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Table of Contents

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Welcome to Strategix

Welcome to Strategix Training Group and congratulations on your decision to participate in nationally recognised training and assessment. Strategix Training Group is a Registered Training Organisation (RTO number: 31418, CRICOS number: 03623M) and provides training and assessment services throughout Australia. We are committed to providing you and your employees with an enjoyable and rewarding learning experience that will result in students acquiring skills and knowledge which can be applied in the workplace.

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• Inclusiveness – we respect people, value diversity and are committed to equality

• Quality – we strive for excellence through continuous improvement

• Empowerment – we respect each individual’s right to self-determination

• Participation – we endeavour to match the person to the best training option for them.

Our staff possess the qualifications and experience necessary to provide students with expert solutions to meet their training needs. Our courses are VET (Vocational Education and Training) accredited courses. A VET accredit accredited course has been assessed by the Australian Skills Quality Authority (ASQA) as compliant with the Standards for VET Accredited Courses 2012 and the Australian Qualifications Framework (AQF).

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• Are nationally recognised throughout Australia

• Meet an established industry, enterprise, educational, legislative or community need

• Provide appropriate competency outcomes and a satisfactory basis for assessment

• Meet national quality assurance requirements

• Are aligned appropriately to the AQF where it leads to a qualification.

All of Strategix’ Strategix’s qualifications are specifically designed to meet the needs and demands of industry employers. A student who successfully completes a course with Strategix will have the required knowledge and skills to make a valued contribution to the workforce.

Each qualification includes core and elective subjects. To be successful, students must complete the required number of core and elective subjects, as indicated in the appropriate course flyers. Subjects are made up of several components, including, Elements and Performance Criteria, Performance Evidence, Knowledge Evidence and Assessment Conditions.

The qualification and subject information which that is discussed during your employee’s enrolment can be viewed at www.strategix.edu.au or https://training.gov.au. Training.gov.au is the official national register of information on vocational education and training (VET) in Australia.

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Throughout the duration of this handbook “Strategix Training Group” is referred to as “Strategix”.

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Code of Practice

This Code of Practice outlines what you can expect from Strategix. We have adopted the following policies as a benchmark of excellence in training development and service provision.Our commitment to you:

• We will maintain a high standard of professionalism and expertise in the delivery of the course

• We have policies and procedures that promote excellence in client service standards

• We aim for continual improvement in all we do and value your feedback as part of this process

• We have effective management and administrative practices

• We are committed to principles of access and equity and will not unlawfully discriminate against clients and ensure as far as possible that learning experiences are positive and free of discrimination or harassment

• We strive to protect everybody’s health, safety and welfare

• Our policies and procedures ensure that you are treated fairly and receive all reasonable assistance to successfully complete your course once accepted for enrolment

• We will deal fairly and constructively with any concerns and complaints about our services

• We have a Child and Youth Risk Management Strategy that outlines our commitment to the safety and wellbeing of children and young people involved in our courses

• We will provide suitably qualified trainers and assessors

• We are committed to providing clean, comfortable facilities suitable for adult learning

• We will provide relevant, accurate and current information

• In order for us to provide appropriate teaching methods and materials, we offer opportunities for individual input into learning needs.

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Roles and

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Responsibilities

During the training process, there may be a number of parties involved, including:

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• Undertaking all training and assessment contained in this Training Plan

• Working with the RTO and employer to achieve competence in required skills

• Abide by the student code of conduct – Student Handbook.

The employer’s responsibilities include, but are not limited to:

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• Providing training and assessment in accordance with this Training Plan

• Ensuring that the employer and apprentice/trainee are updated on progress against the training plan

• Notifying the employer, apprentice/trainee and the state training authority regarding any issues that may affect the successful completion of the Training Contract

• Explaining and offering Recognition of Prior Learning (RPL) and credit transfer to the apprentice/trainee and their employer

• Ensuring that in developing the training plan the workplace requirements are taken into consideration and the employer and apprentice/trainee understand the relationship between work tasks to be performed and the subjects to be achieved

• Identifying in the training plan any subjects that are required in the achievement of the qualification that cannot be achieved in the workplace due to the work of the organisation and how these will be delivered and assessed by the RTO

• Identifying in the training plan any subjects that are required to be delivered fully in the workplace, who will deliver the training and how these are to be monitored and assessed

• Providing the employer and apprentice/trainee with details of how they access the RTO’s training and assessment dispute mechanism.

