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OVERVIEW |
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PUBLIC-FACING |
Course Fees
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Course fees and student contribution amounts are advised prior to the commencement of any course of study at Strategix. Payment amounts, methods and details can be found in the information sheets attached to the enrolment documentation and on the Strategix website. |
Fees and Charges
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Policy
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Students and clients are informed of all payment terms, amounts and matters relating to the fees and charges for their Course of Study (CoS) during the enrolment process, including:
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Fees may be paid by either the student or in some cases, by a Third Party (Employer or Job Active Provider). Third Parties accepting the responsibility of paying student fees are also subject to this policy. Student fees must be paid in accordance with the terms outlined in the invoice or prior to commencement of a CoS where applicable. Base rates and fee amounts can be accessed from the:
Fee calculations Fees are calculated on an individual basis and are determined by:
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Payment Methods
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Payment can be collected/received by Strategix via the following methods:
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May not be available or specific conditions may apply at some locations.
EFTPOS Students paying via EFTPOS can do so in person, over the phone or online. In Person - If the student is completing the transaction in person, it is as simple as swiping their card or using payWave. The Strategix team member is to ensure the student is provided with an opportunity to receive a copy of their EFTPOS receipt. Over the Phone - For a transaction over the phone, the student must provide the Strategix team member with their Visa Debit or Credit Card details. These are entered into the machine as a “telephone order”. These details include:
Online Payment Where a student intends to pay through the online payment gateway the Strategix team member issues the student with an invoice. To make a payment, the student follows the link and enters their Visa Debit or Credit Card details. Payment Schedule A payment schedule can be setup established between Strategix and a student. Students must ensure payments are:
Payment Plan Payment plans are a direct debit setup and fees will be automatic drawn directly from the students account when as per the agreed terms and timeframes. A student can work with Strategix to arrange a payment plan. |
Fee Collection Threshold Conditions ($1500)
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Students |
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be charged more than $1500* prior to the commencement of their course unless they are covered by either the Australian Student Tuition Assurance Scheme (ASTAS), the Tuition Protection Service (TPS) or the interim tuition assurance arrangements. The following students are covered by the ASTAS/TPS arrangements and must pay invoices as issued:
Fee collection thresholds apply to all other students, including:
*Where a course fee is over the threshold of $1500, students may still choose to pay the full amount upfront. |
Payment Default
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In the event of payment default, students may face the following actions at the discretion of Strategix management. Payment reminders Students will receive a minimum of one (1) payment reminder where fees are outstanding. This will occur in two (2) formats, in person or via email/telephone contact. To avoid further sanctions or cancellation the student must agree to payment of the fees and finalise payments where due. Sanctions Strategix reserves the right to apply sanctions to students with outstanding debts. Penalties for non-payment of fees, charges or other monies owing for any services provided to a student, may include but are not limited to, the student not being entitled to:
Penalty for late payment /non-payment of tuition fees
*The application of late fees is subject to the review and approval of Strategix Management. Issuance of Qualifications Strategix can and will withhold the issuance of a qualification until all fees are paid, this also includes any actions by students required to access and claim funding to pay for the students CoS. Cancellation Where a student fails to pay any outstanding fees, Strategix reserves the right to cancel their enrolment and continue to seek payment for any outstanding debt. Reasonable opportunities will be afforded to students to pay outstanding fees. Debt Collection Where Strategix must engage the services of external parties (e.g. solicitors, debt collection agencies) to recover unpaid invoices (after a final written notice has been given), all fees and charges relating to these services will be payable by the client (in addition to the original amounts invoiced). If such cases arise, the client agrees to the legal jurisdiction of Queensland. |
Re-Enrolment
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Students wishing to re-enrol after being withdrawn or cancelling an enrolment may incur a fee as part of the process. Students fit into two (2) categories, Domestic (Residents of Australia) and International (Overseas residents studying in Australia). Domestic Students When a student re-enrols into the same qualification (where the Subject selection and course code remains the same) and where the re-enrolment falls within 12 months of the original enrolment commencement date, they will not be charged a second enrolment fee. Re-enrolment fee/s may apply in the circumstance where re-enrolment into a course is due to:
International Students When an international student re-enrols into any CoS they will be charged fees for each individual enrolment. A revised Confirmation of Enrolment (CoE) will incur a fee ($50). |
Other Payment Terms and Conditions
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Deferments of Studies Where a student is on a payment plan and they defer their studies, the payments are also deferred until the date the student returns (the end date of the deferral). Extension of Studies Where a student requires course extension, after the Academic Penalty Date (VET Student Loans) or Expected Completion Date (All other students) and they wish to continue with their course, they may be required to pay an additional fee to cover the additional time and training/assessment which must occur because of the course extension. The course extension cost = Full Course Fee ÷ Total Number of Subjects – Number of Competent Subjects. Students are advised of the extension fee during the application process and prior to the extension being approved and additional training and/or assessment commencing. International students Fees may also apply to international student enrolments when the following occurs:
Should a fee apply, and visa has been refused, this fee is deducted from the amount to be refunded on top of the non-refundable tuition fee ($250 + 1.5% of the remaining paid fees). For those visas that have been approved, an additional revised CoE fee ($50) will be added to the total tuition fees payable within |
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Other Documents
Students may access all relevant documents, policies and procedures through the Strategix Documents on the website. The documents available include the following and more:
the agreed payment period. |
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POLICY |
Policy
Students are informed during the engagement and enrolment process (up front) of all information, amounts and matters relating to the fees and charges for their Course of Study (CoS), including:
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For those debts which prove to be irrecoverable and require being written-off, approval for such a write-off should be sought from senior management by email and a copy kept on file. All bad debts must be approved by Senior Management for write-off.
