...
Excerpt in: Student Handbook, Fees and Charges Information
| Excerpt | ||
|---|---|---|
| ||
Course fees and student contribution amounts are advised prior to the commencement of any course at Strategix. Payment amounts, methods and details can be found in the Fact Sheets attached to the your enrolment documentation and or on the Strategix website. |
Tuition Protection Service
...
Fees and Charges Information Sheet
| Excerpt | ||
|---|---|---|
| ||
The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students and eligible domestic students accessing a VET Student Loan (VSL), FEE-HELP or HECS-HELP (HELP) loan, whose education providers are unable to fully deliver their course of study. The TPS ensures that these students are able to either:
More information and assistance with the TPS can be found on their website https://www.dese.gov.au/tps. |
| Info |
|---|
POLICY |
Policy
Students are informed during the engagement and enrolment process (up front) of all information, amounts and matters relating to the fees and charges for their Course of Study (CoS), including:
Fees that must be paid to Strategix
Payment terms and conditions
A learner’s rights as a consumer - Consumer Rights
Refund terms and conditions/policy - Fee Refund Policy and Procedure
The information above is provided one or multiple if the following methods:
...
Fact Sheet/s
...
Service Agreement
...
Quote for Service form
...
Tentative Enrolment email
...
Student Handbook
...
Course Schedules
...
Payment Contract (Payment Plan)
...
Payment Plan Agreement
...
Letter of Offer and Acceptance Agreement
...
Refund Policy and Procedure
...
Confirmation of Enrolment (COE)
...
Website
...
Academy Funded Students
...
x
...
x
...
x
...
x
...
x
...
x
...
x
...
Academy Fee for Service Students
...
x
...
x
...
x
...
x
...
x
...
x
...
x
...
x
...
College Students
...
x
...
x
...
x
...
x
...
x
...
| ||
Payment DefaultWhere a student fails to pay any outstanding fees, Strategix reserves the right to cancel their enrolment and continue to seek payment for any outstanding debt. Reasonable opportunities will be afforded to students to pay outstanding fees. Issuing of QualificationsStrategix can and will withhold the issuance of a qualification until all fees are paid, this also includes any actions by students required to access and claim funding to pay for the students course of study. Re-EnrolmentRe-enrolments may incur a fee:
Deferring StudyWhere a student is on a payment plan and they defer their studies, the payments are also deferred until the date the student returns (the end date of the deferral). If payment is not received prior to commencement of further units of study, the student may be excluded from the course and have their studies deferred. Extending StudyWhen a student requires an extension after the Academic Penalty Date (VET Student Loans) or expected completion date (all other students), the student will be required to pay an additional fee to cover the additional time and training/ assessment which must occur because of the course extension. Students are advised of the extension fee during the application process and prior to the extension being approved. |
Tuition Protection Service
Excerpt in: Student Handbook, Fees and Charges Information
| Excerpt | ||
|---|---|---|
| ||
The Tuition Protection Service (TPS) is an initiative of the Australian Government to help international students and eligible domestic students accessing a VET Student Loan (VSL), FEE-HELP or HECS-HELP (HELP) loan, whose education providers are unable to fully deliver their course of study. The TPS ensures that these students are able to either:
More information and assistance with the TPS can be found on their website https://www.dese.gov.au/tps. |
...
| Info |
|---|
POLICY |
Fees and Charges Policy
Students are informed during the engagement and enrolment process (upfront) of all information, amounts and matters relating to the fees and charges for their Course of Study (CoS), including:
Fees that must be paid to Strategix
Payment terms and conditions
A learner’s rights as a consumer - Consumer Rights
Refund terms and conditions/policy - Fee Refund Policy and Procedure.
The information above is provided by one or more of the following methods:
Fact Sheet | Service Agreement | Quote for Service form | Tentative Enrolment email | Student Handbook | Course Schedules | Payment Contract (Payment Plan) | Payment Plan Agreement | Letter of Offer and Acceptance Agreement | Refund Policy and Procedure | Confirmation of Enrolment (COE) | Website | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Academy Funded Students | x | x | x | x | x | x | x |
Academy Fee for Service Students | x | x | x | x | x | x | x | x |
...
