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TABLE OF CONTENTS

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Welcome to Strategix

 

About this Handbook

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Student Information

Code of Practice

Student Code of Conduct

Student Discipline

Workplace Health and Safety

Student Records Management

Privacy and Confidentiality

Data Breach

Student Information Release

Continuous Improvement

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Recruitment

 

Course Fees

Refund Policy

Consumer Rights

Tuition Protection Service

Inclusive Learning

Inclusive Learning is about a fair go for everyone. Everyone has a right to learn, everyone can learn, but many people do not have fair access to learning opportunities.

 

At Strategix, we:

• Understand differences in the learner cohort

• Access skills and expertise in addressing difference

• Listen to the learner

• Help learners choose an appropriate learning pathway

• Develop the core skills of learners.

 

We are committed to:

• Fair allocation of resources to all potential students

• Providing all students with equal opportunity to training without discrimination

• Encouraging clients to extend training opportunities to under-represented groups

• Considering access and equity issues when designing curriculum

• Acknowledging and use the diversity of students during facilitation of training sessions, e.g. encourage creativity, new ideas, utilise students’ different talents and abilities.

Inclusive Learning

Marketing and Advertising

 

Overseas Student Health Cover (OSHC Insurance)

All international students studying in Australia must have Health Insurance Cover whilst they reside in Australia as part of their visa requirements. The cost of Health insurance in Australia will vary according to provider and the level of cover.

 

Once accepted into your course and provided with your Confirmation of Enrolment, you can speak with our staff members who will be able to provide you with the details of insurance companies that we regularly deal with who will help organise cover. If organised through our Strategix, the fees for this insurance cover can be added to your course fees, alternatively, you could investigate options yourself. A useful website that may help you is www.oshcaustralia.com.au. If you organise the insurance cover yourself then you will be responsible for the payments and you will be required to provide us with a certificate demonstrating cover prior to commencement of your studies.

 

OSHC insurance is designed to cover you for up to 100% of the fees for most medical services in Australian Hospitals and for an ambulance. Students may wish to take out additional insurance coverage for dental services, Chinese medicines or alternative therapies.

 

Visa Requirements

As an international student studying in Australia you must satisfy the requirements of your student visa.

 

This includes but is not limited to:

• Maintaining your overseas health insurance cover

• Payment of all course fees as they become due and maintaining your financial viability

• Maintaining satisfactory course progress

• Informing Strategix of any change of address or contact details whilst you are studying with the college

• Maintaining attendance in line with Strategix’ Student Attendance Policy

• Not working more than 40 hours per fortnight whilst study is in session and full time during semester breaks.

 

Should Strategix become aware of a breaches in visa requirements, we are required to notify the Department of Home Affairs of the breach. This may/can lead to the cancellation of your visa.

 

English Language Proficiency

You must have sufficient English language proficiency, educational qualifications or work experience to enrol in the course with Strategix. The full details surrounding English Language Proficiency are outlined in Strategix’ English Language Proficiency Policy and Procedure.

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Enrolment

 

Because our courses are VET accredited and nationally recognised, if you would like to enrol with us you must meet and agree to specific government and regulatory requirements. This section outlines what is required in order to enrol with a provider who offers VET accredited courses.

 

Unique Student Identifier (USI)

A USI number links to an online account that contains all of a student’s training records completed from 1^st January, 2015 onwards. The USI must be provided to and verified by Strategix before a student can access government funding, report a competent outcome, or be issued with, or receive, a statement of attainment or qualification.

 

If you already has a USI, this must be provided to Strategix during enrolment, alternatively, upon completing the enrolment form, consent is requested for Strategix to apply for a USI on your behalf. If a USI is created by Strategix on your behalf you will be notified of this via email or SMS.

 

Strategix requires one of the documents below to create and/or verify your USI:

• Australian Driver’s Licence

• Medicare card

• Australian Passport

• Australian Visa (with non-Australian passport)

• Australian birth certificate

• Certificate of Registration by Descent

• Citizenship Certificate

• ImmiCard.