During the training and assessment process, a number of Government Departments and Agencies have a responsibility to:

• Regulate courses and training providers to ensure nationally approved quality standards are met

• Provide direction and determine key areas of skills shortages and allocate funding where required

• Develop policy policies to ensure students are protected

• Collect, monitor and evaluate the outcomes of students and the effectiveness of training

• Supervision of Apprentices apprentices and trainees in the workplace.

An Australian Apprenticeship Support Network (AASN) provides free Australian Apprenticeships support services to apprentices and employers. They will take care of the following:

• Training contracts and enrolment

• Administrative support

• Payment processing Employer employer-based incentives and funding

• Regular contact

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Continuous Improvement

Strategix is committed to providing the best possible product and service to our clients and students. Each client/student will be provided with an opportunity to make comment comments and recommendations on their experience at Strategix during and after they have engaged our services. Assessment books may contain a student feedback form, via which students can provide feedback after completing the course. On occasion we will send out student surveys.

We encourage all of our clients and students to provide us with progressive feedback in relation to their experience with us. Feedback and comments may be sent to office@strategix.com.au.

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Workplace Health and Safety

Strategix recognises its responsibility to provide a safe and healthy environment for all its staff, students and guests and is committed to providing effective and ongoing workplace health and safety measures.

In order to To minimise risks and effectively deal with any hazard, Strategix:

• Has regular inspections of its premises to ensure adequate fire and evacuation safety measures are in place.

• Ensures staff are trained to use emergency equipment and are subjected to regular and ongoing fire and evacuation drills.

• Ensures staff and students are aware of emergency evacuation procedures.

To help Strategix create a safe and secure environment students are requested to follow all emergency, safety and security procedures and instructions relating to the training site at all times. Clients are required to provide Strategix team members with the necessary training and inductions required for the individual delivery sites. Where a site requires specific safety considerations, the client is required to inform Strategix as soon as practicable before training and assessment beginsbegin.

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Client Engagement

In the initial stages of the relationship, Strategix will provide the client with all of the relevant information required to make an informed decision on engaging our services through this handbook, Strategix website and relevant marketing material as available.

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Marketing and Advertising

Strategix will promote and market our training programs and services with integrity, accuracy and professionalism. No false, misleading, vague or ambiguous statements will be made. Client and student permission is gained in writing prior to the use of any material, footage or recordings made by Strategix during the training course. No reference to other providers will be made. All marketing materials will reference our RTO Provider number and CRICOS Number.

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Strategix does not sell information for any purpose, including marketing purposes. Strategix may use information for internal marketing analysis and marketing. If you do not wish to receive marketing materials you can contact Strategix and request to opt-out of our marketing or you can unsubscribe from our marketing emails when/if you receive them. Refer to Strategix Privacy Policy for more information on marketing. Please inform Strategix if you are listed on the official Do Not Call Register.

Strategix has an internal Marketing Policy and Procedure which outlines the requirements for marketing material as stipulate stipulated by the regulating authorities and legislative requirements. Strategix creates and manages its marketing material in line with its Marketing Policy and Procedure. If you would like to review the policy and procedure, please feel free to request a copy.

Documentation

Once a decision has been made to engage Strategix, the client will be required to complete a number of documents to ensure the program and expectations are outlined prior to enrolling students. These include:

• Service Agreement

• Employer Resources Assessment

• Resources and Facilities Checklist

• Subject selection Selection Form.

Service Agreement

The service agreement serves as a record of the negotiated details of the business agreement between Strategix and the client. The document must be signed by approved parties on behalf of both organisations and will contain the client details, training frequency, pricing and funding option.

