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OVERVIEW

Table of Contents

Status

CURRENT DRAFT

Classification*

INTERNAL

Department

STAFF

Review

Notes

*See Information classification policy

PROCEDURE

  1. Download the myGov ID app (download only from the Apple app store or Google Play)

  2. Open the myGovID app on your smart device and follow the prompts to enter your personal details. - You need to enter your full name, date of birth and a personal email address. (Your full name entered in your myGov ID must match the full legal name which appears on your identity documents i.e. passport and drivers license etc.)

  3. Prove your identity. - To establish a Standard identity strength, follow the prompts to select and verify at least two of the following Australian identity documents (your name must match on both):

  • driver’s licence or learner’s permit

  • passport (not more than three years expired)

  • birth certificate

  • visa (using your foreign passport)

  • citizenship certificate

  • ImmiCard

  • Medicare card.

A Standard myGovID allows access to most participating government online services.

If you need to establish a Strong identity strength, verify the following Australian identity documents (your name must match on all):

  • passport (not more than three years expired), and

  • one of the following - birth certificate, citizenship certificate, driver’s licence (including learner’s permit) or Medicare card.

For a Strong identity strength you also need to verify your photo. – You need to complete a face verification check. This is a one-off scan that checks that you’re a real person, the right person and verifying in real-time. It’s like a selfie which is compared to the photograph on your passport.

A Strong myGovID allows access to all participating government online services.

PLEASE NOTE:

When verifying your identity

  • If you’re having trouble, you can find support on the myGov ID website to help you verify your identity.

  • You’ll have the option to verify your Medicare card once you verify one of the other identity documents in your app.

  • If your name doesn’t match across your identity documents, you may be able to verify this using a change of name certificate (Tasmania, South Australia, Northern Territory and the Australian Capital Territory only) or marriage certificate.

4. To be set up as a user under the Strategix MyGovID account, send a screenshot of your "My Identity" page in your myGov ID to Jeremy Rota. He will set you up in the system, and you will receive an invite email with a code and a link to activate it.

5. Copy the code from the invite email, then click the link in the invite email.

6. Enter the pin into the app on your phone. Then paste or type the code from the email where requested.

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