 

The personal details on the Enrolment Form must match your Identification. When creating the USI, it will be created as per the information displayed on the Identification. If the details on the enrolment form and USI do not match Strategix will be unable to verify the USI. Strategix is not able to Issue your qualification or certificate without your USI being verified first.

 

The following details are used to create your USI:

• First Name and Family Name

• Date of Birth

• Country of Birth

• Town/City of Birth

• Gender

• Mobile Number and/or email address.

 

USI Privacy Notice

The following is provided to you on behalf of the Student Identifiers Registrar (Registrar).

 

You are advised and agree that you understand and consent that the personal information you provide in connection with your application for a Unique Student Identifier (USI):

• Is collected by the Registrar as authorised by the Student Identifiers Act 2014

• Is collected by the Registrar for the purposes of:

  • Applying for, verifying and giving a USI

  • Resolving problems with a USI

  • Creating authenticated vocational education and training (VET) transcripts.

• May be disclosed to:

  • Commonwealth and State/Territory government departments and agencies and statutory bodies performing functions relating to VET for:

    • The purposes of administering and auditing VET, VET providers and VET programs

    • Education related policy and research purposes

    • To assist in determining eligibility for training subsidies.

  • VET Regulators to enable them to perform their VET regulatory functions;

  • VET Admission Bodies for the purposes of administering VET and VET programs

  • Current and former Registered Training Organisations to enable them to deliver VET courses to the individual, meet their reporting obligations under the VET standards and government contracts and assist in determining eligibility for training subsidies

  • Schools for the purposes of delivering VET courses to the individual and reporting on these courses

  • The National Centre for Vocational Education Research for the purpose of creating authenticated VET transcripts, resolving problems with USI’s and for the collection, preparation and auditing of national VET statistics

  • Researchers for education and training related research purposes

  • Any other person or agency that may be authorised or required by law to access the information

  • Any entity contractually engaged by the Student Identifiers Registrar to assist in the performance of his or her functions in the administration of the USI system.

• Will not otherwise be disclosed without your consent unless authorised or required by or under law.

 

The consequences for not providing the Registrar with some or all of your personal information are that the Registrar will not be able to issue you with a USI.

 

Privacy Policies and Complaints

You can find further information on how the Registrar collects, uses and discloses the personal information about you in the Registrar’s Privacy Policy or by contacting the Registrar on usi@education.gov.au or telephone 1300 857 536, international enquiries +61 2 6240 8740. The Registrar’s Privacy Policy contains information about how you may access and seek correction of the personal information held about you and how you may make a complaint about a breach of privacy by the Registrar in connection with the USI and how such complaints will be dealt with.

NCVER Privacy Notice

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

 

Generally, except for nationally recognised training, students have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of your information.

 

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

 

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

 

We are also authorised by law (under the NVETR Act) to disclose your personal information to the

relevant state or territory training authority.

 

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law,

including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

 

The NCVER and State and Territory authorities are authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• Administration of VET, including program administration, regulation, monitoring and evaluation

• Facilitation of statistics and research relating to education, including surveys and data linkage

• Understanding how the VET market operates, for policy, workforce planning and consumer

• Information.

 

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

 

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

 

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

 

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at

https://www.dese.gov.au/national-vet-data/vet-privacy-notice.

 

Surveys

You may receive a student survey which may be run by a government department or an NCVER

employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

 

Contact information

At any time, you may contact Strategix Training group to:

• Request access to your personal information

• Correct your personal information

• Make a complaint about how your personal information has been handled

• Ask a question about this privacy notice.