College Students | x | x | x | x | x | |||||||
International Students | x | x | x | x | x | x | x | |||||
Traineeships | x | x | x | x | x | x | x |
Fee Collection Threshold Conditions ($1500)
| Excerpt | ||
|---|---|---|
| ||
Students will not be charged more than $1500* prior to the commencement of their course unless they are covered by either the Tuition Protection Service (TPS) or the interim tuition assurance arrangements. The following students are covered by the TPS arrangements and must pay invoices as issued:
Fee collection thresholds apply to all other students, including:
*Where a course fee is over the threshold of $1500, students may still choose to pay the full amount upfront. The $1500 threshold does not apply to employers paying fees on behalf of the student. |
Payment Default
Where a student fails to pay any outstanding fees, Strategix reserves the right to cancel their enrolment and continue to seek payment for any outstanding debt. Reasonable opportunities will be afforded to students to pay outstanding fees.
Where Strategix must engage the services of external parties (eg, solicitors, debt collection agencies) to recover unpaid invoices (after a final written notice has been given), all fees and charges relating to these services will be payable by the client (in addition to the original amounts invoiced). If such cases arise, the client agrees to the legal jurisdiction of Queensland.
Issuance of Qualifications
Strategix can and will withhold the issuance of a qualification until all fees are paid, this also includes any actions by students required to access and claim funding to pay for the students student's CoS.
Re-enrolment
Re-enrolments may incur a fee as per the following examples:
Domestic Students: When a student re-enrols into the same qualification (where the Subject selection and course code remains the same) and where the re-enrolment falls within 12 months of the original enrolment commencement date they will not be charged a second enrolment fee. A re-enrolment into a course where the training package release has been updated and the subject selection has changed or where the course code has changed or the reenrolment re-enrolment is outside of 12 months from the original commencement date, this is considered a different course and an enrolment fee applies.
International Students: When an international student re-enrols into any CoS they will be charged the fees due for each enrolment.
Deferments of Studies
Where a student is on a payment plan and they defer defers their studies, the payments are also deferred until the date the student returns (the end date of the deferral). If payment is not received prior to the commencement of further UoS, the student may be excluded from the course and have their studies deferred.
Extension of Studies
After the Academic Penalty Date (VET Student Loans) or Expected completion date (All other students) and where a student requires course extension if they wish to continue with their course. In these situations, the student will be required to pay an additional fee to cover the additional time and training/ assessment which must occur because of the course extension. The course extension cost = Full Course Fee ÷ Total Number of Subjects – Number of Competent Subjects.
Students are advised of the extension fee during the application process and prior to the extension being approved and additional training and/or assessment commencing.
Bad Debt
Debts will be written off only when the recovery procedures as specified above have proven unsuccessful and further action is either not cost-effective or highly unlikely to succeed. The decision to write off individual debts should include consideration of the cost of recovery action versus the amount of the debt being pursued.
For those debts which prove to be irrecoverable and require being written - off, approval for such a write-off should be sought from senior management by email and a copy kept on file. All bad debts must be approved by Senior Management for write-off.
| Info |
|---|
PROCEDURE |
Fees and Charges Procedure
...
Steps | Person Responsible | |
|---|---|---|
| 1 | Billing/Invoicing | Accounts, Admin Assistant |
| 2 | Collecting Payments | Accounts, Admin Assistant, Trainers |
| 3 | Reminder Notices | Accounts, Admin Assistant |
| 4 | Enrolment Cancellation | Accounts, Admin Assistant |
| 5 | Debt Collection | Accounts, Admin Assistant |
Billing/Invoicing
Fees may be paid by either a Third Party (Employer or Job Active Provider (JAP) etc.) or the student. Refer to Appendix B Specific Invoicing/Payment Requirements (below) for specific fee requirements for each student cohort. The admin process on how to create an invoice is outlined in Invoice, Payment and Finance Procedure.
Third Party Paying - Where an Employer or Job Active Provider (JAP) is paying the course fee or co-contribution fee on behalf of a student:
The administrative assistant is responsible to provide a Quote for Service. This is emailed to the employer/JAP,
When the employer/JAP accepts the quote, they send Strategix a Purchase Order,
The administrative assistant must review and approves the Purchase order and informs the Accounts Department,
The Accounts Department raise invoice*,
Payments are made by the employer/JAP and they notify Strategix through a remittance advice.
*Invoices are issued to an employer or JAP must be issued prior to commencement and before a student is set to In Progress.
Student Paying - Where the student is paying for the course the invoice may be issued before or after payment has been received. Refer to the table below:
...
Timing of Invoice
...
Situation
...
Issued after payment
...
Where a student pays prior to induction
...
Issued prior to payment
...
