Page Comparison

1A. Student Requests Withdrawal

Administrative Assistant, Trainer, Sales Team

1B. Strategix Initiates Withdrawal

1. Trainer to attempt contacts and record in aXcelerate. Contact Administrative Assistant to initiate withdrawal warning email

2. Administrative Assistant to send cancellation warning email.

2. Process/Review Withdrawal – Administrative Tasks

Administrative Assistant

Students are encouraged to complete the withdrawal form via Strategix’s website.

Whether the withdrawal form is used or not used, there must be detailed notes entered into aXcelerate by the dealing staff member using the file note “General – Cancellation” and the note must be sent to the appropriate administrative assistant for processing.

Disengaged Students
When Strategix intends to withdraw a student after a period of non-attendance, reasonable attempts must be made to contact the student and re-engage them in their course of study. Reasonable attempts include:

• Three Two (32) attempts over a period of using two (2) methods (see below) over at least three two (32) weeks

• Multiple methods of contact using telephone, mail, email and attempting to contact the emergency contact.

After the attempts to contact/re-engage the student, the administrative assistant will issue the student with a Cancellation of Enrolment – Warning email. The email outlines the:

• Course of enrolment

• Expected Commencement and Completion Date

• Subjects outcomes

• The reason for the withdrawal warning email

• Time frame to which the student must respond (14 calendar days).

If the student does not respond or re-engage within 14 days, the administrative assistant will proceed with Step 2 of this withdrawal process.