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We love to see our students succeed, that is why we give all students the best support we possibly can. This section of the handbook will explain what support you can expect from us and how to work with us to resolve any concerns you may have. |
Learner Support Services
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Grievances and Complaints
Strategix encourages students to informally resolve complaints/appeals as the majority of situations can be addressed and resolved at this level. In the event that a complaint/appeal arises, Strategix requests that students first speak to their Trainer/Assessor or Administrative Assistant.
If the issue cannot be resolved informally, a more formal Grievance Procedure can be undertaken. Please refer to Complaints and Appeals Information for further details.
If a student wishes to make an external appeal, they can do so but they must consider that in most cases, the purpose of the external appeals process is to consider whether Strategix has followed its policies and procedures, rather than make a decision in place of Strategix.
Learner Support Services
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Strategix Trainers and Support Officers provide students with real time assistance for any learner support needs. Students are required to disclose all needs that may impact their learning and participating prior to commencement of training. During your induction or orientation, Strategix will assess your learner needs and you will be able to identify areas where assistance may be required. Our staff are always happy to help you whenever possible. If you are facing problems of any kind, please do not hesitate to contact an Administrative Assistant, Course Coordinator or your Trainer. We encourage you to take advantage of the support facilities available before any problems become an issue. Strategix can provide access to specialist support for students who may have special needs, including assistance for:
Other services include:
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Additional Support for International StudentsStrategix understands that life can be difficult when you are away from home and in a foreign county, so In addition to the above, International Students have free access to our Counselling Advisors which provide confidential and appropriate counselling services, carried out by a qualified, trained professional located in the International Student Campus. During your time at Strategix, we will provide you will receive:
As well as Strategix support services being available to you, in Brisbane there is a dedicated non-Government support agency for international students based in South Bank. The Brisbane Student Hub is a free, welcoming support service for international students offering independent advice on healthcare, employment, budget management, legal services and more as well as linking students to events and activities. Their contact details is located in the Emergency Services and Support Services section of the Student HandbookStrategix Trainers and Support Officers provide students with real time assistance for any learner support needs. Students are required to disclose all needs that may impact their learning and participating prior to commencement of training. During your induction or orientation, Strategix will assess your learner needs and you will be able to identify areas where assistance may be required. Our staff are always happy to help you whenever possible. If you are facing problems of any kind, please do not hesitate to contact an Administrative Assistant, Course Coordinator or your Trainer. We encourage you to take advantage of the support facilities available before any problems become an issue. Strategix can provide access to specialist support for students who may have special needs, including assistance for:
Other services include:
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Additional Support for International StudentsStrategix understands that life can be difficult when you are away from home and in a foreign county, so In addition to the above, International Students have free access to our Counselling Advisors which provide confidential and appropriate counselling services, carried out by a qualified, trained professional located in the International Student Campus. During your time at Strategix, we will provide you will receive:
As well as Strategix support services being available to you, in Brisbane there is a dedicated non-Government support agency for international students based in South Bank. The Brisbane Student Hub is a free, welcoming support service for international students offering independent advice on healthcare, employment, budget management, legal services and more as well as linking students to events and activities. Their contact details is located in the Emergency Services and Support Services section of the Student Handbook. |
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Grievances and ComplaintsStrategix encourages students to informally resolve complaints/appeals as the majority of situations can be addressed and resolved at this level. In the event that a complaint/appeal arises, Strategix requests that students first speak to their Trainer/Assessor or Administrative Assistant. If the issue cannot be resolved informally, a more formal Grievance Procedure can be undertaken. Please refer to Complaints and Appeals Information Sheet for further details. If a student wishes to make an external appeal, they can do so but they must consider that in most cases, the purpose of the external appeals process is to consider whether Strategix has followed its policies and procedures, rather than make a decision in place of Strategix. |
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POLICY |
Learner Support Policy
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