 

 

 

Strategix Training Group

3946 Pacific Highway

Loganholme, 4129

 

PO Box 3535 Loganholme QLD 4129

 

PH 1300 872 464

Support and Progression

 

We love see our students succeed, that is why give all students the best support we possibly can. In this section of the handbook you can find the information which will explain what support you can expect from us and how to work with us to resolve any concerns you may have. See Learner Support Policy.

 

Support Services

Strategix Trainers and Support Officers provide students with real time assistance for any learner support needs. Students are required to disclose all needs that may impact their learning and participating prior to commencement of training.

 

Our staff are always happy to help you whenever possible. If you are facing problems of any kind, please do not hesitate to contact a support officer or your Trainer. We encourage you to take advantage of the support facilities available before any problems become an issue. These services are designed to help resolve issues which may stand in the way of you successfully completing your course, these services include free access to our trained and experienced Counselling advisors.

 

Student Support Services can be reached on (07) 3207 9950 and include:

• Counselling, which is confidential and appropriate, carried out by a qualified, trained professional

• Academic support

• Emergency and health related support

• An orientation program and induction program to help you acclimatise to your new location

• Career and further education pathway advice and support

• Internal systems and technical support

• Administration support

• Cultural support and education including language and communication

• Employment seeking advice and support.

 

As well as Strategix support services being available to you, in Brisbane there is a dedicated non-Government support agency for international students based in South Bank. The Brisbane Student Hub is a free, welcoming support service for international students offering independent advice on healthcare, employment, budget management, legal services and more as well as linking students to events and activities. Check out more details on their website.

 

Support/Emergency Contacts

This table contains a list of important contacts that may be useful during your time in Australia.

 

 

Training and Assessment

 

During your time with us you will participate in training and assessment. Through the training you will gain knowledge and skills relevant to the qualification in which you are enrolled. Dependent upon which qualification you are undertaking, during the assessment process you may be required to perform hands on tasks/assessments, complete assessment books, attend vocational placement, participate in role plays etc.

 

In order to gain competency for a subject you are required to provide all necessary documentation and evidence as instructed by Strategix team members and complete activities in the suggested timeframes.

 

The Training and Assessment Process

At Strategix we ensure the training and assessment of all students is fair and non-discriminatory. We ensure the Principles of Assessment (including: fairness, flexibility, validity and reliability) and the Rules of Evidence (including; validity, sufficiency, currency and authenticity) are part of our assessment system and followed at all times.

 

There are four main steps in the process:

1. Enrolment, Induction and Orientation

2. Develop Training Plan

3. Training and Assessment Activities

4. Completion and Qualification

 

Enrolment, Induction and Orientation

A representative from Strategix or an education agent can assist you with your enrolment. You will be provided with information about Strategix and your training options. In order to commence the enrolment process you must complete an enrolment form and return it to Strategix.

 

The first step in your assessment journey with Strategix happens during your enrolment. These enrolment form provides Strategix with the necessary details to determine:

• Suitability for the course of study

• Your personal details, including contact information

• Credit Transfer or Recognition of Prior Learning that may be awarded

• Required learner support services.

 

After you have submitted your enrolment application:

1. Strategix makes a decision to accept you into the course

2. You will receive a Letter of Offer and Acceptance Agreement

3. You will need to complete/return the Letter of Offer and Acceptance agreement, pay any due fees and include any additional documents

4. Strategix will provide you with a Confirmation of Enrolment (CoE)

5. You can then apply for your Student Visa (use the provide the CoE as evidence of your spot in the course)

6. You need to provide Strategix with a copy of your Student Visa

7. You then show up for your Induction and Orientation day with Strategix.

 

See the International Student Enrolment Procedure for more details.

 

Develop Training Plan

A training plan is a formal document which outlines how, when and where training and assessment will occur. It can be used as a guide to monitor your progress towards achievement of the qualification. Once developed, the training plan is signed off by your trainer/assessor, your supervisor/employer (if applicable), and yourself.

