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name	Support/Emergency Contacts - Student Handbook

Provider	Contact Details	Support Type
National
Emergency Services	000	Emergency - For emergency and life threatening situations
Local Police (non-urgent)	131 444	Police attendance for non-urgent matters
Poisons Information Centre	131 126	Emergency - Provides advice on the management, assessment and treatment of poisonous products.
Centrelink - Services Australia	132 850	Language, Literacy and Numeracy Supplement Payments
Lifeline	13 11 14 http://www.lifeline.org.au/	24 hour crisis support and suicide prevention and mental health support services
Salvation Army	http://www.salvationarmy.org.au	Welfare - Support in a wide range of services
Kids Help Line	1800 55 1800 https://kidshelpline.com.au	Welfare - Offers 24/7 support support to individuals under 25 years old
1800 RESPECT	1800 737 732	Welfare - Sexual assault, domestic family violence counselling service
Translation Services	131 450 https://www.tisnational.gov.au/Help-using-TIS-National-services/Contact-TIS-National	Translation and Interpreting
Reading Writing Hotline	http://www.readingwritinghotline.edu.au 1300 655 506	Reading and writing support
International Student Hotline	1300 363 079	General support
Department of Human Services	http://www.humanservices.gov.au/customer/services/centrelink/skills-for-education-and-employment	Skills for Employment
Job Active Provider	13 62 68 https://jobsearch.gov.au/serviceproviders	Employment opportunities
Adult Migrant English Program (AMEP)	https://immi.homeaffairs.gov.au/settling-in-australia/amep/about-the-program	Free service to help eligible migrants and humanitarian entrants learn English
Future Unlimited, Study in Australia	http://www.studyinaustralia.gov.au/	Planning departure, accessing support services, remaining visa compliant, working while studying, living costs & finding accommodation, health and safety.
Commonwealth Ombudsman	1300 362 072 International: +61 2 6276 0111 http://www.ombudsman.gov.au/about/overseas-student-ombudsman-landing-page	Arbitration, complaints and concerns support
Queensland
Queensland Council for Adult Literacy	(07) 3878 9944	For adult members of the community to improve their literacy and numeracy skill
Brisbane Student Hub	1800 QSTUDY https://www.studyqueensland.qld.gov.au/live-in-queensland/student-support	International student support service
New South Wales
NSW Family Services	02 9692 9999	Family and Community Services
Transport	http://www.transportnsw.info/	Public Transport
Victoria
Transport	http://www.ptv.vic.gov.au/journey	Public Transport
Western Australia
Adult Migrant English Program	1300 300 822	English language tuition
Career Centre	13 23 98 http://www.careercentre.dtwd.wa.gov.au/Pages/CareerCentre.aspx	Employment Opportunity’s
Jobs WA	https://jobs.wa.gov.au/	Employment
Library services	https://www.wa.gov.au/information-about/your-community/library-services	Study Support
Transport	https://www.wa.gov.au/information-about/your-community/transport	Public Transport
Office of Multicultural Interests	(08) 6551 8700 http://www.omi.wa.gov.au/	Community Services
Western Australian Police and Community Youth Centres	(08) 9277 4388 https://www.wapcyc.com.au	Youth Support
South Australia
Jobs SA	https://iworkfor.sa.gov.au	Employment Opportunity’s
Immigration South Australia	+61 (8) 8303 2420 http://www.migration.sa.gov.au/	Employment Opportunity’s, Information sessions
Community Support Services	https://www.sa.gov.au/topics/community-support	Community Support Services
Child and Family Welfare Association of SA	08 8305 4213 http://www.childandfamily-sa.org.au/	Child and Family Welfare
Adelaide Metro	1300 555 727 https://www.adelaidemetro.com.au/	Public Transport
ACT
Libraries	http://www.library.act.gov.au	Study Support
Community Services	http://www.communityservices.act.gov.au/ocyfs	Community Services
Belconnen Community Service	02 6207 2427 http://www.bcsact.com.au/	Housing, Disability support, Youth and Family Support, Childcare, Community Centre
Transport	http://www.transport.act.gov.au/	Public Transport

