasonable to assume that the illness/injury prevented completion of the course and that the illness/injury was not a pre-existing condition.

Non-Refundable Situations

A student is not eligible for a refund in the event of student default. Situations of student default include:

• Where a student fails to start the course on the agreed start date or attend class and fails to inform Strategix in writing*

• Misbehaviour by the student that leads to removal from the course

• Exceptional circumstances beyond a student’s control do not include common changes to personal circumstances, such as moving house, change in a relationship or living arrangements, changing the level of commitment to completing the study, short-term sickness or minor injury, etc**

• A breach of student visa conditions by the student (international).

• Charges incurred whilst the CoE has been re-issued in the event of cancellation

*Except for WA and VSL (Census Date applies)

**Please note: Being unwell for one (1) week does not justify being unable to complete the course. The student must make every effort to complete the course including requesting an extension before consideration will be given regarding a refund. Any application for a refund based on medical grounds must include a doctor’s certificate that indicates it is reasonable to assume that the illness/injury prevented completion of the course and that the illness/injury was not a pre-existing condition.

How to Apply for a Refund

Students can apply for a refund during the withdrawal process or at a later point through the Refund Request Form. Supporting documentation should be provided when applying for a refund. Failure to supply sufficient supporting documentation may delay the refund process.

Approval
When an application is approved, you will be notified of the approval and informed that the Accounts Department will be processing the refund shortly.

If approved, your refund will be processed within four (4) weeks from the point of Strategix receiving the completed application, not from the point of being notified of the refund approval. Generally, any monies to be refunded will be paid directly into the nominated bank account via EFT (Electronic Funds Transfer), all refunds are made in Australian Dollars.

The total refund amount may be affected by bank charges/fees made by bank draft or electronic transfer. Where possible, refunds into international bank accounts may be deposited by a local account through Cohort Go, this is to reduce transfer fees and any international exchange fees.

Processing Time - Refunds will be processed within four (4) weeks from the date of receiving the completed application. Supporting documentation should be provided when applying for a refund to be assessed. Failure to supply sufficient supporting documentation will delay the refund process.

Refusal
When an application is refused, you will be provided with a written notice stating the reason for the refusal within seven (7) days of your application. When a refund has been refused, you can choose to appeal the decision as per Complaints, Appeals and Consumer Protection Information within thirty (30) days of receiving written notification.

Refunds Due to Provider Default or Cancellation

Strategix reserves the right to cancel or postpone any course prior to the scheduled commencement dates, should it be necessary. In such circumstances, if the course is postponed by more than 4 weeks, and if the student is unable to enrol into a similar course at Strategix, all fees will be refunded. If the course is cancelled and if a student is unable to enrol into a similar course at Strategix.

If in the unlikely event that Strategix is unable to provide the program or unable to deliver a course/program in full or an offer of a place is withdrawn, a student will be offered:

• A refund:

  • Full (if not commenced) or pro-rata (if commenced) refund of tuition fees paid

  • Re-credit of the entire Tuition Fee paid to date where Strategix College assisted courses have passed the Census Date

• A place in an upcoming course

• Referral to another course of study

• Referral to another provider.

How a Refund is Received

Generally, any monies to be refunded will be paid directly into the nominated bank account via EFT (Electronic Funds Transfer), all refunds are made in Australian Dollars.

The total refund amount may be affected by bank charges/fees made by bank draft or electronic transfer. Where possible refunds into international bank accounts may be deposited by a local account through Cohort Go, this is to reduce transfer fees and any international exchange fees.

Strategix will refund in full any course fees, where a request to withdraw is received seven (7) days prior to course commencement. No refund is due when a withdrawal is within seven (7) days prior to commencement or after training has commenced, except for extenuating circumstances. Refer to the Fee Refund Information Sheet for full details.

In the event a trainee either cancels their training contract or nominates to change to another Supervising Register Training Organisation (SRTO), the student contribution fees paid will be reimbursed to the trainee, where the trainee has not undertaken the training, or a proportionate refund has been provided, where they have withdrawn from a unit of competency/module. For additional information refer to the Fee Refund Information Sheet for full details.

Students may be eligible for a refund of fees where:

• The student withdraws prior to the withdrawal/census date

• The student does not commence a subject or a unit of study

• Withdraws on compassionate and extenuating circumstances

Refer to the Fee Refund Information Sheet for full details.

Strategix will refund in full any course fees, where notification of cancellation is received seven (7) days prior to course commencement. No refund is due after training has commenced. Strategix will provide negotiated refunds after commencement of a course in accordance with the following special circumstances:

• Inappropriate and/or offensive behaviour is exhibited by Strategix staff (this may include discrimination, culturally insensitive comments or actions)

• Previously agreed (in writing) and mutually understood outcomes are not met

• The training program is cancelled or discontinued by Strategix.

Strategix will refund in full any course fees, where a request to withdraw is received seven (7) days prior to course commencement. No refund is due when a withdrawal is within seven (7) days prior to commencement or after training has commenced, except for extenuating circumstances. Refer to the Fee Refund Information Sheet for full details.