Strategix will refund any fees paid according to the Strategix’s Fee Refund Information Sheet. Any monies to be refunded are paid direct into the student’s bank account via Electronic Funds Transfer (EFT) within seven (7) days. Please contact Strategix for further information.

International Student Specific Refund Information

Generally no refund is due after course commencement, should there be extenuating circumstances and consideration of a refund (full or proportionate) may be applicable. The Enrolment fee is non-refundable. If your refund application is denied you will be notified in writing.

International student funds will be held in credit for up to 12 months for you to return to study. Please contact Strategix if you require further information. Refer to the Tuition Protection Service section of this Handbook for information about if Strategix is ceases to trade.

Strategix will refund in full any course fees, where a request to withdraw is received seven (7) days prior to course commencement. No refund is due when a withdrawal is within seven (7) days prior to commencement or after training has commenced, except for extenuating circumstances. Refer to the Fee Refund Information Sheet for full details.

In the event a trainee either cancels their training contract or nominates to change to another Supervising Register Training Organisation (SRTO), the student contribution fees paid will be reimbursed to the trainee, where the trainee has not undertaken the training, or a proportionate refund has been provided, where they have withdrawn from a unit of competency/ module. For additional information refer to the Fee Refund Information Sheet for full details.

Students may be eligible for a refund of fees where:

• The student withdraws prior to the withdrawal/census date

• The student does not commence a subject or a unit of study

• Withdraws on compassionate and extenuating circumstances

Refer to the Fee Refund Information Sheet for full details.

Strategix will refund in full any course fees, where notification of cancellation is received seven (7) days prior to course commencement. No refund is due after training has commenced. Strategix will provide negotiated refunds after commencement of a course in accordance with the following special circumstances:

• Inappropriate and/or offensive behavior is exhibited by Strategix staff (this may include discrimination, culturally insensitive comments or actions)

• Previously agreed (in writing) and mutually understood outcomes are not met

• The training program is cancelled or discontinued by Strategix.