Employer Resource Assessment (ERA)

An employer resource assessment must be performed on the delivery site for each qualification and of a traineeship or apprenticeship. The assessment ensures that there is sufficient equipment, facilities, range of work and supervision available for trainees.

Resources and Facilities Checklist (RFC)

The resources and facilities checklist ensures the clients sites have the client's site has necessary facilities and equipment available to the student to participate in training, practice, and be assessed on the performance and knowledge requirements of a subject. Each qualification and delivery site will require its individual RFC to be completed.

Subject Selection Form

Strategix maintains a suite of courses that are flexible and are designed to meet the needs of their clients and students. Subject selections have been made in consultation with Industry Representatives, Training Professionals and Employers. In some instances Subjects , subjects may not be suitable to for the client or student, in these instances, Strategix has the capacity to address those needs through the inclusion or importing of additional subjects into the course (additional costs may apply for the development of additional materials).

Each course will require an individual subject selection sheet to be completed. Subjects may be changed during the course with approval from the compliance team.

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Course Fees

Course fees and student contribution amounts are advised prior to the commencement of any course of study at Strategix. Payment amounts, methods and details can be found in the information sheets attached to the enrolment documentation, service agreement and on the Strategix website.

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Refund Policy

Strategix will refund any fees paid according to the guidelines published in the information sheet for the relevant funding source and as per the Fee Refund Policy and Procedure. The information sheet is provided upon enrolment and is contained within the enrolment form.

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Grievances and Complaints

Strategix encourages clients to informally resolve complaints/appeals as the majority of situations can be addressed and resolved at this level. In the event that a complaint/appeal arises, Strategix requests that students first speak to their Trainer/Assessor or Course Coordinator.

If the issue cannot be resolved informally, a more formal Grievance Procedure can be undertaken. Please refer to Strategix’ Strategix’s Student Complaints and Appeals policy Policy and procedure for further details.

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Privacy and Confidentiality

Strategix has developed this privacy policy in line with the Privacy Act 1988 including the 13 Australian Privacy Principles (APPs) to ensure that:

• Personal information is only collected where necessary to fulfil the organisations organisation's functions

• Those giving personal information are informed of the purpose of collection and how their personal information will be used

• Records containing personal information are kept secure and protected from loss or misuse

• Individuals are informed of the right to access their own personal information

• Permission is obtained from individuals before their image is used on publications or web siteswebsites.

Strategix follows strict confidentiality policies and does not discuss or disclose any information about a student’s situation. Information that relates to their participation in Strategix training courses may be required by regulatory bodies such as ASQA and any other relevant government agencies or an Officer of the Law.

Students' personal information (including the personal information contained on an enrolment form and in training activity data) may be used or disclosed by Strategix for statistical, regulatory and research purposes. Strategix may disclose student’s personal information for these purposes to third parties, including:

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All participants have the right to access their personal records. We have a responsibility to record and report student details, to the Department of Education and Training (DET), where students attend government-funded courses and/or accredited courses. This reporting is used for proof of attendance and complies with national standards. Other than for reporting purposes, student’s students’ personal information will not be passed on to any third party without written consent. It is a student’s right not to provide full personal details, on the understanding that they may not be entitled to the full services provided with our accredited training.

Strategix will not disclose information for any other purpose other than the primary purpose unless Strategix reasonably believes that the use or disclosure is necessary to lessen or prevent serious and imminent threat to an individual’s life, health or safety or a serious threat to public health or safety.

Disclosure to

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Organisations

Strategix may be requested to make personal information available to authorised Australian and State agencies when required. Specific examples are:

*Included in the student enrolment declaration. As part of the enrolment procedure students have already provided permission for Strategix to collect and distribute information to parties directly involved in their training and assessment.

These organisations may access students' information free of charge and be distributed without any further permissions permission from the student. Where the student is no longer engaged with the service or department or Employer; permission must be sort from the student.