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PROCEDURE |
Procedure:
Steps | Person Responsible |
Billing/Invoicing | Accounts, Admin Assistant |
Collecting Payments | Accounts, Admin Assistant, Trainers |
Reminder Notices | Accounts, Admin Assistant |
Enrolment Cancellation | Accounts, Admin Assistant |
Debt Collection | Accounts, Admin Assistant |
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Student Payment Type | Notified by / Timing |
Payment Schedule | Students with a Payment Schedule are bound to the conditions in the contract, if after taking all reasonable steps to attempt to collect an overdue amount Strategix is unsuccessful in obtaining payment the student will be referred to an external Debt Collection Agency to follow up with outstanding debit. |
Payment Plan | Students with a Payment Plan are bound to the conditions in the contract. After all reasonable attempt to collect any overdue amount students will be referred to an external debt collection agency. |
All other students | The administrative assistant is responsible for securing the payment of overdue invoices, until they are outstanding for more than 60 days. After 60 days outstanding, the administrative assistant is to provide Accounts with a summary of collection action to date. |
Contributor/s:
The following person/s were consulted and involved in the process of developing this document:
Role/Title | Name |
Author | Andrew Read (v11 updated by Billy Brady) |
Approval | Billy Brady |
Consultant/s | Calvin Young, Jeremy Rota, Nathanael Green, Katrina Mouton |
Standards Reference:
The following procedures are referenced in this procedure:
Standard | Section/reference |
SNR | 3.3, 5.3 7.3 |
CRICOS | 2 |
ESOS | 2 |
S&S | |
S4A | |
SAS - QLD | |
U/C - QLD | |
PIT |
Glossary:
Term/Statement | Explanation |
CoS | Course of Study |
UoS | Unit of Study |
ASTAS | Australian Student Tuition Assurance Scheme |
TPS | Tuition Protection Service |
Appendix A – Fee Collection Threshold Conditions
The following sets out the information regarding fees under and above $1500
Student Type | Threshold Conditions |
Domestic: State Funded Academy School Based Existing Worker Fee for Service | Where total fees are above $1500, students are not charged more than $1500 prior to the commencement of their course. If the course cost to the student is more than $1500, the remainder is to be invoiced prior to the course completion date. |
Domestic College (Fee for service) | In approved courses only, some students can pay fees above $1500 prior to commencement. Students who pay fees above $1500, in the event of default by Strategix will be: Placed into an equivalent course without having to pay any additional fees for the portion of the course they have paid in advance, or Refunded for all fees paid in advance over $1500 and, are Covered by the Australian Students Tuition Assurance Scheme. Australian Students Tuition Assurance Scheme (ASTAS) ASTAS only relates to student who have paid upfront fees of more than $1500. Independent Tertiary Education Council Australia (ITECA) offers tuition assurance protection to students in the event that a student is unable to complete a course as a result of the insolvency of a Registered Training Organisation (RTO). Tuition Assurance relates to that portion of a student’s tuition fees that were paid in advance of that tuition. The Scheme offers two choices. When an RTO ceases to trade, students can request to continue their study in a comparable course with an alternative provider, or to discontinue with their studies and obtain a refund for the fees prepaid but unutilised. The ASTAS is underpinned by an Insurance Policy and all refunds are carried out in accordance with this policy. The Insurance Policy does not provide for the full refund of all fees as at the date of payment of those fees. Rather, the policy operates based on the effluxion of time, from the commencement of your enrolment to your expected completion date. The policy will pay out the proportion of your course fees, calculated from the date of your provider’s insolvency. That is, the proportion of unutilised fees left as at the date of insolvency. This effectively means that if you paid 100% of your course fees in advance and are halfway through the time agreed for your course, you would receive 50% of your fees, subject to the other terms and conditions in the policy. |
Domestic College (VET Student Loans) | The Department of Education has been managing the current interim tuition assurance arrangements for students with a VET Student Loan (VSL), VET FEE-HELP loan, or a FEE-HELP load through a private or TAFE higher education provider. Both providers and students can find out more information about tuition assurance and provider closure on the Department’s website. The interim tuition assurance arrangements are currently until 31 December 2019. |
International Students | International course costs can be more than $1500 and are covered by the Tuition Protection Service. The Tuition Protection Service (TPS) will assist international students if Strategix was unable to fully deliver their course of study. The TPS ensures that international students are able to either: Complete their studies in another course or with another education provider or Receive a refund of their unspent tuition fees. |
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Funding/Payment Type | Requirement |
Queensland Certificate 3 Guarantee VETiS Skilling Queenslanders for Work Higher Level Skills (Payment Plans or VSL) | Co-contribution fees must be charged prior to commencement. Concession must be valid at the time of enrolment/invoicing. Students eligible for Credit Transfer or Transitional Gap Training must not be charges co-contribution fees for those specific units. To ensure fees are paid by the student and / or a third party prior to the submission of claims for payment the following action is taken by Strategix: Where a student is personally paying their co-contribution fee they must ensure all payments are made prior to any competent outcomes are due. Where an employer or the students Job Active provider is covering the co-contribution fee, this must be invoiced prior to any competent outcomes being due (as approved by DESBT). Where a student has not paid their co-contribution fee and they are approaching an assessment date, they will be removed from there course and/or moved to another intake to recommence at a later date. |
Queensland User Choice | Partial/Full exemptions must be valid at the time of enrolment/invoicing. Co-contribution fees must be charged prior to commencement Students eligible for Credit Transfer or Transitional Gap Training must not be charges co-contribution fees for those specific units. When a student converts from a school-based trainee to a full-time or part-time traineeship, the student contribution fees will be charged for training and assessment for any Subjects not yet commenced. |
New South Wales Smart and Skilled | Invoices are to be generated following the use of the Smart and Skilled Provider Calculator to determine the applicable student fee. This includes entering/indicating any Credit Transfers that may apply to ensure accuracy in the invoice amount. |
National VET Student Loans (VLS) | Student invoices are raised prior to each census date and must have any adjustments applied at this time. Those who receive CT must have their census amounts adjusted. The individual who collects the payment for the student must ensure the correct amount is being obtained from the student. The amount due is located in aXcelerate under the finance details at the bottom of the “Qualification Subjects Status & Enrolment”. Collecting the incorrect fees from the student causes extra work for accounts and can cause a non-compliance during audit if not rectified. |
National Fee For Service | Student’s invoices will be calculated by determining the total cost of the course and must not exceed $1500. Students whom have Credit Transfers may be eligible for discounts on their course fees. See manager for confirmation on amount/s. |
International CRICOS ELICOS IELTS | For courses over 24 weeks in duration, Strategix will not invoice for more than 50% of the total tuition fees before course commencement. After commencement, Strategix will not require a further payment of tuition fees until 2 weeks before the start of the second study period. Short courses of 24 weeks or less may require up to 100% of prepaid tuition fees. Strategix will not accept course money from the student before there is a written agreement which has been signed or otherwise accepted (for example, through online acceptance). In the event payments being inadvertently received prior to the accepted written agreement reaching or being received by Strategix, the money received will not be processed and the student or agent will immediately be contacted and informed that the payment cannot be processed (and the enrolment cannot progress) until the provider receives the accepted written agreement. Monies are to be paid within 30 days of invoice being issued by Strategix or before period of study commences. All payments will be held in a designated account. |
South Australia Skilled Careers | Co-contribution fees must be charged prior to commencement Guardianship of the Minister (GOM) are eligible for fee-free. |
Western Australia PIT Program | Invoices are issued to students at the commencement of the course (these detail the full amount due as per each subject and Unit of Study invoice amounts are due before each Unit of Study Fee waivers must be assessed and applied prior to commencement |
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STANDARDS AND REGULATORY REQUIREMENTS |
Authority |
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Regulatory Documents |
| List the Contract, audit evidence requirements, standards etc. and the applicable section or clause from each document |
Approved By | Name here | Details / Decisions: |
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