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Job Title | Responsibility | Support Type |
Enrolment Officer | · Capture student information · Accurately enrol students into the right course and level · Identify any learner requirements or support needs · Record and report identified needs · Refer to external support services where required · Works with student to help them understand information around funding | · Recording of Language, Literacy and Numeracy support from enrolment · Recording of and Referring for Study Support · Course preparedness |
Administrative Assistant (Course Coordinator, Student Liaison Officer, Student Support Officer) | · Confirms enrolment with student · Identify RPL and Credit Transfer Opportunities · Initiate a learner Support Plan · Refer to external support services where required | · Enrolment Support · Language, Literacy and Numeracy recommended services |
Councillor | · Student Support · Handling of informal complaints and appeals · Initiate a learner Support Plan · Refer to external support services where required | · Transition, Welfare and Study Support · Grievance Support · Course progress and attendance support · Accommodation issues |
Facilitator | · Training students · Assessing students work · Handling of Informal complaints · Organising of resources, equipment and training facilities in training locations · Industry currency/engagement | · Educational and support services for Training and Assessment · Study Support · Skills for Employment · Language, Literacy and Numeracy support · Grievance Support |
Curriculum | · Creating learner materials · Insuring educational and support services for training and assessments are in line with packaging rules | · Study Support · Language, Literacy and Numeracy recommended services |
Department Manager (Director of Studies) | · Handling of formal complaints and appeals · Allocation of resources · Student Management · Approving Student Support | · Grievance Support · Welfare Support, Study Support, Skills for Employment |
Appendix B –
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Emergency Services and Support Services
| Excerpt | |||||||
|---|---|---|---|---|---|---|---|
| |||||||
| |||||||
...
000
...
|
...
|
...
|
...
|
...
|
...
131114
...
|
...
|
...
...
...
|
...
|
...
...
| |||||||||||
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TELLS
...
www.tafeqld.edu.au
1300 308 233
...
Adult English second language
...
Department of Education, Training and Employment
...
http://education.qld.gov.au/literacyandnumeracy/assistance.html
1300 655 506
...
Literacy and Numeracy support
...
Queensland Council for Adult Literacy
...
(07) 3878 9944
...
Adult Literacy
...
Brisbane Student Hub
...
https://mdaltd.org.au/brisbanestudenthub/#
(07) 3337 5400
1800 QSTUDY
| |||||||||||||||
...
Library Services
...
sl.nsw.gov.au/public-library-services/about...library.../find-public-library-nsw
...
Study Support
...
Transport
...
...
Public Transport
...
Victoria
...
ACE Disability Network
...
...
...
Library Services
...
...
| ||||||||||||||||||||||||||||
...
|
...
...
...
...
| |||||||
...
...
|
...
...
http://www.libraries.sa.gov.au/page.aspx
...
Study Support
| |||||||||||||||||||||||||||
...
Appendix C – Reasonable Adjustment criteria
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