 

Training plans are reviewed on a regular basis throughout the course of study to ensure effectiveness and validity of the subject selection and monitor the progress of your qualification. The reviews are generally completed every 2 – 4 months dependant on the funding source, contract requirements, client requirements and student progress.

 

Training and Assessment Activities

Training (Delivery)

The most important part of your time spent with us is your participation in training and education, without it, you will not be prepared for or able to, undertake your assessments. Prior to and in preparation for assessment, Strategix will provide you with all required learning materials and training.

 

As a learner you will have a Training Plan (AKA course schedule) which outlines how, when and where training and assessment will occur during your course. Your Training Plan includes the minimum learning you require to be ready to participate in your assessment/s. During your course, the training you will participate in may include:

• Scheduled contact hours:

  • Face to face classes,

  • Course-related information sessions,

  • Supervised study sessions,

  • Mandatory and supervised work-based training (Vocational Placement),

  • Assessment sessions

  • Online tutorials (domestic students).

• Self-paced study.

 

You must prepare yourself for your assessment by attending any education facilities (if applicable) and accessing the learner guides, resources and equipment.

 

Where applicable, Strategix ensures all resources, items, locations and facilities are available to you and/or are ready for your use during the assessment period. Please Note: If Vocational Placement is part of your course, it is your responsibility to organise your own placement host. Prior to assessment, your trainer will inform you of assessment requirements and expectations and provide you with your assessment materials.

 

We will ensure that an effective learning environment is maintained at all times. The environment will be characterised by:

• An effective training-learning relationship and rapport between workplace trainer/assessors and students

• Teamwork, communication, feedback and cooperation between all involved

• Openness, honesty, trust, respect and supportiveness

• Sufficient time (to practice and understand the content of the course)

• Quality training and assessment materials

• Appropriate facilities, equipment and resources

• Flexibility in training and assessment methods to meet your needs

• Ensuring all trainers have the requisite training and technical skills, experience and attitudes

• Consultation with industry regularly to ensure that:

  • Our training and assessment continues to meet industry needs and standards

  • Materials and strategies are aligned with industry through consultation with companies, industry associations and government

  • Our trainers’ experience is current through participation in industry release programs.

Assessment

In line with competency-based training methodology, assessment will be progressive, with an emphasis on demonstrating competence and practical application of skills and knowledge.

 

How you will be assessed and what the assessor will be looking for will be made clear to you at the beginning of each subject. Assessment due dates are communicated by the trainer/facilitator where required. You must ensure you keep copies of all assessment tasks; you may be required to resubmit at a future date.

 

When it comes time to complete your assessments, you must demonstrate competence through successfully meeting the requirements of each assessment to an acceptable level. You may encounter a range of assessment methods from the following table:

 

When formulating your responses and/or participating in your assessment activities, you need to be sure that you respond in a way that matches the level of the course you are undertaking. For example, if you are undertaking a Diploma level qualification, your responses to questions would require more detail and be held to a higher standard than responses to questions in a Certificate III qualification. Your learning and assessment material will drive your responses and if you do not quite meet response requirements, the assessor will provide feedback and allow you to attempt the question again.

 

Many elements of your training and assessment with Strategix will be through the use of electronic means (enrolment form, learning materials and assessment materials/methods inclusive), therefore it is important for students to have sound computer skills. In the campus and at schools, students will have access to devices in order to complete their assessment. When studying online, students must have a suitable device to complete their course.

Marking Assessments

Before an assessor will mark your assessment/s you must have, where applicable:

• Completed all assessment parts

• Provided all required evidence (attachments, templates, vocational placement record books, etc.)

• Securely attached any paper attachments to the assessment tool and labelled with at least your name and the subject code and name

• Recorded all responses (including verbal responses recorded by assessor where applicable)

• For observations, recorded assessment conditions

• Signed all areas requiring signatures (yours or your mentor/supervisor)

• Correctly recorded any dates.

