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PUBLIC-FACING

Support and Progression

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nameSupport and Progression - Student Handbook

We love to see our students succeed, that is why we give all students the best support we possibly can. This section of the handbook will explain what support you can expect from us and how to work with us to resolve any concerns you may have. See the Learner Support Policy and Procedure.

Learner Support Services
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Learner Support Policy and Procedure
Learner Support Policy and Procedure
nameLearner Support Services
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Grievances and Complaints

Strategix encourages students to informally resolve complaints/appeals as the majority of situations can be addressed and resolved at this level. In the event that a complaint/appeal arises, Strategix requests that students first speak to their Trainer/Assessor or Administrative Assistant.

If the issue cannot be resolved informally, a more formal Grievance Procedure can be undertaken. Please refer to Strategix’s Complaints, Appeals and Consumer Protection Policy and Procedure for further details.

If a student wishes to make an external appeal, they can do so but they must consider that in most cases, the purpose of the external appeals process is to consider whether Strategix has followed its policies and procedures, rather than make a decision in place of Strategix’.

The Tuition Protection Service

The Tuition Protection Service (TPS) is an initiative of the Australian Government to help international students and eligible domestic students access a VET Student Loan (VSL), FEE-HELP or HECS-HELP (HELP) loan, whose education providers are unable to fully deliver their course of study. The TPS ensures that these students are able to either:

  • Complete their studies in another course or with another education provider or

  • Receive a refund of their unspent tuition fees (international students) or a re-credit of their loan for open units of study (VSL and HELP).

More information and assistance with the TPS can be found on their website https://tps.gov.au/Home.

Learner Support Services

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nameLearner Support Services

Strategix Trainers and Support Officers provide students with real time assistance for any learner support needs. Students are required to disclose all needs that may impact their learning and participating prior to commencement of training.

During your induction, Strategix will assess your learner needs and you will be able to identify areas where assistance may be required. Our staff are always happy to help you whenever possible. If you are facing problems of any kind, please do not hesitate to contact an Administrative Assistant, Course Coordinator or your Trainer. We encourage you to take advantage of the support facilities available before any problems become an issue.

Strategix can provide access to specialist support for students who may have special needs, including assistance for:

  • Language, literacy and numeracy

  • People from disadvantaged backgrounds

  • Persons from non-English speaking backgrounds

  • People with disabilities

  • People in rural or isolated locations.

Other services include:

  • Career assessment: Assessing the student's innate interests and personality to allow the student to make informed choices about their career plans and the course that is right for their needs

  • Flexible assessment procedures: Our strategies allow for students to demonstrate outcomes in appropriately diverse ways

  • Language, literacy and numeracy (LLN) assistance: We can assist with LLN barriers and/or help you to access appropriate specialised support.

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