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OVERVIEW |
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PUBLIC-FACING |
Support and Progression
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We love to see our students succeed, that is why we give all students the best support we possibly can. This section of the handbook will explain what support you can expect from us and how to work with us to resolve any concerns you may have. See the Learner Support Policy and Procedure. Learner Support ServicesStrategix Trainers and Support Officers provide students with real-time assistance for any learner support needs. Students are required to disclose all needs that may impact their learning and participation prior to commencement of training. Our staff are always happy to help you whenever possible. If you are facing problems of any kind, please do not hesitate to contact an Administrative Assistant or your Trainer. We encourage you to take advantage of the support facilities available before any problems become an issue. Strategix can provide access to specialist support for students who may have special needs, including assistance for:
Other services can include:
Grievances and ComplaintsStrategix encourages students to informally resolve complaints/appeals as the majority of situations can be addressed and resolved at this level. In the event that a complaint/appeal arises, Strategix requests that students first speak to their Trainer/Assessor or Administrative Assistant. If the issue cannot be resolved informally, a more formal Grievance Procedure can be undertaken. Please refer to Strategix’s Complaints, Appeals and Consumer Protection Policy and Procedure for further details. The Tuition Protection ServiceThe Tuition Protection Service (TPS) is an initiative of the Australian Government to help international students and eligible domestic students access a VET Student Loan (VSL), FEE-HELP or HECS-HELP (HELP) loan, whose education providers are unable to fully deliver their course of study. The TPS ensures that these students are able to either:
More information and assistance with the TPS can be found on their website https://tps.gov.au/Home. |
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POLICY |
Policy:
This policy and procedure outlines the process of identifying individual learner needs and providing further support. Strategix aims to provide fair and equal opportunity to all students who wish to enrol in a course of study*. Each person within Strategix (Appendix A) has a responsibility to ensure that each student is given the opportunity and support to enrol into and attempt/complete any certified subject or qualification.
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Avenues for additional support are listed in Appendix B. Support for students will be identified individually and reasonable adjustments made where the situation permits (Appendix C).
Strategix has an obligation to all of its students to provide a safe and positive learning experience in an inclusive environment and will assist students to achieve their educational goals to the best of its ability.
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*If a student has ingrained physical or LLN deficiencies and/or if the adjustments to either training or assessment resources or tools compromise Strategix or the subject Training Package, we shall not allow the student to participate in their course, and will direct them toward additional assistance or external programs. This may specifically apply to students undertaking High Risk Work licencing assessments.
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PROCEDURE |
Procedure:
Overview
Step | Task/Document | Academy | Workplace | College | International | Person Responsible |
Enrolment Form | P | P | P | P | Enrolment Officer | |
GTE Questionnaire | O | O | O | P | Enrolment Officer, Trainer and Assessor | |
Language Literacy Numeracy Test | P | P | P | P | Enrolment Officer, Trainer and Assessor | |
Student Questionnaire | P | O | O | O | Enrolment Officer, Trainer and Assessor | |
Learner Needs Identification | P | P | P | P | Enrolment Officer | |
Training and Support Plan (formal) | P | O | O | O | Enrolment Officer | |
Training and Support Plan (in formal) | P | O | O | O | Enrolment Officer | |
Support process | P | P | P | P | Trainer and Assessor | |
Milestones/Monitoring | P | P | P | P | Trainer and Assessor |
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Suitability for course (eg. Driver Operations and licencing limitations)
Suitability to participate in training and assessment activities (Appendix D)
International Students are required to complete the GTE questionnaire during the enrolment to assess their suitability to study in Australia and more specifically at Strategix.
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Students will participate in a LNA to identify their support requirements. Areas addressed in the LNA may include foundation skills listed in Appendix E.
Students may also be required to meet specific course requirements that can be found in Appendix D.
Each student must attempt to complete an LLN indicator included within the enrolment or induction process (online or hard copy assessment tool).
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Enrolling into a foundation skills course where applicable units can be linked to the Core Skills for Work Developmental Framework.
Enrolling into a foundation skills course where applicable units can be linked to the Australian Core Skills Framework
Reasonable adjustment to the training and assessment process in order to assist the student (Appendix C)
Internal assistance
Referral to an external assistance network (no referral charge/s to the student).
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Band | Skill Level | Description |
Band 9 | Expert user | You have a full operational command of the language. Your use of English is appropriate, accurate and fluent, and you show complete understanding. |
Band 8 | Very good user | You have a fully operational command of the language with only occasional unsystematic inaccuracies and inappropriate usage. You may misunderstand some things in unfamiliar situations. You handle complex detailed argumentation well. |
Band 7 | Good user | You have an operational command of the language, though with occasional inaccuracies, inappropriate usage and misunderstandings in some situations. Generally you handle complex language well and understand detailed reasoning. |
Band 6 | Competent user | Generally you have an effective command of the language despite some inaccuracies, inappropriate usage and misunderstandings. You can use and understand fairly complex language, particularly in familiar situations. |
Band 5 | Modest user | You have a partial command of the language, and cope with overall meaning in most situations, although you are likely to make many mistakes. You should be able to handle basic communication in your own field. |
Band 4 | Limited user | Your basic competence is limited to familiar situations. You frequently show problems in understanding and expression. You are not able to use complex language. |
Band 3 | Extremely limited user | You convey and understand only general meaning in very familiar situations. There are frequent breakdowns in communication. |
Band 2 | Intermittent user | You have great difficulty understanding spoken and written English. |
Band 1 | Non-user | You have no ability to use the language except a few isolated words. |
Band 0 | Did not attempt the test | You did not answer the questions. |
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STANDARDS AND REGULATORY REQUIREMENTS |
Authority |
| See Funding |
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Regulatory Documents |
| List the Contract, audit evidence requirements, standards etc. and the applicable section or clause from each document |
Approved By | Name here | Details / Decisions: |
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