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TABLE OF CONTENTS

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Welcome to Strategix

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• Student (trainee)

• Employer

• Strategix

• Government Departments (State and federal)

• Australian Apprenticeship Support Network (AASN) – Traineeship only.

The student, employer and RTO must work co-operatively. A list of responsibilities can be found below. In addition to these responsibilities, any other expectations of the student, employer and RTO agreed to by the parties in the service agreement, and enrolment documentation will be detailed at the required point in the engagement process.

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• Undertaking all training and assessment contained in this the Training Plan

• Working with the RTO and employer to achieve competence in required skills

• Abide by the student code of conduct – Student Handbook.

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• Providing on-the-job skill development by providing workplace tasks that relate to the subjects within the qualification

• Working with the RTO and student/trainee to support the achievement of competence in required skills

• Provide the necessary resources, facilities and equipment to meet the training package requirements (RFC), where the employer is unable to provide these, Strategix will work with the employer to make alternative arrangements

• Complete all required documentation in a timely manner.

Strategix’s responsibilities include, but are not limited to:

• Providing training and assessment in accordance with this the Training Plan

• Ensuring that the employer and apprentice/trainee are updated on progress against the training planTraining Plan

• Notifying the employer, apprentice/trainee and the state training authority regarding any issues that may affect the successful completion of the Training Contract

• Explaining and offering Recognition recognition of Prior Learning prior learning (RPL) and credit transfer to the apprentice/trainee and their employer

• Ensuring that in developing the training plan Training Plan, the workplace requirements are taken into consideration and the employer and apprentice/trainee understand the relationship between work tasks to be performed and the subjects to be achieved

• Identifying in the training plan Training Plan any subjects that are required in the achievement of the qualification that cannot be achieved in the workplace due to the work of the organisation and how these will be delivered and assessed by the RTO

• Identifying in the training plan Training Plan any subjects that are required to be delivered fully in the workplace, who will deliver the training and how these are to be monitored and assessed

• Providing the employer and apprentice/trainee with details of how they access the RTO’s training and assessment dispute mechanism.

During the training and assessment process, a number of Government Departments and Agencies have a responsibility to:

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An Australian Apprenticeship Support Network (AASN) provides free Australian Apprenticeships Apprenticeship support services to apprentices and employers. They will take care of the following:

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Strategix is committed to providing the best possible product and service to our clients and students. Each client/student will be provided with an opportunity to make comments and recommendations on their experience at Strategix with us during and after they have engaged our services. Assessment books Assessments may contain a student feedback form, via which students can provide feedback after completing the course. On occasion, we will send out student surveys.

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To help Strategix create a safe and secure environment, students are requested to follow all emergency, safety and security procedures and instructions relating to the training site at all times. Clients are required to provide Strategix team members with the necessary training and inductions required for the individual delivery sites. Where a site requires specific safety considerations, the client is required to inform Strategix as soon as practicable before training and assessment begincommence.

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Client Engagement

In the initial stages of the relationship, Strategix will provide the client you with all of the relevant information required to make an informed decision on engaging our services through this handbook, . This information is available in this Handbook, on the Strategix website and relevant in marketing material as available.

Marketing and Advertising

Strategix will promote and market our training programs and services with integrity, accuracy and professionalism. No false, misleading, vague or ambiguous statements will be made. Client and student permission is gained in writing prior to the use of any material, footage or recordings made by Strategix during the training course. No reference to other providers will be made. All marketing materials will reference our RTO Provider number Number and CRICOS Number.

Strategix does not guarantee that:

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Strategix does not sell information for any purpose, including marketing purposes. Strategix may use the information for internal marketing analysis and marketing. If you do not wish to receive marketing materials, you can contact Strategix and request to opt-out of our marketing or you can unsubscribe from our marketing emails when/if you receive them. Refer to Strategix Privacy Policy for more information on marketing. Please inform Strategix if you are listed on the official Do Not Call Register.

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Once a decision has been made to engage Strategix, the client will be required to complete a number of documents to ensure the program and expectations are outlined prior to enrolling students. These may include:

• Service Agreement

• Employer Resources Assessment

• Resources and Facilities Checklist

• Subject Selection Form.

