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Address - Suburb, Locality or Town and Postcode in combination (SUBURB, POSTCODE) must match the Australia Post postcode reference list. Please refer to http://auspost.com.au/postcode for the correct postcode for this address location.

This error will occur where:

• The student’s post code is either missing or an invalid combination of post code and suburb

• May not have been checked/updated after enrolment has been received

To fix:

• Use aXcelerate’s in-built address function in the Update contact profile screen to populate the post code once the suburb is entered

• Ensure both the Postal and Street Address fields are entered

• Double check post code and suburb against https://auspost.com.au/postcode

Address Location and Postcode in combination (SUBURB, POSTCODE) must match the Australia Post postcode reference list

As above, generally appears along with the above error

A Specific Funding Identifier has been entered, therefore Funding Source - National (11) should be '13' or the Specific Funding Identifier should be deleted

This error will occur where:

• The enrolment fields “Funding Source (State):” and “Funding Source (National):” do not match - If the funding source should be national (either 11 or 13), the “Funding Source (State)” field should not be entered. Basically, under either national or state funding, not both.

To fix:

• Check details and update

• Refer to the Funding Source Codes

Activity periods, for Nationally recognised training, cannot overlap where multiple instances exist for a combination of Training organisation identifier (31418), Unique student identifier (XXXXXXXXX), and Subject identifier (SUBJECT CODE)

This error will occur where:

• Multiple records of the same subject have been reported for the same student with overlapping dates

• The subject may have been pushed through from the learning portal to more than one enrolment, especially cancelled Moodle courses

To fix:

• Check the Activity Start Dates and Activity End Dates for the subjects, and ensure the dates do not overlap

• Check all enrolments

• If more than one Competency has been applied, ensure the earliest Competency date is retained and the second instance is either removed or updated to a Credit Transfer instead

e.g. For SA - Individual Support and disability skill set. Student is enrolled in both intakes. Only the IS intake should have CA’s first and the skill set should have N.R until the IS intake is completed.

Activity Start Date (XXXXXXXX) must not be more than 5 years before the Collection Period Start Date

This error will occur where:

A student has been enrolled in the same qualification/unit for more than 5 years.

Note: this information only applies to Fee For Service training, state funding rules may be different.

To fix:

1. Double check the Activity Start and End Dates fields

2. If correct, Strategix (Quality team) will need to apply for an exemption*:

   1. All other errors must first be corrected, with only this error remaining

   2. You then need to submit a request in writing (to support@ncver.edu.au) outlining the period and error you are requesting an exemption on

   3. Your request must also provide details as to why the exemption is required i.e. explanation as to why the student has taken 7 years to complete the single unit of competency

   4. This will then be sent off for review and the outcome of the review advised in writing. Note: If approved, you will be required to complete this exemption request for all subsequent submissions in which this error is triggered for this client

*Information sourced from email received from NCVER Support to Complaince on 15 Nov 2023. See information for student Ruth Taylor for more guidance.

'Time between Activity End Date (XXXXXXXX) and Activity Start Date (XXXXXXXX) must not be greater than 5 years'