Data Breach

A data breach is an unauthorised access or disclosure of personal information, or loss of personal information. In the unlikely event of an occurrence data breach, Strategix has a data breach response plan to ensure fast and effective action is taken to reduce the impact and limit any negative consequences. If the data breach is likely to result in serious harm to one or more individuals, Strategix will inform all relevant parties and individuals involved.

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Student Information Release

This section details information around about the disclosure of and access to academic records and student files collected by Strategix Training Group in relation to past, present and prospective students. It is to ensure the security of student information is maintained in accordance with Strategix Privacy Policy.

It addresses 2 areas:

• Providing students access to their:

  • Training records (Certificates and Statements of Attainment)

  • Assessment.

• Providing information to Third Parties, including:

  • Department of Education

  • Government departments (Centrelink, Job Active Providers, Police)

  • Employers and recruitment agencies

  • Parents/Guardians/Spouses.

Nature of

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Requests

The nature of requests for information are limited to:

• Attendance details

• Academic progress e.g. Assessment results

• Personal Details details e.g. address, telephone numbers, USI

• Student Support support needs

• Visa information and compliance

• Enrolment status

• Reprint of Certificates/Statements of Attainment

• Completed assessment materials and student file/s.

Age of

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Students

Students over 18 years of age:

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Where a student has an Intellectual Disability and is unable to judge the consequences of disclosure the guardian or parental consent will be obtained prior to information release.

Cost

A cost of $80 is required to be paid prior to the retrieval and issuance of a student file.

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file.

Student Records Management

Strategix is committed to maintaining complete and accurate records of its students’ administrative and academic activities. Strategix regards the authenticity, integrity and currency of its student records as paramount and has secured hardcopy and electronic systems in place to ensure student records are managed in an efficient and secure manner.

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Senior Management in consultation with administration staff is responsible for ensuring that entry of all student records is accurate. This includes student enrolment forms, fees paid, refunds made and assessment results. An internal audit of all operational procedures including student records is undertaken annually.Accesses

Access to Records and Files

Students may access their:

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• Enrolment documentation

• Participation evidence

• Submitted assessments

• Training Record book.

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Student Journey

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Recruitment

To ensure students and employers are able to make an informed decision about study options with us, we ensure transparency by providing all the important information multiple times prior to enrolment and commencement. The information is provided through:

• Marketing material

• Website

• Contractual documentation

• Student Handbook

• Policies and Procedures (available on website)

• Enrolment Form (information sheets included in the form and the links provided)

• Enrolment Success email (notification upon completion of enrolment form)

• Tentative enrolment email

• Confirmation of enrolment email

• Induction Day.

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Enrolment

A representative from Strategix can personally assist with enrolments. Students will be given information about training and asked to complete a number of forms. These forms provide Strategix with the necessary details to determine:

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When students submit their enrolment they will receive a notification that enrolment has been received and is being processed. Once they have provided Strategix with any required documentation (relevant to state funding requirements and/or USI creation/verification) and have been successfully enrolled, you will receive a Confirmation of Enrolment.

Unique Student Identifier (USI)

A USI number links to an online account that contains all of a student’s training records completed from 1^st January, 2015 onwards. The USI must be provided to and verified by Strategix before a student can access government funding, report a competent outcome, or be issued with, or receive, a statement of attainment or qualification.

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• First Name and Family Name

• Date of Birth

• Country of Birth

• Town/City of Birth

• Gender

• Mobile Number and/or email address.

Develop Training Plan

A training plan is a formal document which that outlines how, when and where training and assessment will occur. It can be used as a guide to monitor student’s students’ progress towards achievement of the qualification. Once developed, the training plan is signed off by the trainer/assessor, the supervisor/employer (if applicable), and the student.

Training plans are reviewed on a regular basis throughout the course of study to ensure the effectiveness and validity of the subject selection and monitor the progress of the qualification. The reviews are generally completed every 2 – to 4 months dependant depending on the funding source, contract requirements, client requirements and student progress.

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Support

We love to see our students succeed, that is why give all students the best support we possibly can. Students will participate in a range of Learner Needs Analysis activities during the enrolment and induction process. These may include Language. Literacy and Numeracy numeracy testing, enrolment questions, observations by enrolment and training staff.