Service Agreement

The service agreement serves as is a record of the negotiated details of the business agreement between Strategix and the clientyourself. The document must be signed by approved parties on behalf of both organisations and will contain the client your details, training frequency, pricing and funding optionoptions being accessed.

Employer Resource Assessment (ERA)

An employer resource assessment must be performed on the delivery site for each qualification and of being delivered as a traineeship or apprenticeship. The assessment ensures that there is sufficient equipment, facilities, range of work and supervision available for trainees.

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The resources and facilities checklist ensures the client's site has that you have the necessary facilities and equipment available to for the student to participate in training , and practice , and be assessed on the performance and knowledge requirements of a subject. Each qualification and delivery site will require its individual own RFC to be completed.

Subject Selection Form

Strategix maintains a suite range of courses that are flexible and designed to meet the needs of their its clients and students. Subject selections have been made in consultation with Industry Representatives, Training Professionals and Employersindustry representatives, training professionals and employers. In some instances, subjects may not be suitable for the client or student, in these instances, Strategix has the capacity to address those needs through the inclusion or importing of additional subjects into the course (additional costs may apply for the development of additional materials).

Each course will require an individual subject selection sheet to be completed. Subjects may be changed during the course with approval from the compliance Compliance team.

Course Fees

Course fees and student contribution amounts are advised prior to the commencement of any course of study at Strategix. Payment amounts, methods and details can be found in the information sheets attached to the enrolment documentation, service agreement the Service Agreement and on the Strategix website.

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If the issue cannot be resolved informally, a more formal Grievance Procedure can be undertaken. Please refer to Strategix’s Student Complaints and , Appeals Policy and procedure Consumer Protection Information for further details.

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Privacy and Confidentiality

Strategix has developed this its policy in line with the Privacy Act 1988 including the 13 Australian Privacy Principles (APPs) to ensure that:

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• School – if students are in secondary school undertaking VET, including a school-based apprenticeship or traineeship

• Employer – if enrolled in training paid by an employer

• Commonwealth and State or Territory government departments and authorised agencies

• NCVER

• The Student Identifiers Registrar

• Organisations conducting student surveys and researchers.

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All participants have the right to access their personal records. We have a responsibility to record and report student details , to the Department of Education and Training (DET), to Commonwealth and State or Territory government departments and authorised agencies where students attend government-funded courses and/or accredited courses. This reporting is used for proof of attendance and complies with national standards. Other than for reporting purposes, students’ personal information will not be passed on to any third party without written consent. It is a student’s right not to provide full personal details, on the understanding that they may not be entitled to the full services provided with our accredited training.

Strategix will not disclose information for any other purpose, other than the primary purpose, unless Strategix reasonably believes that the use or disclosure is necessary to lessen or prevent a serious and imminent threat to an individual’s life, health or safety or a serious threat to public health or safety.

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These organisations may access students' information free of charge and be distributed without any further permission from the student. Where the student is no longer engaged with the service or , department or Employer; employer, permission must be sort from the student.

Data Breach

A data breach is an the unauthorised access or disclosure of personal information, or loss of personal information. In the unlikely event of an occurrence a data breach, Strategix has a data breach response plan to ensure fast and effective action is taken to reduce the impact and limit any negative consequences. If the data breach is likely to result in serious harm to one or more individuals, Strategix will inform all relevant parties and individuals involved.

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This section details information about the disclosure of and access to academic records and student files collected by Strategix Training Group in relation to past, present and prospective students. It is to ensure the security of student information is maintained in accordance with the Strategix Privacy Policy.

It addresses 2 two areas:

• Providing students access to their:

  • Training records (Certificates and Statements of Attainment)

  • Assessment.

• Providing information to Third Partiesthird parties, including:

  • Department of Education

  • Government departments (Centrelink, Job Active Providers, Police)

  • Employers and recruitment agencies

  • Parents/Guardians/Spouses.

