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Qualification completion payment cannot be paid unless the Training Account status is set to Qualification Issued.

The Training Account for this Participant has not been updated to reflect that the Qualification is complete.

Update the status of the Training Account to 'Qualification Issued';
Record the Parchment Number and issued date; and The Course / Qualification meets Completion payment criteria.

Unit start date is before the Training Account create date

Provider is reporting units with training start date before the
Training Account create date.

Any training activity that commenced before the date of the Participant’s Training Account is created is not eligible for subsidies.

Check:

• Start date in aXcelerate, and confirm we have the required commencement evidence from the attendance in the workshop/ access date for online

Action:

• If possible with evidence, update to on/after the Training Account Creation Date.

• If the evidence does not match, send to Katrina for approval (will likely still be updated to on/after the Training Account Creation Date).

Participant has already passed this Unit

This error will occur where:

1. The student has already successfully completed the same unit of competency/module regardless of whether it was claimed under a subsidised program; and/or

2. A change is reported to an existing VET activity data record (i.e. amendment to training Activity start and/or Activity end dates, Outcome identifier, etc.) that has already been paid/reported under an agreement. When VET activity data is changed, the system identifies the unit of competency/module as being claimed twice. This is known as a “false multiple”.

   • Note: We refer to these as Data Correction

To fix:

• Apply any Credit Transfers (60) wherever possible, as per the Credit Transfer Policy and Procedure

• If you cannot report the unit as a credit transfer due to insufficient evidence, the unit of competency/module can’t be cleared. We cannot put FFS codes in at a unit level in SA. In some cases this error may not ever clear until evidence is obtained.

• If believed to be a Data Correction, add a note on the spreadsheet and let the Quality team know

Unit attempts overlap, this unit start date is within a previous unit attempt start and end date range for this unit.

This error will occur where:

• We have reported a Unit of Competency where both the previous unit and the new unit start dates overlap

To fix:

• Review enrolment in aXcelerate, ensure that no dates overlap

• If a second instance of the same Unit of Competency is being reported, the Start and End Dates must be after the first instance and must be a Credit Transfer

Combination for same student:

Participant has already passed this Unit & Unit attempts overlap

This error will occur where:

• Admin have accidently put the competencies to W when the student withdrew. Admin then didn’t change these back to competent until after the cutoff for the previous year data.

To fix:

• Only option - Compliance to contact the department and explain the admin error, where the competencies were changed to W. Education.SkillsContracts@sa.gov.au

Training Account Not Found

This error will occur where:

• A training account was created (creation date shown on aXcelerate) but in the SA portal it cannot be found

To fix:

• Could be: The RTO student ID isn’t long enough (student ID on aXcelerate) needs to be 10 characters. If it’s less than 10 character then add C00 e.g. C00xxxxxxx in the training account - edit option. ID’s that were created a few years ago are likely to have less than 10 digits so just fix on the portal by adding a few 0’s to make up 10 digits