Where you have identified a student who may require additional support during the course, there may be additional units and class time needed to successfully achieve their qualification.

Learner Support Services

Strategix Trainers provide students with real-time assistance for any learner support needs. Students are required to disclose all needs that may impact their learning and participating participation prior to commencement of training. Our staff are always happy to help you whenever possible. If students are facing problems of any kind, please do not hesitate to contact a Strategix team member.

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Training and Assessment

We will ensure that an effective learning environment is maintained at all times. The environment will be characterised by:

• An effective training-learning relationship and rapport between workplace trainer/assessors and students

• Teamwork, communication, feedback and cooperation between all involved

• Openness, honesty, trust, respect and supportiveness

• Sufficient time (to practice and understand the content of the course)

• Quality training and assessment materials

• Appropriate facilities, equipment and resources

• Flexibility in training and assessment methods to meet your needs

• Ensuring all trainers have the requisite training and technical skills, experience and attitudes

• Consultation with industry regularly to ensure that:

  • Our training and assessment continues continue to meet industry needs and standards

  • Materials and strategies are aligned with industry through consultation with companies, industry associations and government

  • Our trainers’ experience is current through participation in industry release programs.

The Client must provide Strategix personnel access to students and equipment to carry out the training. This includes time off work for classroom sessions and access to students to conduct sign-ups, training and to complete the required documentation. This is in accordance with ASQA SNRs and NVR standards.

Using the schedule provided in the training plan, training and assessment will be provided on a continuing basis. The methods used will depend on the student and employers employer's particular circumstances and preferences. Your trainer/assessor will conduct sessions at appropriate times throughout the course.

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Students may be afforded additional time to practice skills and develop knowledge based on their individual learner characteristics.

Assessment

In line with competency-based training methodology, the assessment will be progressive, with an emphasis on demonstrating competence and practical application of skills and knowledge. Students must:

• Be assessed against all of the tasks identified in the elements of the subject

• Demonstrate they are capable of performing these tasks to an acceptable level.

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Assessments will be completed by all students. Assessments will contain both theory and practical activities. It is expected that students successfully complete 100% of assessment activities to achieve competence in the chosen qualification.

Assessment Process

How students will be assessed and what the assessor will be looking for will be made clear at the beginning of each subject. Assessment due dates are communicated by the trainer/facilitator where required. Students must ensure they keep copies of all assessment tasks; they may be required to resubmit at a future date.

In order to gain competence in a subject, all subject requirements must be met and all evidence must be submitted. This must be completed correctly and assessed by an assessor and marked as competent before the subject can be recorded as competent in the student profile and to contribute toward the qualification.

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• Materials and activities are appropriate to the industry

• Materials and activities meet the requirements of the training package

• The assessment is of an acceptable assessment level for the recipient

• The responses of students and their subsequent result/s meet all criteria as outlined in the Marking Guide and Training Package.

Credit Transfer and Recognition of Prior Learning

Strategix trains and assesses students from all walks of life. Some students have had previous experience, some have not had any experience, some have undertaken similar training in the past and some are new to training in a specific area.

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Students applying for RPL will be provided with an RPL document (inclusive of instructions) explaining what they need to do and what evidence is needed for their RPL application. Students are guided by their facilitator throughout this process to ensure all RPL requirements are met.

Vocational Placement

If the course has a mandatory Vocational Placement component, students are required to undertake specific activities as part of their training course.

Vocational Placement requirements may be attached to individual subjects or a qualification. Employed students may complete the Vocational Placement assessment activities within their workplace as part of their usual tasks and roleroles.

For further information around about Vocational Placement refer to the Vocational Placement Student Guide. For information regarding the rights of a Vocational Placement student access the Fair Work website.

Working with Children Check and Police Check (where applicable)

Some courses require students to perform a Working with Children Check (Blue Card in Qld) or a National Police Check in order to complete the Workplace Application (Vocational Placement) component of the course requirements.

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