 

When marking your assessments, the assessor will follow a marking guide which contains a range of model answers and set requirements for student responses to questions. This ensures your assessment is marked fairly and consistently.

 

Assessment may take up to 14 days to be marked.

 

Assessment Outcome

You can only gain competence (or pass) a subject once all assessment parts for that subject are marked as satisfactory. You can see your course progress through the assessment platform (electronic) or through your Record Book (paper based).

 

If you withdraw, or your enrolment is cancelled, you cannot be awarded a final outcome for any subject which has outstanding assessment parts or failed attempts.

 

Working with Children Check and Police Check

Some courses require students to perform a Working with Children Check (Blue Card in Qld) or a National Police Check in order to complete the Vocational Placement component of the course requirements.

 

Please note that by signing the Blue Card Application form you are consenting to the screening process. It is an offense for a ‘disqualified person’ to sign a blue card application form or renewal form.

 

In order to assist the student, applications may be submitted on the student’s behalf, all results and outcomes of the checks will remain confidential.

 

Completion and Qualification

Once you have been deemed competent in all relevant competencies and your Training Record Book or Assessment Book has been signed off, you have completed the qualification. You will receive your certificate from Strategix within 30 days of completion and finalisation of payment.

 

Extensions

Extensions may be granted at the discretion of the trainer/facilitator (on a case-by-case basis). Requests for extensions are to be submitted in writing via email, to your trainer/facilitator at least 48 hours prior to the assessment due date. If an assessment is not submitted by the due date, and no extension has been granted, a ‘Competency Not Achieved’ (CNA) result will be awarded for the assessment.

 

Students may be afforded additional time to complete assessments where they have not had sufficient time to adequately practice tasks as required.

 

Deferrals

A Deferral is a student initiated request to delay the commencement/start date of the course or to put on hold a course which is in progress. Students can apply for a deferral based on compassionate and compelling circumstances. These are circumstances which are beyond the control of the student and will have an adverse impact on their well-being and course progress. Where practical a student must apply at least 14 days prior to the requested deferral start date. See Deferral Policy and Procedure.

 

A visa may be affected for students where their enrolment is deferred, suspended or cancelled. Strategix will notify the Department of Immigration and Border Protection of any change to the conditions of a student’s enrolment as required under the ESOS Act 2000.

 

Re-assessments

Student course fees include an initial assessment plus one resubmission of assessment tasks. If a student is still assessed as “not yet competent” for a particular subject/s then subsequent re-sits or resubmissions of assessments may incur a fee. The cost must be paid prior to the re-assessment being undertaken.

 

Academic Misconduct

Any student found to be engaging in Academic Misconduct will be the subject of disciplinary action which may include removal (withdrawal/cancelation) from the course or being suspended (studies being put on hold – Instigated by Strategix). See Student Misconduct Policy and Procedure.

 

Academic misconduct includes but is not limited to cheating, plagiarism, collusion, and any other conduct by which a student:

• Seeks to gain, for themselves or any other person, any academic advantage or advancement to which they are not entitled

• Improperly disadvantages any other student.

 

Cheating

‘Cheating’ is defined as obtaining, attempting to obtain, or aiding another to obtain credit for work, by any dishonest or deceptive means. Cheating includes: lying; copying from another’s test or examination; discussion, at any time, of answers or questions on an examination or test, unless such discussion is specifically authorised by the instructor; taking or receiving copies of an exam without the permission of the instructor; using or displaying notes, “cheat sheets”, or other information devices inappropriate to the prescribed test conditions; allowing someone other than the officially enrolled student to represent that student in any form of evaluation.

 

Plagiarism

Plagiarism is defined as the act of using the ideas or work of another person or persons, without giving proper credit to the source. It is not plagiarism if it is determined that the ideas were arrived at through independent reasoning or logic, or where the thought or idea is common knowledge. Acknowledgement of an original author or source must be made through appropriate references; i.e., quotation marks, footnotes, or commentary.

