Support and Progression

Learner Support Services (Handbook and Fact Sheets)

Learner Support Policy

This policy and procedure outline the process of identifying individual learner needs and providing further support. Strategix aims to provide fair and equal opportunity to all students who wish to enrol in a course of study*. Each person within Strategix has a responsibility to ensure that each student is given the opportunity and support to enrol into and attempt/complete any certified subject or qualification. See Support Personnel below for more information.

*If a student has ingrained physical or LLN deficiencies and/or if the adjustments to either training or assessment resources or tools compromise Strategix or the subject Training Package, we shall not allow the student to participate in their course, and will direct them toward additional assistance or external programs. This may specifically apply to students undertaking High-Risk Work licencing assessments.

Students may require assistance in the following areas:

• Language, literacy and numeracy

• Personal situation/status

• Mental health

• Disability and medical conditions

• Learning

• Financial.

Avenues for additional support include:

Support for students will be identified and reasonable adjustments made where the situation permits. Reasonable adjustments include:

• Look for opportunities to customise a unit of competency or a course with a view to allowing more flexibility

• Provide learning materials, texts and handouts in an electronic format for greater accessibility

• Modify teaching tools/tasks:

  • Substitute alternative tasks where existing ones pose a problem for a learner

  • Modify the presentation medium; for example, use visual, oral, print, demonstration and provide practice opportunities

  • Adapt the physical environment and equipment; for example, use audio-visual aids, specific furniture

  • Provide access to information and communication through assistive technologies, sign language interpreters, etc.

  • Make time-related changes – extend or otherwise alter timeframes for teaching and learning.

• Provide learning materials, texts and handouts ahead of the class so:

  • Learners and support workers can become familiar with them beforehand

  • Arrangements can be made to have them converted to a different format if needed.

• Use generic, inclusive terms when constructing learning activities; for example, use communicate, present, create instead of speak, talk, listen, look, draw and write.

Trainers and support staff will monitor the adjustments to ensure learner needs continue to be met.

Strategix has an obligation to its students to provide a safe and positive learning experience in an inclusive environment and will assist students to achieve their educational goals to the best of their ability.

In accordance with the https://team-1597131381081.atlassian.net/wiki/spaces/QD/pages/3037200408, Strategix support staff, trainers and assessors must always consider the principles of inclusive learning during the day-to-day delivery of a course. 

Foundation skills are fundamental to a person’s participation in the workplace and in education and training. They are a combination of language, literacy, numeracy (LLN) and digital skills and employability skills.

Strategix has implemented a variety of measures to assist students in their journey, including ensuring that students:

• Are enrolled in a course at the appropriate level

• Are enrolled in a course that matches their vocational aspirations

• Have received all information pertaining to the chosen course of study including the responsibilities of all parties involved in the training and assessment procedure

• Are assessed for potential LLN needs prior to commencing studies.

Learner Support Procedure

All students that seek to enrol into a Strategix course will be assessed for any relevant learner support needs to ensure they are prepared to enter the course. Where required, a Training and Support Plan will be developed.

Learner support needs are identified, implemented and monitored through the following:

Enrolment

Students have the opportunity at enrolment to self-report their individual learner needs via the enrolment form. The enrolment form questions the student as to any required assistance needed to complete the course.

After the enrolment form is complete, students are quizzed verbally about their suitability to complete studies in the relevant delivery mode (online, face-to-face etc). Students are asked a number of questions about their suitability including:

• Suitability for the course (eg. Driver Operations and licencing limitations)

• Suitability to participate in training and assessment activities. See Course Requirements.

GTE (Genuine Temporary Entrant) Questionnaire

International Students are required to complete the GTE questionnaire during the enrolment to assess their suitability to study in Australia and more specifically at Strategix. The GTE covers the assessment of the student’s current English Proficiency levels and determines if the student requires an English course prior to commencing the Vocational Education and Training (VET) course. Results can be found in the Strategix International - GTE Questionnaire (Responses). 

Learner Needs Assessment

Students will participate in an LLN, LNA assessment or student questionnaire to identify their support requirements. Areas addressed may include: