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Learner Support Procedure
Step | Task/Document | Academy | Workplace | College | International | Person Responsible |
1 | Enrolment Form | P |
| P |
| Enrolment Officer |
1 | GTE Questionnaire | O |
| O | P | Enrolment Officer, Trainer and Assessor |
2 | Language Literacy Numeracy Test | P |
| P |
| Enrolment Officer, Trainer and Assessor |
2 | Student Questionnaire | P | O |
| O | Enrolment Officer, Trainer and Assessor |
3 | Learner Needs Identification | P |
| P |
| Enrolment Officer |
3 | Training and Support Plan (formal) | P | O |
| O | Enrolment Officer |
3 | Training and Support Plan (in formalinformal) | P | O |
| O | Enrolment Officer |
4 | Support process | P |
| P |
| Trainer and Assessor |
4 | Milestones/ Monitoring | P |
| P |
| Trainer and Assessor |
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Enrolment
1. Enrolment
Students have the opportunity at enrolment to self-report their individual learner need needs via the enrolment form. The enrolment form questions the student as to any required assistance needed to complete the course.
After After the enrolment form is complete, students are quizzed verbally about their suitability to complete studies in the relevant delivery mode (online, face to face etc). Students are asked a number of questions around about the suitability including:
Suitability for the course (eg. Driver Operations and licencing limitations)
Suitability to participate in training and assessment activities (Appendix D)
...
. See Course Requirements.
International Students are required to complete the GTE questionnaire during the enrolment to assess their suitability to study in Australia and more specifically at Strategix.
The GTE covers the assessment of the student’s current English Proficiency levels and determines if the student requires an English course prior to commencing the Vocational Education and Training (VET) course.
Results can be found in the Strategix International - GTE Questionnaire (Responses).
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Learner Needs Assessment (LNA)
Students will participate in a an LNA to identify their support requirements. Areas addressed in the LNA may include foundation skills listed in Appendix E.
Students may also be required to meet specific course requirements that can be found in Appendix D.
Each student must attempt to complete an LLN indicator included within the enrolment or induction process (online or hard copy assessment tool).
LNA Tools
...
Cohort
...
LNA Tool
...
Source
...
Academy
...
...
Online
...
Workplace
...
LLN
...
Training Materials
...
College
...
Pre-requisites* and BKSB
...
Online
...
International
...
Pre-requisites* and BKSB
...
Online
*Detailed in individual procedure/s but may include minimum English study standards or English levels
The following actions may be selected after the student has attempted the LLN Indicator:
The student requires further LLN assistance from the school / LLN provider
The student requires assistance during the course to help them participate in training and assessment
The student requires reasonable adjustments to the training and assessment process
The student does not require any further assistance in the course at this stage.
3. Training and Support Plan
In instances where a student requires additional assistance to participate in the course, Strategix will develop a training and support plan to accommodate the students individual requirements. The student cohort will determine the detail required in the Training and Support Plan.
For Example, if the student is in the academy and requires assistance through Skills for Work a formal plan is developed. If a student in the workplace is identified as requiring assistance with LLN, the trainer will determine the actions and proceed with the training, reasonable adjustment or other action and continue the training (In formal plan)
A training and support plan may contain the following:
Support needs
Attendance requirements
Delivery location
Qualification details
Unit selections.
Additional support options may include:
Enrolling into a foundation skills course where applicable units can be linked to the Core Skills for Work Developmental Framework.
Enrolling into a foundation skills course where applicable units can be linked to the Australian Core Skills Framework
Reasonable adjustment to the training and assessment process in order to assist the student (Appendix C)
Internal assistance
Referral to an external assistance network (no referral charge/s to the student).
If the registered provider refers the student to external support services, the registered provider must not charge for the referral.
4. In-Course Support and Monitoring
If sufficient skills have been demonstrated with minor deficiencies, in-course support maybe provided to each student in the area to improve. Students should be monitored during the course and identify if any individual assistance may be required during the remaining training and assessment process.
Where consistent with course requirements, students with concerns about having insufficient language, literacy and/or numeracy skills to complete the course, may be provided with adjusted course materials and assessment strategies that assist them in meeting qualification requirements through other methods.
As part of providing in course support, trainers and administration team members must identify and monitor any additional problems that are not academic related, including:
Attendance requirements
Accommodation issues
Personal situations.
Learners are afforded support via their trainers, but may also contact their counsellor, course coordinator, student liaison officer or the student support officer. Alternatively they may contact the specific support service/s independently. These services are provided at no additional cost to the student.
