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OVERVIEW |
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PUBLIC-FACING |
Domestic
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Strategix will refund any fees paid according to the Strategix’s Fee Refund Information Sheet. Any monies to be refunded are paid direct into the student’s bank account via Electronic Funds Transfer (EFT) within seven (7) days. Please contact Strategix for further information. International Student Specific Refund InformationGenerally no refund is due after course commencement, should there be extenuating circumstances and consideration of a refund (full or proportionate) may be applicable. The Enrolment fee is non-refundable. If your refund application is denied you will be notified in writing. International student funds will be held in credit for up to 12 months for you to return to study. Please contact Strategix if you require further information. If Strategix is ceases to trade, see the Australian Students Tuition Assurance Scheme (ASTAS) section of this Handbook. |
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Strategix will refund any fees paid according to the guidelines published in the information sheet for the relevant funding source and as per the Fee Refund Policy and Procedure. The information sheet is provided upon enrolment and is contained within the enrolment form. Generally no refund is due after course commencement, should there be extenuating circumstances and consideration of a refund (full or proportionate) may be applicable. The Enrolment fee is non-refundable. If your refund application is denied you will be notified in writing and your funds will be held in credit for up to 12 months for you to return to study. Please contact Strategix if you require further information. If Strategix is ceases to trade, see the Australian Students Tuition Assurance Scheme (ASTAS) section of this Handbook. |
Consumer Rights
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Strategix’s policies and procedures are in line with your consumer rights as a learner. More information on your rights as a consumer can be found here on the Australian Competition and Consumer Commission website. |
Student Refunds Information
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To qualify for a refund the student must identify the funding or payment agreement/type made with Strategix. Where there are specific requirements that affect the student’s eligibility for a refund, further information can be found in Appendix A.
Examples of refund situations that may apply:
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Course / Funding source | Refund Criteria |
Strategix College (VFH/VSL) | Extenuating circumstances once student has passed the census date – VSL Re-credit Procedure. Additional credit transfers are identified (Higher Level Skills only) Administrative and Enrolment fees are non-refundable. |
Queensland VET Investment Programs | No refund is due after training has commenced. Strategix will provide negotiated refunds after commencement of a course in accordance with the special circumstances as outlined in the information sheet. |
Smart and Skilled | Withdrawals after course commencement will receive a pro-rata refund, which will be calculated based on the progress of the individual student |
Workplace Traineeships (QLD) | A pro-rata refund will be calculated based and applicable only on the progress of the individual student. |
Fee For service and Non-accredited | A pro-rata refund will be calculated based on the progress of the individual student. |
International College | Refunds may only be due under extenuating circumstances Administrative and Enrolment fees are non-refundable. |
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POLICY |
Policy
This policy applies to Individual students and any organisation (employer etc.) or a guarantor responsible for a student’s fees and charges.
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The total refund amount may be affected by Bank charges/fees made by bank draft or electronic transfer. Where possible refunds into international bank accounts may be deposited by a local account through Cohort Go, this is to reduce transfer fees and any international exchange fees.
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PROCEDURE |
Procedure:
Steps | Person Responsible |
Apply for Refund | Student or Client |
Application Decision | Administrative Assistant, Director of Studies, Department Manager |
Refund of Monies (if approved) | Accounts Department |
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Term/Statement | Explanation |
Cohort Go | Used by Strategix for refunds to international students in order to reduce international transfer fees when actioning refunds |
DebitSuccess | Strategix’ chosen direct debit service provider. |
Australian Students Tuition Assurance Scheme (ASTAS) | ASTAS (Australian Student Tuition Assurance Scheme) is a protection scheme operated by ACPET that ensures that any Australian student displaced from a course due to a training provider's inability to continue a course is relocated to a comparable course with another training provider. |
Queensland VET Investment Programs | Government funding which is available for eligible students to access for specific qualifications in QLD. This includes: Certificate 3 Guarantee, Higher Level Skills, Skilling Queenslanders for Work, VET in Schools. These Government programs provide funding which is available for eligible students to access for specific qualifications. |
Smart and Skilled | Government funding which is available for eligible students to access for specific qualifications in New South Wales. |
Workplace Traineeships (QLD) | Government funding which is available for eligible students to access for specific qualifications. |
Fee For service and Non-accredited | Referring to students who are paying for the course out of their own funds |
Skilled Careers | Government funding which is available for eligible students to access for specific qualifications in South Australia. |
Strategix College (VFH/VSL) | Referring to students enrolled in diploma courses who may or may not also be accessing the VET Student Loans scheme. |
Priority Industry Training | Government funding which is available for eligible students to access for specific qualifications in Western Australia. |
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STANDARDS AND REGULATORY REQUIREMENTS |
Authority |
| See Funding |
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Regulatory Documents |
| List the Contract, audit evidence requirements, standards etc. and the applicable section or clause from each document |
Approved By | Name here | Details / Decisions: |
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