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The nature of requests for information are is limited to:

• Attendance details

• Academic progress e.g. Assessment assessment results

• Personal details e.g. address, telephone numbers, USI

• Student support needs

• Visa information and compliance

• Enrolment status

• Reprint of Certificatescertificates/Statements statements of Attainmentattainment

• Completed assessment materials and student file/s.

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• Information will not be released without prior consent from the student except in extraordinary circumstances

• Privacy laws give the student the right to consent to disclosure without parental consent and information will not be released without prior consent from the student except in extraordinary circumstances.

Where a student has an Intellectual Disability intellectual disability and is unable to judge the consequences of disclosure the guardian or parental consent will be obtained prior to information release.

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Student records may be in multiple formats including electronic documents, hard copy files, e-mails, spreadsheets, legal contracts and agreements. Student records pertaining to academic, financial and administrative requirements are recorded and stored securely on a web-based Student Management System and internal server, which is backed up daily.

Senior Management, in consultation with administration staff, is responsible for ensuring that the entry of all student records is accurate. This includes student enrolment forms, fees paid, refunds made and assessment results. An internal audit of all operational procedures including student records is undertaken annually.

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Students may access their:

• Academic records for up to 30 years after the completion of their course of study

• Student files for up to 6 months after the completion of their course of study.

Academic records retained include:

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• Marketing material

• Website

• Contractual documentation

• Student Handbook

• Policies and Procedures (available on website)Information Sheets

• Enrolment Form (information sheets included in the form and the links provided)

• Enrolment Success email (notification upon completion of enrolment form)

• Tentative enrolment email

• Confirmation of enrolment email

• Induction Day.

Enrolment

A representative from Strategix can personally assist with enrolments. Students will be given information about training and asked to complete a number of forms. These forms provide Strategix with the necessary details to determine:

• Suitability for the course of study

• Eligibility for funding

• Credit Transfer transfer or Recognition recognition of Prior Learning prior learning that may be awarded

• Required learner support services.

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When students submit their enrolment, they will receive a notification that enrolment has been received and is being processed. Once they have provided Strategix with any required documentation (relevant to state funding requirements and/or USI creation/verification) and have been successfully enrolled, you will receive a Confirmation of Enrolment.

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A USI number links to an online account that contains all of a student’s training records completed from 1^st January , 2015 onwards. The USI must be provided to and verified by Strategix before a student can access government funding, report a competent outcome, or be issued with, or receive, a statement of attainment or qualification.

If a student already has a USI, this must be provided to Strategix during enrolment, alternatively, upon completing the enrolment form, consent is requested for Strategix to apply for a USI on the students’ student’s behalf. If a USI is created by Strategix on , the students behalf student will be notified of this via email or SMS.

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• Australian Driver’s Licence

• Medicare card

• Australian Passport

• Australian Visa (with non-Australian passportPassport)

• Australian birth certificate

• Certificate of Registration by Descent

• Citizenship Certificate

• ImmiCard.

The personal details on the Enrolment Form must match the Identificationidentification. When creating the USI, it will be created as per the information displayed on the Identificationidentification. If the details on the enrolment form and USI do not match, Strategix will be unable to verify the USI. Strategix is not able to Issue issue a qualification or certificate without a USI being verified first.

The following details are used to create an a USI:

• First Name name and Family Namefamily name

• Date of Birthbirth

• Country of Birthbirth

• Town/City of Birthbirth

• Gender

• Mobile Number number and/or email address.

Develop Training Plan

A training plan Training Plan is a formal document that outlines how, when and where training and assessment will occur. It can be used as a guide to monitor students’ progress towards achievement of the qualification. Once developed, the training plan Training Plan is signed off by the trainer/assessor, the supervisor/employer (if applicable) , and the student.

Training plans Plans are reviewed on a regular basis throughout the course of study to ensure the effectiveness and validity of the subject selection and monitor the progress of the qualification. The reviews are generally completed every 2 3 to 4 6 months depending on the funding source, contract requirements, client requirements and student progress.

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We love to see our students succeed, that is why we give all students the best support we possibly can. Students will participate in a range of Learner Needs Analysis learner needs analysis activities during the enrolment and induction process. These may include Language. Literacy language, literacy and numeracy testing, enrolment questions, and observations by enrolment and training of staff.