Related Documents:
Enrolment Form
GTE Questionnaire
Learner Support Record
LLN – Internal
Induction Checklist
Standards Reference:
...
Standard
...
SNR
...
CRICOS
...
ESOS
...
S&S
...
S4A
...
PQS
...
U/C
...
AQF
...
1.7, 4.1, 5.4, 6.1-6
...
2.1, 2.2, 6.1-3, 6.5-6
...
...
7.F
...
...
4, 5
...
2.1.1
...
1.3, 1.7, 5.2
Glossary:
...
Term/Statement
...
Explanation
...
LLN
...
Language, Literacy and Numeracy
...
GTE
...
Genuine Temporary Entrant
...
Reasonable Adjustment
...
Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the assessment method/s to assist a learner with a disability or impairment. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities, or installing a particular type of software on a computer for a person with vision impairment.
Reasonably adjusting training and assessment for access and equity reasons may be, but not be limited to:
· Oral questioning – Scribing
· Demonstration only assessments
· Physical compromises
· Simulated workplace environments
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Support Services
...
Strategix trainers and support officers provide students with real time assistance with any learner support needs. Further assistance may be sourced from a third party if required.
These services include:
· Career Assessment. Assessing the student's innate interests and personality to allow the student to make informed choices about their career plans and the course that is right for their needs.
· Flexible Assessment Procedures. Our strategies allows for students to demonstrate outcomes in appropriately diverse ways.
· Language Literacy and Numeracy Assistance. We can assist with LLN barriers and/or help students’ access appropriate specialised support.
· Learning Support. We provide a mentoring service to assist students to develop the learning skills they will need to be successful in their studies, such as:
o Goal setting
o Time organisation and motivation
o Exam preparation, exam anxiety control
o Essay/report writing
o Getting back to study
· Student Welfare. We will endeavour to provide welfare and guidance to all students/course participants wherever possible or direct students to external support services.
Appendix A – ppendix B –
Appendix C – Reasonable Adjustment criteria
Appendix D – Course Requirements
In addition to foundation skills and LLN, students may be required to meet additional suitability requirements to participate in training and assessment activities for different delivery modes and course requirements.
...
Course Name
...
Delivery Method
...
Specific Suitability Requirements – Student must have/be:
...
Certificate III in Business
...
Online
...
Access to suitable device and internet to complete both training and assessment activities
Access to Microsoft suite (provided as part of course inclusions)
Skills and knowledge to competently operate the device
Appropriate knowledge to navigate software and program requirements
...
Certificate IV in Leadership and Management
...
Face to face
...
No additional requirements
...
Diploma of Business
...
Online
...
Access to suitable device and internet to complete both training and assessment activities
Skills and knowledge to competently operate the device
Appropriate knowledge to navigate software and program requirements
...
Diploma of Leadership and Management
...
Online
...
Access to suitable device and internet to complete both training and assessment activities
Skills and knowledge to competently operate the device
Appropriate knowledge to navigate software and program requirements
...
Certificate III in Early Childhood Education and Care
...
Face to face
...
‘Working with children’s’ check
...
Certificate III in Education Support
...
Online
...
Access to suitable device and internet to complete both training and assessment activities
Skills and knowledge to competently operate the device
Appropriate knowledge to navigate software and program requirements
...
Certificate III in Education Support
...
Face to face
...
‘Working with children’s’ check
Federal police check (where applicable)
...
Certificate III in Community Services
...
Face to face
...
‘Working with children’s’ check
Federal police check
...
Certificate III in Individual Support
...
Face to face
...
Federal police check
...
Certificate IV in Youth Work
...
Face to face
...
‘Working with children’s’ check
...
Diploma of Early Childhood Education and Care
...
Face to face
...
‘Working with children’s’ check
...
such as:
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Students may also be required to meet specific course requirements - see Course Requirements section.
Each student must attempt to complete an LLN indicator included within the enrolment or induction process (online or hard copy assessment tool).
LNA Tools
Cohort | LNA Tool | Source |
|---|---|---|
Academy | Online | |
Workplace | LLN | Training Materials |
College | Pre-requisites* and BKSB | Online |
International | Pre-requisites* and BKSB | Online |
*Detailed in individual procedure/s but may include minimum English study standards or English levels
The following actions may be selected after the student has attempted the LLN Indicator:
The student requires further LLN assistance from the school / LLN provider
The student requires assistance during the course to help them participate in training and assessment
The student requires reasonable adjustments to the training and assessment process
The student does not require any further assistance in the course at this stage.