 

Examples of plagiarism include the following: the submission of works completed by another, either in part or in whole; failure to give credit for ideas, statements, facts or conclusions which rightfully belong to another; failure to use quotation marks when quoting directly from another, whether it be a paragraph, a sentence, or even a part thereof; close and lengthy paraphrasing of another’s writing without credit or originality; use of another’s project or programs, or part thereof, without giving credit.

 

Collusion

Collusion is an agreement between two or more parties, sometimes illegal and therefore secretive, to limit open competition by deceiving, misleading, or defrauding others of their legal rights, or to obtain an objective by defrauding or gaining an unfair advantage. Examples can be:

• Assisting another student with work that should have been the work of the individual student, by giving them an assignment to copy or writing an assignment together

• Copying answers from another person.

 

Completion and Qualification

Once you have been deemed competent in all relevant competencies and your Training Record Book or Assessment Book has been signed off, you have completed the qualification. You will receive your certificate from Strategix within 30 days of completion provided all course requirements are finalised (including payment).

 

Completion

 

Completing your course and gaining your qualification is important to us, this section details what happens in relation to your completion of your course and obtaining the appropriate certification.

 

To be successful and complete your course/qualification you must:

• Attend all required days

• Completed all assessments

• Successfully completed vocational placement hours and tasks/projects (if applicable)

• Meet the requirements of the training package and be assessed as competent for each subject included in your course or qualification.

 

Once the above requirements have been met, you have provided Strategix with your USI and all course fees are paid you can be issued with your qualification.

 

Issuance

Qualifications and Statements of Attainments are sent to students via email as a Digital Certificate attachment, printed copies are issued when requested.

 

Security Statement

In order to preserve authenticity and protect from fraudulent copies, Qualifications and Statement of Attainments issued by Strategix contain multiple security features. Strategix complies with the Standards for Registered Training Organisations and the Australian Qualifications Framework (AQF).

 

Strategix has policies and procedures in place to ensure that:

• Students receive the certification documentation to which they are entitled

• AQF qualifications are correctly identified in certification documentation

• AQF qualifications are protected against fraudulent issuance

• A clear distinction can be made between AQF and Non-AQF qualifications

• Certification documentation is used consistently

• Students are confident that the qualifications they have been awarded are part of Australia’s national qualifications framework.

 

Each Certificate contains:

• A unique certificate number, this can be used to verify the authenticity of the Qualification or Statement of Attainment. Verification can be done by contacting Strategix by phone or for those issued electronically, this can be done via Strategix’ website https://strategix.edu.au/validate/.

• A Watermark

• Signature

• Security Seal (Diplomas).

 

All Qualifications/SOA’s go through quality, validity and accuracy checks to ensure:

• The Correct Certificate Type has been issued

• The Correct Certificate Template has been used

• The date and content is correct

• The Certificate is being issued to the correct student.
  
  

Costs

Costs involved in the Issuance/Re-Issuances of a Qualification/SOA:

 

Withdrawals, Cancellations and Discontinuations

A student must advise Strategix through the Withdrawal Form if they wish to withdraw, stating the date they wish to withdraw and providing Strategix with feedback as to why they are withdrawing and include applicable evidence. Refer to the Student Withdrawal Policy and Procedure.

 

Before the withdrawal can be finalised, all outstanding assessments need to be assessed and outcomes applied where due. Withdrawing students may be issued with a Statement of Attainment (where applicable) for their completed subject/s within 21 days of the withdrawal date.

 

If there has been a breach of policies and procedures set out by Strategix, a student may be required to withdraw from a course/qualification with Strategix due to disciplinary actions taken against a student.

 

Strategix reserves the right to withdraw a student’s enrolment in the event that a student does not adhere to the assessment submission deadlines provided to the student as part of their training and assessment schedules. Strategix will provide a student with sufficient written warnings regarding their assessment submissions and a student’s failure to respond to, and act on, these written assessment submission warnings will trigger Strategix to cancel and/or withdraw a student’s enrolment.