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Course Name	Delivery Mode	Specific Suitability Requirements Student must have/be:
Certificate III in Business	Online	Access to and ability to operate suitable device and internet to complete both training and assessment activities Access to Microsoft Office suite of software (provided as part of course inclusions) Appropriate knowledge to navigate software and program requirements.
Certificate III in Business	Campus	Ability to operate suitable device and internet to complete both training and assessment activities Access to Microsoft Office suite of software (provided as part of course inclusions) Appropriate knowledge to navigate software and program requirements.
Certificate IV in Leadership and Management	Workplace	Access to and ability to operate suitable device and internet to complete both training and assessment activities.
Diploma of Business	Campus/ Schools/ Online/ Workplace	Access to and ability to operate suitable device and internet to complete both training and assessment activities.
Diploma of Leadership and Management	Campus/ Online/ Workplace	Access to and ability to operate suitable device and internet to complete both training and assessment activities.
Certificate II in Community Services	Schools	Working with children check.
Certificate III in Early Childhood Education and Care	Campus/ Schools	Working with children check.
Certificate III in Early Childhood Education and Care	Structured Online/ Workplace	Working with children check Access to and ability to operate suitable device and internet to complete both training and assessment activities.
Certificate III in School Based Education Support	Online/ Structured Online	Access to and ability to operate suitable device and internet to complete both training and assessment activities Working with children check Federal police nationally coordinated criminal history check (where applicable) Over 17 years old and not attending secondary school.
Certificate III in School Based Education Support	Campus	Working with children check Federal police nationally coordinated criminal history check (where applicable) Over 17 years old and not attending secondary school.
Certificate III in Community Services	Campus	Working with children checkFederal police check.nationally coordinated criminal history check
	Structured Online	Working with children checkFederal police nationally coordinated criminal history check Access to and ability to operate suitable device and internet to complete both training and assessment activities.
	Schools	Working with children checkFederal police nationally coordinated criminal history check Student must have completed the Certificate II in Community Services for required credit transfers
Certificate III in Individual Support	Campus	Federal police check.nationally coordinated criminal history check
Certificate III in Individual Support	Online/ Structured Online/ Workplace	Federal police nationally coordinated criminal history check Access to and ability to operate suitable device and internet to complete both training and assessment activities.
Certificate IV in Youth Work	Campus	Working with children check.
Certificate IV in Youth Work	Online/ Blended	Working with children check Access to and ability to operate suitable device and internet to complete both training and assessment activities.
Certificate IV in Disability	Workplace Online	Working with children check Access to and ability to operate suitable device and internet to complete both training and assessment activities Must have previously completed the Certificate III in Individual Support (Disability) (CHC33015 or CHC33021), or the Certificate III in Disability (CHC30408) PLUS the Entry to Certificate IV in Disability Support Skill Set (CHCSS00125).
Diploma of Early Childhood Education and Care	Campus	Working with children check. Must have previously completed the Certificate III in Early Childhood Education and Care (CHC30113 or CHC30121).
Diploma of Early Childhood Education and Care	Online	Access to and ability to operate suitable device and internet to complete both training and assessment activities Appropriate knowledge to navigate software and program requirements Working with children check Must have previously completed the Certificate III in Early Childhood Education and Care (CHC30113 or CHC30121).
Diploma of Youth Work	Online	Access to and ability to operate suitable device and internet to complete both training and assessment activities Appropriate knowledge to navigate software and program requirements Working with children check.
Diploma of Counselling	Online	Access to and ability to operate suitable device and internet to complete both training and assessment activities Appropriate knowledge to navigate software and program requirements.
Diploma of Community Services	Online	Access to and ability to operate suitable device and internet to complete both training and assessment activities Appropriate knowledge to navigate software and program requirements Working with children check Federal police nationally coordinated criminal history check (where applicable).
Diploma of Community Services	Campus	Working with children check Federal police nationally coordinated criminal history check (where applicable).
Individual Support Disability Skill Set	Online	Federal police nationally coordinated criminal history check Access to and ability to operate suitable device and internet to complete both training and assessment activities.
Individual Support Disability Skill Set	Campus	Federal police check.nationally coordinated criminal history check
Certificate II in Food Processing	Schools/ Workplace	No additional requirements.
Certificate III in Food Processing	Campus/ Workplace	Over 18 to apply for a forklift licence.
Certificate II in Skills for Work and Vocational Pathways	Campus/ Workplace	No additional requirements.
Certificate II in Health Support Services	Schools	No additional requirements.
Certificate III in Health Services Assistance	Campus/ Schools	No additional requirements.
Diploma of Nursing	Campus	Be 18 years old or older Have successfully completed an LLN (Language, Literacy and Numeracy) test at or above exit level 3 of the ACSF National Police Clearance Relevant Working with Children Check NDIS check Immunisation record, including Hep B, Diphtheria, Tetanus, Polio, Meningococcal, Varicella (Chicken Pox), MMR (measles, mumps, rubella), Pertussis (whooping cough), seasonal influenza, COVID-19 Access to and ability to operate suitable device and internet to complete both training and assessment activities Appropriate knowledge to navigate software and program requirements CRICOS applicants must provide evidence prior to enrolment that they have achieved (results must be achieved in one test sitting): A minimum band score of 7 in academic IELTS (with no individual band score less than 7.0) OR 65 in PTE academic (with no communicative score less than 65 in each skill i.e. listening, reading, writing and speaking) OR 237 in TOEFL.
First Aid Short Course	Campus	No additional requirements.
Certificate III in Process Manufacturing	Campus/ Workplace	No additional requirements.
Certificate III in Retail	Campus	No additional requirements.
Certificate II in Hospitality	Schools	No additional requirements.
Certificate III in Hospitality	Campus	No additional requirements.
Certificate III in Hospitality	Structured Online	Access to and ability to operate suitable device and internet to complete both training and assessment activities.
Certificate II in Supply Chain Operations	Schools	No additional requirements.
Certificate III in Supply Chain Operations	Campus/ Schools/ Workplace	No additional requirements.
Certificate III in Driving Operations	Campus/ Workplace	An open drivers licence (for 1 year under Certificate 3 Guarantee funding) Able to meet the weight requirements of vehicles.
Transport and Logistics Short Course	Campus/ Workplace	Over 18 to apply for a forklift licence (where applicable).
Hospitality Short Course	Campus	No additional requirements.
TAE Short Courses & Skill Sets	Workplace	Access to learners and a simulated or actual training environment Access to and ability to operate suitable device and internet to complete both training and assessment activities.

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Version	Old Version 59	New Version Current
Changes made by	Josephine Gunther	Claudia Dowling
Saved on	12 Jun 2024	27 Nov 2024

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