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myGov ID Procedure

myGov ID Procedure

Owned by Rebecca Smibert, created
Last updated: 04 Nov 2022
2 min read

OVERVIEW

Table of Contents

Table of Contents

Status

status:CURRENT status:DRAFT

Classification*

status:INTERNAL

Department

status:STAFF

Review

Dec 1, 2024

Notes

 

*See Information classification policy

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PROCEDURE

 

Set up a myGov Id Procedure

 

  • Download the myGov ID app (download only from the Apple app store or Google Play)

  • Open the myGovID app on your smart device and follow the prompts to enter your personal details. You need to enter your full name, date of birth and personal email address. Your full name entered in your myGov ID must match the full legal name which appears on your identity documents i.e. passport and drivers license etc.

  • Prove your identity by uploading copies of your relevant documents. Refer to the following table for what documents you will need:

Strength

Access

Document Requirements

Strength

Access

Document Requirements

Standard

A Standard myGovID allows access to most participating government online services.

To establish a Standard identity strength, follow the prompts to select and verify at least two of the following Australian identity documents (your name must match on both):

  • Driver’s licence or learner’s permit

  • Passport (not more than three years expired)

  • Birth certificate

  • Visa (using your foreign passport)

  • Citizenship certificate

  • ImmiCard

  • Medicare card.

Strong

A Strong myGovID allows access to all participating government online services.

If you need to establish a Strong identity strength, you will need to provide and verify the following Australian identity documents (your name must match on all):

  • Passport (not more than three years expired), and

  • One of the following - birth certificate, citizenship certificate, driver’s licence (including learner’s permit) or Medicare card.

For a Strong identity strength you also need to verify your photo. You need to complete a face verification check. This is a one-off scan that checks that you’re a real person, the right person and verifying in real-time. It’s like a selfie which is compared to the photograph on your passport.

  • To be set up as a user under the Strategix MyGovID account, send an email with a screenshot of your "My Identity" page in your myGov ID to Jeremy Rota. He will set you up in the system as an authorised user, and you will receive an invite email with the subject ‘RAM - authorisation request’.

  • Follow the 3-step instructions in the email, and use the code and link provided to accept your authorisation. (If you receive any errors when using the code, refer to the information under the heading: ‘Authorisation code has expired or is not working’ on the following webpage: https://info.authorisationmanager.gov.au/help-error-codes-and-messages#authorisation-code-has-expired-or-is-not-working )

  • Once you have successfully accepted your authorisation, you will be able to log in to government online portals using your MyGov ID.

 

PLEASE NOTE:

When verifying your identity:

  • If you’re having trouble, you can find support on the myGov ID website to help you verify your identity

  • You’ll have the option to verify your Medicare card once you verify one of the other identity documents in your app

  • If your name doesn’t match across your identity documents, you may be able to verify this using a change of name certificate (Tasmania, South Australia, Northern Territory and the Australian Capital Territory only) or marriage certificate.

 

STANDARDS AND REGULATORY REQUIREMENTS

Authority

 

 

Regulatory Documents

 

 

Approved By

 

 

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