Where you have identified we identify a student who may require additional support during the course, there may be additional units and class time needed to successfully achieve their qualification.

Learner Support Services

Strategix Trainers trainers provide students with real-time assistance for any learner support needs. Students are required to disclose all needs that may impact their learning and participation prior to the commencement of training. Our staff are always happy to help you whenever possible. If students are facing problems of any kind, please do not hesitate to contact a Strategix team member.

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• An effective training-learning relationship and rapport between workplace trainer/assessors and students

• Teamwork, communication, feedback and cooperation between all involved

• Openness, honesty, trust, respect and supportiveness

• Sufficient time ( to practice and understand the content of the course)

• Quality training and assessment materials

• Appropriate facilities, equipment and resources

• Flexibility in training and assessment methods to meet your needs

• Ensuring all trainers have the requisite training and technical skills, experience and attitudes

• Consultation with industry regularly to ensure that:

  • Our training and assessment continue to meet industry needs and standards

  • Materials and strategies are aligned with the industry through consultation with companies, industry associations and government

  • Our trainers’ experience is current through participation in industry release programs.

The Client You must provide Strategix personnel team members with access to students and equipment to carry out the training. This includes time off work for classroom sessions and access to students to conduct sign-ups, training and complete the required documentation. This is in accordance with ASQA SNRs and NVR standards.

Using the schedule provided in the training planTraining Plan, training and assessment will be provided on a continuing basis. The methods used will depend on the student and employer's particular circumstances and preferences. Your trainer/assessor will conduct sessions at appropriate times throughout the course.

Students will be given a Training Record Book Students will have access to their course records, which will serve as a Record Book of their achievements and competencies, at the commencement of the course, which is a record of the student’s competencies and achievements. Students should always keep the book in a safe place, and bring it to any sessions with the trainer/assessor. It will be returned to Strategix once students have completed the qualification.

Students may be afforded additional time to practice skills and develop knowledge based on their individual learner characteristics.

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• Ability to perform relevant tasks in a variety of workplace situations , or accurately simulated workplace situations

• Understanding of what they are doing , and why , when performing tasks

• Ability to integrate performance with understanding, to show they are able to adapt to different contexts and environments.

Assessments will be completed by all studentsAll students will complete assessments. Assessments will contain both theory and practical activities. It is expected that students successfully complete 100% of assessment activities to achieve competence in the chosen qualification.

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How students will be assessed and what the assessor will be looking for will be made clear at the beginning of each subject. Assessment due dates are communicated by the trainer/facilitator where required. Students must ensure they keep copies of all assessment tasks; they may be required to resubmit at a future date.In order to trainer/facilitator where required.

To gain competence in a subject, all subject requirements must be met and all evidence must be submitted. This must be completed correctly and assessed by an assessor and marked as competent before the subject can be recorded as competent in the student profile and contribute toward the qualification.

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• Questioning – short answer and essay based

• Observation

• Portfolios

• Workplace Projectsprojects

• Case Studiesstudies

• Third Party Testimonials-party testimonials

• Vocational Placement Record Bookplacement tasks.

Assessment Validation

Strategix employs a system of validation to ensure students are being appropriately assessed, ensuring:

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If the course has a mandatory Vocational Placement vocational placement component, students are required to undertake specific activities as part of their training course.

Vocational Placement placement requirements may be attached to individual subjects or a qualification. Employed students may complete the Vocational Placement vocational placement assessment activities within their workplace as part of their usual tasks and roles.

For further information about Vocational Placement vocational placement, refer to the Vocational Placement Student Guide. For information regarding the rights of a Vocational Placement student, access the Fair Work website.

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Some courses require students to perform a Working with Children Check (Blue Card in Qld) or a National Police Check in order to complete the Workplace Application (Vocational Placement) vocational placement component of the course requirements.

Extensions

Extensions may be granted at the discretion of the trainer/facilitator ( on a case-by-case basis). Requests for extensions are to be submitted in writing via email , to the trainer/facilitator at least 48 hours prior to the assessment due date. If an assessment is not submitted by the due date, and no extension has been granted, a ‘Competency Not Achieved’ (CNA) result will be awarded for the assessment.