Training and Support Plan
In instances where a student requires additional assistance to participate in the course, Strategix will develop a training and support plan to accommodate the student's individual requirements. The student cohort will determine the detail required in the Training and Support Plan.
For example, if the student is in the academy and requires assistance through Skills for Work a formal plan is developed. If a student in the workplace is identified as requiring assistance with LLN, the trainer will determine the actions and proceed with the training, reasonable adjustment or other action and continue the training (informal plan)
A training and support plan may contain the following:
Support needs
Attendance requirements
Delivery location
Qualification details
Unit selections.
Additional support options may include:
Enrolling into a foundation skills course where applicable units can be linked to the Core Skills for Work Developmental Framework
Enrolling into a foundation skills course where applicable units can be linked to the Australian Core Skills Framework
Reasonable adjustment to the training and assessment process in order to assist the student
Internal assistance
Referral to an external assistance network (no referral charge/s to the student).
If the registered provider refers the student to external support services, the registered provider must not charge for the referral.
In-Course Support and Monitoring
If sufficient skills have been demonstrated with minor deficiencies, in-course support may be provided to each student in the area to improve. Students should be monitored during the course and identify if any individual assistance may be required during the remaining training and assessment process.
Where consistent with course requirements, students with concerns about having insufficient language, literacy and/or numeracy skills to complete the course, may be provided with adjusted course materials and assessment strategies that assist them in meeting qualification requirements through other methods.
As part of providing in course support, trainers and administration team members must identify and monitor any additional problems that are not academic-related, including:
Attendance requirements
Accommodation issues
Personal situations.
Learners are afforded support via their trainers, but may also contact their counsellor, course coordinator, student liaison officer or the student support officer. Alternatively, they may contact the specific support service/s independently. These services are provided at no additional cost to the student.
| Info |
|---|
PROCEDURE TWO |
Course Requirements
In addition to foundation skills and LLN, students may be required to meet additional suitability requirements to participate in training and assessment activities for different delivery modes and course requirements.
Course Name | Delivery Method | Specific Suitability Requirements – Student must have/be: | |||
|---|---|---|---|---|---|
Certificate III in Business | Online |
| and program requirementsWorking with children’s’ check
| ||
Certificate IV in Leadership and Management | Face to face |
| |||
Diploma of Youth WorkBusiness | Online |
| |||
Diploma of CounsellingLeadership and Management | Online |
| Diploma of Community Services|||
Certificate III in Early Childhood Education and Care | Face to face |
| |||
Certificate III in Education Support | Online |
| |||
Certificate III in Education Support | Face to face |
| |||
Certificate III in Community Services | Face to face |
| |||
Certificate III in | Cleaning OperationsIndividual Support | Face to face | No additional requirements
| ||
Certificate | II IV in | Food ProcessingYouth Work | Face to face |
| Certificate III in Food Processing
|
Diploma of Early Childhood Education and Care | Face to face |
| |||
Certificate II in Food Processing | Face to face |
| |||
Certificate III in Food Processing | Face to face |
| |||
Certificate IV in Food Processing | Face to face |
| |||
Certificate II in Skills for Work and Vocational Pathways | Face to Face |
| |||
Certificate II in Health Support Services | Face to face |
| |||
Certificate II in Process Manufacturing | Face to face |
| |||
Certificate III in Process Manufacturing | Face to face |
| |||
Certificate III in Hospitality | Face to face |
| |||
Certificate II in Driving Operations | Face to face |
| |||
Certificate II in Warehousing Operations | Face to face |
| |||
Certificate II in Logistics | Face to face |
| |||
Certificate III in Driving Operations | Face to face |
| |||
Certificate III in Warehousing Operations
| |||||
Diploma of Early Childhood Education and Care | Online |
| |||
Diploma of Youth Work | Online |
| |||
Diploma of Counselling | Online |
| |||
Diploma of Community Services | Online |
| |||
Certificate III in Cleaning Operations | Face to face |
| |||
Certificate II in Food Processing | Face to face |
| |||
Certificate III in LogisticsFood Processing | Face to face |
| |||
Licence to operate a forklift truck | Face to face |
| |||
Certificate II in Food Processing | Face to face |
|
Appendix E – Learner Needs Analysis (LNA)
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Core Skills for Work Developmental Framework
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Navigate the world of work
...
· Manage career and work life
· Work with roles, rights and protocols
...
Interact with others
...
