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Support Personnel Strategix team members are allocated roles and responsibilities to assist in the identification and application of learner special requirements and support needs. Team members are trained in responding to learner issues and will refer students to external professionals when not qualified or skilled to do so.
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*If a student has ingrained physical or LLN deficiencies and/or if the adjustments to either training or assessment resources or tools compromise Strategix or the subject Training Package, we shall not allow the student to participate in their course, and will direct them toward additional assistance or external programs. This may specifically apply to students undertaking High-Risk Work licencing assessments.
Student support needs include a variety of areas where students may require assistance, students Students may require assistance in the following areas:
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Support for students will be identified individually and reasonable adjustments made where the situation permits. Reasonable adjustments include:
Look for opportunities to customise a unit of competency or a course with a view to allowing more flexibility
Provide learning materials, texts and handouts in an electronic format for greater accessibility.
Modify teaching tools/tasks:
Substitute alternative tasks where existing ones pose a problem for a learner
Modify the presentation medium; for example, use visual, oral, print, demonstration and provide practice opportunities
Adapt the physical environment and equipment; for example, use audio-visual aids, specific furniture
Provide access to information and communication through assistive technologies, sign language interpreters, etc.
Make time-related changes – extend or otherwise alter timeframes for teaching and learning.
Provide learning materials, texts and handouts ahead of the class so:
Learners and support workers can become familiar with them beforehand
Arrangements can be made to have them converted to a different format if needed.
Use generic, inclusive terms when constructing learning activities; for example, use communicate, present, create instead of speak, talk, listen, look, draw and write
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Trainers and support staff will monitor the adjustments to ensure learner needs continue to be met.
Strategix has an obligation to all of its students to provide a safe and positive learning experience in an inclusive environment and will assist students to achieve their educational goals to the best of their ability.
In accordance with the Inclusive Practice Policy and Procedure, Strategix support staff, trainers and assessors must always consider the four principles of Inclusive Learning inclusive learning during the day-to-day delivery of a course.
Foundation skills are fundamental to a person’s participation in the workplace and in education and training. They are a combination of language, literacy and , numeracy (LLN) and digital skills and employability skills.
Foundation Skills | Foundation Skills in Unit of Competency |
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LLN Skills:
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Employability skills:
| Employability skills
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Strategix has implemented a variety of measures to assist students in their journey.During the enrolment process team members will ensure , including ensuring that students have:
Enrolled Are enrolled in a course at the appropriate level
Enrolled Are enrolled in a course that matches their vocational aspirations
Received Have received all information pertaining to the chosen course of study including the responsibilities of all parties involved in the training and assessment procedure.
Are assessed for potential LLN needs prior to commencing studies.
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PROCEDURE |
Learner Support Procedure
Step | Task/Document | School | Academy | Workplace | College | International | Person Responsible |
1 | Enrolment Form |
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1 | GTE Questionnaire |
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| Enrolment Officer, Trainer and Assessor |
2 | Language Literacy Numeracy Test |
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| Enrolment Officer, Trainer and Assessor |
2 | Student Questionnaire |
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| Enrolment Officer, Trainer and Assessor |
3 | Learner Needs Identification |
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| Enrolment Officer |
3 | Training and Support Plan (formal) |
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3 | Training and Support Plan (informal) |
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4 | Support process |
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4 | Milestones/ Monitoring |
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Enrolment
Students have the opportunity at enrolment to self-report their individual learner needs via the enrolment form. The enrolment form questions the student as to any required assistance needed to complete the course.
After After the enrolment form is complete, students are quizzed verbally about their suitability to complete studies in the relevant delivery mode (online, face-to-face etc). Students are asked a number of questions about the suitability including:
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International Students are required to complete the GTE questionnaire during the enrolment to assess their suitability to study in Australia and more specifically at Strategix. The GTE covers the assessment of the student’s current English Proficiency levels and determines if the student requires an English course prior to commencing the Vocational Education and Training (VET) course. Results can be found in the Strategix International - GTE Questionnaire (Responses).
