Payment can be collected/received by Strategix via the following methods:

• EFTPOS

• Online Payment

• Payment Plan

• *Cash Payments

• Bank Transfer.

*May not be available or specific conditions may apply at some locations.

EFTPOS

Students paying via EFTPOS can do so in person, over the phone or online.

In Person - If the student is completing the transaction in person, it is as simple as swiping their card or using payWave. The Strategix team member is to ensure the student is provided with an opportunity to receive a copy of their EFTPOS receipt.

Over the Phone - For a transaction over the phone, the student must provide the Strategix team member with their Visa Debit or Credit Card details. These are entered into the machine as a “telephone order”.

These details include:

• 16-digit card number

• Expiry Date

• CVC or CVV number

Online Payment

Where a student intends to pay through the online payment gateway the Strategix team member issues the student with an invoice. To make a payment, the student follows the link and enters their Visa Debit or Credit Card details.

Payment Schedule

A payment schedule can be setup established between Strategix and a student. Students must ensure payments are:

• In full,

• On time in line with agreed schedule,

• Paid into Strategix’ designated bank account.

Payment Plan

Payment plans are a direct debit setup and fees will be automatic drawn directly from the students account when as per the agreed terms and timeframes. A student can work with Strategix to arrange a payment plan.

Students will not be charged more than $1500* prior to the commencement of their course unless they are covered by either the Tuition Protection Service (TPS) or the interim tuition assurance arrangements.

The following students are covered by the TPS arrangements and must pay invoices as issued:

• International

• VET Student Loan.

Fee collection thresholds apply to all other students, including:

• Trainees

• Funded students

• Full fee paying students.

*Where a course fee is over the threshold of $1500, students may still choose to pay the full amount upfront. The $1500 threshold does not apply to employers paying fees on behalf of the student.

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students and eligible domestic students accessing a VET Student Loan (VSL), FEE-HELP or HECS-HELP (HELP) loan, whose education providers are unable to fully deliver their course of study. The TPS ensures that these students are able to either:

• Complete their studies in another course or with another education provider or

• Receive a refund of their unspent tuition fees (international students) or a re-credit of their loan for open units of study (VSL and HELP).

More information and assistance with the TPS can be found on their website https://tps.gov.au/Home

In the event of payment default, students may face the following actions at the discretion of Strategix management.

Payment Reminders

Students will receive a minimum of one (1) payment reminder where fees are outstanding. This will occur in two (2) formats, in person or via email/telephone contact. To avoid further sanctions or cancellation the student must agree to payment of the fees and finalise payments where due.

Sanctions

Strategix reserves the right to apply sanctions to students with outstanding debts. Penalties for non-payment of fees, charges or other monies owing for any services provided to a student, may include but are not limited to, the student not being entitled to:

• Enrol/re-enrol,

• Provision of access to next modules of study,

• Receive any results of assessment,

• Graduate or complete the CoS, or

• Receive a Certificate or Statement of Attainment for completed subjects.

Penalty for late payment /non-payment of tuition fees

• Late payments will incur a late fee/charge at $30 for each payment or invoice not paid by the due date*

• Withdrawal of services and /or

• Cancellation of enrolment

*The application of late fees is subject to the review and approval of Strategix Management.

Issuance of Qualifications

Strategix can and will withhold the issuance of a qualification until all fees are paid, this also includes any actions by students required to access and claim funding to pay for the students CoS.

Cancellation

Where a student fails to pay any outstanding fees, Strategix reserves the right to cancel their enrolment and continue to seek payment for any outstanding debt. Reasonable opportunities will be afforded to students to pay outstanding fees.

Debt Collection

Where Strategix must engage the services of external parties (e.g. solicitors, debt collection agencies) to recover unpaid invoices (after a final written notice has been given), all fees and charges relating to these services will be payable by the client (in addition to the original amounts invoiced). If such cases arise, the client agrees to the legal jurisdiction of Queensland.

Students wishing to re-enrol after being withdrawn or cancelling an enrolment may incur a fee as part of the process. Students fit into two (2) categories, Domestic (Residents of Australia) and International (Overseas residents studying in Australia).

Domestic Students

When a student re-enrols into the same qualification (where the Subject selection and course code remains the same) and where the re-enrolment falls within 12 months of the original enrolment commencement date, they will not be charged a second enrolment fee.

Re-enrolment fee/s may apply in the circumstance where re-enrolment into a course is due to:

• A training package update,

• A change of course,

• Significant subject changes, or

• Re-enrolment is outside of 12 months from the original commencement date.

International Students

When an international student re-enrols into any CoS they will be charged fees for each individual enrolment. A revised Confirmation of Enrolment (CoE) will incur a fee ($50).

Deferments of Studies

Where a student is on a payment plan and they defer their studies, the payments are also deferred until the date the student returns (the end date of the deferral).

Extension of Studies

Where a student requires course extension, after the Academic Penalty Date (VET Student Loans) or Expected Completion Date (All other students) and they wish to continue with their course, they may be required to pay an additional fee to cover the additional time and training/assessment which must occur because of the course extension.

The course extension cost = Full Course Fee ÷ Total Number of Subjects – Number of Competent Subjects.

Students are advised of the extension fee during the application process and prior to the extension being approved and additional training and/or assessment commencing.

International students

Fees may also apply to international student enrolments when the following occurs:

• The need to change the CoE due to visa decision has not been released yet within the agreed date commencement date,

• Extension of visas,

• Deferment of studies with changes on the start and end dates,

• Student's /agent's request to meet personal requirements,

• Reissuance of CoE Fee – any unjust requests for the reissuance of CoE’s will incur an additional fee of $50.00.

Should a fee apply, and visa has been refused, this fee is deducted from the amount to be refunded on top of the non-refundable tuition fee ($250 + 1.5% of the remaining paid fees). For those visas that have been approved, an additional revised CoE fee ($50) will be added to the total tuition fees payable within the agreed payment period.