 

Strategix reserves the right to withdraw a student when a student becomes disengaged. Strategix attempts to contact disengaged students multiple times in various ways prior to cancelling their enrolment. The ways used to attempt contact are by phone, email, text, a letter and through the emergency contact etc.

 

In the event a student’s enrolment is withdrawn, cancelled or discontinued with Strategix for whatever reason, Strategix will document the reasons and also advise the student and relevant regulating and funding bodies as per their requirements.

 

A student can obtain a formal Statement of Attainment at no additional cost if their enrolment is withdrawn, cancelled or discontinued prior to completing their qualification, provided they have paid any fees related to the subject/s included in their Statement of Attainment.

 

Transfer Requests

A student should only apply to transfer to another registered training provider after completing six calendar months of their *principal course. Students who meet specific conditions outlined in the STG 3.026 - International Student Transfer Policy may be able to transfer while still within their restriction period. Requests to transfer providers is to be completed in the international section of the Withdrawal Form (with accompanying letter documents). If approved the student will be issued with a Letter of Release.

 

*The principal course is the main course of study to be undertaken by a student where the student visa has been issued for multiple courses, and is usually the final course of study. The first six months is calculated as six calendar months from the date a student commences their principal course of study.

Grievances and Complaints

Strategix encourages students to informally resolve complaints/appeals as the majority of situations can be addressed and resolved at this level. In the event that a complaint/appeal arises, Strategix requests that students first speak to their Trainer/Assessor or administrative assistant.

 

If the issue cannot be resolved informally, a more formal Grievance Procedure can be undertaken. Please refer to Strategix’ Student Complaints and Appeals policy and procedure for further details.

 

If a student wishes to make an external appeal, they can do so but they must consider that in most cases, the purpose of the external appeals process is to consider whether Strategix has followed its policies and procedures, rather than make a decision in place of Strategix’.

 

 

 

Legislative Requirements

Critical Incidents

A critical incident is ‘a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury’. This does not include serious academic misconduct. Strategix will immediately take the steps required to action and resolve or address a critical incident.

 

Critical incidents are not limited to, but could include:

• Serious physical injury or any threat of these

• Missing students

• Natural disaster

• Death

• Abuse issues such as domestic violence, physical, sexual or other

• Severe verbal or psychological aggression

 

Strategix will meet all legislative requirements of State and Federal Government. Workplace Health and Safety and Workplace Relations standards will be met at all times.

 

State legislation

The following information lists the State and Commonwealth legislation that may be relevant to you. More information on the legislation can be accessed by talking with your assessor, or through the internet by visiting the following links:

http://www.legislation.nsw.gov.au/

http://www.legislation.qld.gov.au/

http://www.legislation.sa.gov.au/

http://www.legislation.wa.gov.au/

http://www.legislation.vic.gov.au/

http://www.legislation.act.gov.au/

http://www.legislation.nt.gov.au/

http://www.comlaw.gov.au/

 

The current relevant acts include:

• Work Health and Safety Act 2011

• National Vocational Education and Training Regulator Act 2011

• Apprenticeship and Traineeship Act 2001

• Fair Work Act 2009

• Queensland Industrial Relations Act 2016

• Age Discrimination Act 2004

• Disability Discrimination Act 1992

• Racial Discrimination Act 1975

• Sex Discrimination Act 1984

• Workplace Relations Act 1996 & Workplace Regulation 1996

• Copyright Act 1968 & Copyright Regulation 1969

• Privacy Act 1988 & Privacy Regulations 2013.

 

 

Contact Details

 

In the first instance students should address all correspondence to their allocated Trainer/Facilitator.

 

In the event that your enquiry or request is unable to be addressed to the above mentioned, you may also use the following contact details:

 

In the event of an emergency, please contact emergency services via 000.