Students may be afforded additional time to complete assessments where they have not had sufficient time to adequately practice tasks as required.

Re-assessmentsAssessments

Student course fees include an initial assessment plus one resubmission of assessment tasks. If a student is still assessed as “not yet competent” for a particular subject/s, then subsequent re-sits or resubmissions of assessments may incur a fee. The cost must be paid prior to the re-assessment being undertaken.

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Any student found to be engaging in Academic Misconduct academic misconduct will be the subject of disciplinary action which may include removal from the course. Academic misconduct includes but is not limited to cheating, plagiarism, collusion , and any other conduct by which a student:

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For students to be successful and complete the course/qualification they must:

• Attend all required days

• Completed Complete all assessments

• Successfully completed complete vocational placement hours and tasks/projects (if applicable)

• Meet the requirements of the training package and be assessed as competent for each subject included in the course or qualification.

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Issuance

Qualifications and Statements statements of Attainments attainment are sent to students via email as a Digital Certificate attachment, printed digital certificate attachment. Printed copies are issued when requested.

Security Statement

In order to To preserve authenticity and protect from fraudulent copies, Qualifications qualifications and Statement statements of Attainments attainment issued by Strategix contain multiple security features. Strategix complies with the Standards for Registered Training Organisations and the Australian Qualifications Framework (AQF).

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• Students receive the certification documentation to which they are entitled

• AQF qualifications are correctly identified in certification documentation

• AQF qualifications are protected against fraudulent issuance

• A clear distinction can be made between AQF and Non-AQF qualifications

• Certification documentation is used consistently

• Students are confident that the qualifications they have been awarded are part of Australia’s national qualifications framework.

Each Certificate certificate contains:

• A unique certificate number, this : This can be used to verify the authenticity of the Qualification or Statement of Attainment. Verification can be done by contacting Strategix by phone or for those issued electronically, this can be done via Strategix’s website https://strategix.edu.au/validate/.

• A Watermarkwatermark

• Signature

• Security Seal (Diplomas).

All Qualifications/SOA’s SOAs go through quality, validity and accuracy checks to ensure:

• The Correct Certificate Type correct certificate type has been issued

• The Correct Certificate Template correct certificate template has been used

• The date and content are correct

• The Certificate certificate is being issued to the correct student.

Costs

Costs involved in the Issuanceissuance/Rere-Issuances issuance of a Qualificationqualification/SOAstatement of attainment:

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In some instances, a student’s circumstances can change and this affects their ability to successfully complete the course/qualification they are undertaking with Strategix.

A student may should advise Strategix in writing if they are unable to successfully complete a course/qualification, stating the date they wish to withdraw and providing Strategix with feedback as to why they are withdrawing.

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Strategix reserves the right to withdraw a student’s enrolment in the event that a student does not adhere to the assessment submission deadlines provided to the student as part of their training and assessment schedules. Strategix will provide a student with sufficient written warnings regarding their assessment submissions and a student’s failure to respond to , and act on , these written assessment submission warnings will trigger Strategix to cancel and/or withdraw a student’s enrolment.

Strategix reserves the right to withdraw a student when a student becomes disengaged. Strategix attempts to contact disengaged students multiple times in various ways prior to cancelling their enrolment. The ways used to attempt contact are by phone, email, text, a letter and through the emergency contact etcdetails provided.

In the event that a student’s enrolment is withdrawn, cancelled or discontinued with Strategix for whatever reason, Strategix will document the reasons and also advise the student and relevant regulating and funding bodies as per their requirements.

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Strategix will meet all legislative requirements of State and Federal Governmentgovernments. Workplace Health health and Safety and Workplace Relations safety and workplace industrial relations standards will be met at all times.

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In the first instance, students should address all correspondence to their allocated Trainer/Facilitator. In the event that your enquiry or request is unable to be addressed to the above-mentioned, you may also use the following contact details:

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*Claim forms are the responsibility of the employer and are only applicable to New Entrant Students enrolled into a traineeship within the first 3 months of fulltime full-time or 12 months of Part part-time employment.

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