· Communicate in writing for work
· Connect and work with others
· Recognise and utilise diverse perspectives
· Reading and writing
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Get the work done
...
· Plan and organise
· Make decisions
· Identify and solve problems
· Create and innovate
· Work in a digital world
...
Numeracy
...
· Numeracy
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Other
...
· Disability
· Counselling
· Other
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ACSF Performance Indicators
...
Core Skill
...
Indicator Number
...
Description
...
Learning
...
01
...
Active awareness of self as a learner, planning and management of learning
...
02
...
Acquisition and application of practical strategies that facilitate learning
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Reading
...
03
...
Audience, purpose and meaning-making
...
04
...
Reading strategies
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Writing
...
05
...
Audience, purpose and meaning-making
...
06
...
The mechanics of writing
...
Oral Communication
...
07
...
Speaking
...
08
...
Listening
...
Numeracy
...
09
...
Identifying mathematical information and meaning in activities and texts
...
10
...
Using and applying mathematical knowledge and problem solving processes
...
11
...
Communicating and representing mathematics
...
Certificate III in Food Processing | Face to face |
|
Certificate IV in Food Processing | Face to face |
|
Certificate II in Skills for Work and Vocational Pathways | Face to Face |
|
Certificate II in Health Support Services | Face to face |
|
Certificate II in Process Manufacturing | Face to face |
|
Certificate III in Process Manufacturing | Face to face |
|
Certificate III in Hospitality | Face to face |
|
Certificate II in Driving Operations | Face to face |
|
Certificate II in Warehousing Operations | Face to face |
|
Certificate II in Logistics | Face to face |
|
Certificate III in Driving Operations | Face to face |
|
Certificate III in Warehousing Operations | Face to face |
|
Certificate III in Logistics | Face to face |
|
Licence to operate a forklift truck | Face to face |
|
Mentor individuals or small groups | Face to face |
|
| Info |
|---|
PROCEDURE THREE |
LNA Analysis of Results
LLN Quiz results
ACSF Exit Level | Reading | Numeracy |
|---|---|---|
Pre 1 | Require assistance pre-course from external provider | Require assistance pre-course from external provider |
ACSF 1 | Require assistance during course | Require assistance during course |
ACSF 2 | Require assistance during course | Require assistance during course |
ACSF 3, 4 & 5 | Does not require assistance as they are at or above the appropriate level for a certificate III or higher | Does not require assistance as they are at or above the appropriate level |
IELTS Bands
Band | Skill Level | Description |
|---|---|---|
Band 9 | Expert user | You have a full operational command of the language. Your use of English is appropriate, accurate and fluent, and you show complete understanding. |
Band 8 | Very good user | You have a fully operational command of the language with only occasional unsystematic inaccuracies and inappropriate usage. You may misunderstand some things in unfamiliar situations. You handle complex detailed argumentation well. |
Band 7 | Good user | You have an operational command of the language, though with occasional inaccuracies, inappropriate usage and misunderstandings in some situations. Generally you handle complex language well and understand detailed reasoning. |
Band 6 | Competent user | Generally you have an effective command of the language despite some inaccuracies, inappropriate usage and misunderstandings. You can use and understand fairly complex language, particularly in familiar situations. |
Band 5 | Modest user | You have a partial command of the language, and cope with overall meaning in most situations, although you are likely to make many mistakes. You should be able to handle basic communication in your own field. |
Band 4 | Limited user | Your basic competence is limited to familiar situations. You frequently show problems in understanding and expression. You are not able to use complex language. |
Band 3 | Extremely limited user | You convey and understand only general meaning in very familiar situations. There are frequent breakdowns in communication. |
Band 2 | Intermittent user | You have great difficulty understanding spoken and written English. |
Band 1 | Non-user | You have no ability to use the language except a few isolated words. |
Band 0 | Did not attempt the test | You did not answer the questions. |
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| Info |
|---|
STANDARDS AND REGULATORY REQUIREMENTS |
Authority |
| See Funding |
|---|---|---|
Regulatory Documents |
|
| Info |
|---|
STANDARDS AND REGULATORY REQUIREMENTS |
Authority |
| See Funding | |
|---|---|---|---|
Regulatory Documents |
| List
| List the Contract, audit evidence requirements, standards etc. and the applicable section or clause from each document |
Approved By | Name here | Details / Decisions: |
...
| Info |
|---|
RELATED DOCUMENTS |
Student Handbook
Enrolment Form
GTE Questionnaire
Learner Support Record
LLN – Internal
Induction Checklist