Learner Needs Assessment/Analysis (LNA)
Students will participate in an LNA to identify their support requirements. Areas addressed in the LNA may include foundation skills such as:
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Students may also be required to meet specific course requirements - see Course Requirements section.
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LNA Tools
Cohort | LNA Tool | Source |
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Schools | LLN Robot or Learner Needs Assessment | Online or Induction |
Academy | LLN Robot or CSPA | Online or Induction |
Workplace | LLN Robot or CSPA | Training Materials, Online or Induction |
College | Pre-requisites* and BKSB | Online |
International | Pre-requisites* and BKSB | Online |
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For example, if the student is in the academy and requires assistance through Skills for Work, a formal plan is developed. If a student in the workplace is identified as requiring assistance with LLN, the trainer will determine the actions and proceed with the training, reasonable adjustment or other action and continue the training (informal plan).
A training and support plan may contain the following:
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Enrolling into a foundation skills course where applicable units can be linked to the Core Skills for Work Developmental Framework
Enrolling into a foundation skills course where applicable units can be linked to the Australian Core Skills Framework
Reasonable adjustment to the training and assessment process in order to assist the student
Internal assistance
Referral to an external assistance network (no referral charge/s to the student).
If If the registered provider refers the student to external support services, the registered provider must not charge for the referral.
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If sufficient skills have been demonstrated with minor deficiencies, in-course support may be provided to each student in the area to improve. Students should be monitored during the course and identify if any individual assistance may be required during the remaining training and assessment process.
Where consistent with course requirements, students with concerns about having insufficient language, literacy and/or numeracy skills to complete the course, may be provided with adjusted course materials and assessment strategies that assist them in meeting qualification requirements through other methods.
As As part of providing in course support, trainers and administration team members must identify and monitor any additional problems that are not academic-related, including:
Attendance requirements
Accommodation issues
Personal situations.
Learners are afforded provided support via their trainers, but may also contact their counsellor, course coordinator, student liaison officer or the student support officer. Alternatively, they may contact the specific support service/s independently. These services are provided at no additional cost to the student.
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Course Name | Delivery Method | Specific Suitability Requirements– Student must have/be: |
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Certificate III in Business | Online |
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Certificate IV in Leadership and Management | Face to face OR online |
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Diploma of Business | Face to face OR online |
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Diploma of Leadership and Management | Face to Face OR online |
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Certificate II in Community Services | Face to face |
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Certificate III in Early Childhood Education and Care | Face to face |
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Structured online |
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Certificate III in Education Support / Certificate III in School Based Education Support | Online and structured online |
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Face to face |
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Certificate III in Community Services | Face to face |
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Structured online |
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Certificate III in Individual Support | Face to face |
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Online and structured online |
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Certificate IV in Youth Work | Face to face |
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Online |
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Certificate IV in Disability | Online |
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Diploma of Early Childhood Education and Care | Face to face |
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Online |
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Diploma of Youth Work | Online |
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Diploma of Counselling | Online |
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Diploma of Community Services | Online |
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Face to face |
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Diploma of Nursing | Face to face |
CRICOS applicants must provide evidence prior to enrolment that they have achieved (results must be achieved in one test sitting):
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Individual Support Disability Skill Set | Online |
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Certificate II in Food Processing | Face to face |
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Certificate III in Food Processing | Face to face |
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Certificate II in Skills for Work and Vocational Pathways | Face to Face |
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Certificate II in Health Support Services | Face to face |
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Certificate III in Health Services Assistance | Face to face |
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First Aid Short Course | Face to face |
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Certificate III in Process Manufacturing | Face to face |
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Certificate III in Retail | Face to face |
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Certificate II in Hospitality | Face to face |
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Certificate III in Hospitality | Face to face |
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Structured online |
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Certificate II in Supply Chain Operations | Face to face |
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Certificate III in Supply Chain Operations | Face to face |
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Certificate III in Driving Operations | Face to face |
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Transport and Logistics Short Course | Face to face |
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Hospitality Short Course | Face to face |
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