Where a student has not paid prior to induction and/or in a fee for service arrangement
Collecting Payments
Payment can be collected/received by Strategix via the following methods:
EFTPOS (in person or over the phone)
Online Payment
Payment Plan
Cash Payments (may not be available or specific conditions may be set at some locations)
Bank Transfer
The preferred method of payment for sales less than $500 are collect via EFTPOS, credit card, or bank transfer.
The administrative process for each of the fee collection methods are outlined in Invoice, Payment and Finance Procedure.
EFTPOS
Students paying via EFTPOS can do so in person, over the phone or online.
In Person - If the student is completing the transaction in person, it is as simple as swiping their card or using payWave. The Strategix team member is to ensure the student is provided with an opportunity to receive a copy of their EFTPOS receipt.
Over the Phone - For a transaction over the phone, the student must provide the Strategix team member with their Visa Debit or Credit Card details. These are entered into the machine as a “telephone order”. These details include:
16-digit card number
Expiry Date
CVC or CVV number
The Strategix team member saves a copy of the receipt from the EFTPOS machine in aXcelerate and generates a tax receipt in aXcelerate, the student is provided with a copy of this.
Online Payment
Where a student intends to pay thorough the online payment gateway the Strategix team member issues the student with an invoice. To make a payment, the student follows the link and enters their Visa Debit or Credit Card details.
Payment Schedule
A payment schedule can be setup established between Strategix and a student. Students must ensure payments are:
In full
On time in line with agreed schedule
Paid into Strategix’ designated bank account.
Payment Plan
Payment plans are a direct debit setup and fees will be automatic drawn directly from the students account when as per the agreed terms and timeframe’s. A student can work with Strategix to arrange a payment plan.
Students on a payment plan must:
Provide their bank account details or credit card number for DebtSuccess or Strategix to collect scheduled payments.
Ensure payments must are made in line with the payment contract.
Where applicable, give written approval if they wish to make credit card payments over $1,000 or Bank payments over $2,000.
In the event of an unsuccessful payment attempt, students will be charged a reversal fee of $12.00.
Cash
When a student is paying via cash in person the Strategix team member:
Receives the cash
Issues the student with a tax receipt (white copy) from the trainer or site receipt book
Retains the Yellow receipt and provides it to the administrative assistant
The yellow copy is scanned and uploaded to the students aXcelerate profile.
Bank Transfer
When a student is paying via Bank Transfer the Strategix team member issues the student with a “Notification - Fees/Payment Required” email. The email contains the details on how to pay the fee and a reference number for the student to include in the bank transfer.
Reminder Notices
Students are notified when they fall behind in their payments and are provided with an opportunity to pay any outstanding fees prior to being withdrawn from the course.
...
Student Payment Type
...
Notified by
...
Payment Schedule
...
Accounts department
...
Payment Plan
...
The Party whom the payment plan has been established with
...
All other students
...
Administrative assistant
Records of all of contact must be noted in aXcelerate.
Enrolment Cancellation
Once a reminder notice has been issued and it is determined that a student cannot or does not intend to pay the outstanding fees, Strategix will:
Withdraw the student from the course and issue the student with a Confirmation of Withdrawal as per the Student Withdrawal Procedure
Notify any relevant parties (Employer, The Department of Home Affairs, Australian Apprenticeships Support Network etc.)
Follow up with any outstanding fees as per step 5 debt collection.
Debt Collection
Once a student has been withdrawn from the course they will be followed up for a period of time before being referred to an external debt collection agency as follows:
...
Student Payment Type
...
Notified by / Timing
...
Payment Schedule
...
Students with a Payment Schedule are bound to the conditions in the contract, if after taking all reasonable steps to attempt to collect an overdue amount Strategix is unsuccessful in obtaining payment the student will be referred to an external Debt Collection Agency to follow up with outstanding debit.
...
Payment Plan
...
Students with a Payment Plan are bound to the conditions in the contract. After all reasonable attempt to collect any overdue amount students will be referred to an external debt collection agency.
...
All other students
...
The administrative assistant is responsible for securing the payment of overdue invoices, until they are outstanding for more than 60 days. After 60 days outstanding, the administrative assistant is to provide Accounts with a summary of collection action to date.
Contributor/s:
The following person/s were consulted and involved in the process of developing this document:
...
Role/Title
...
Name
...
Author
...
Andrew Read (v11 updated by Billy Brady)
...
Approval
...
Billy Brady
...
Consultant/s
...
Calvin Young, Jeremy Rota, Nathanael Green, Katrina Mouton
Standards Reference:
The following procedures are referenced in this procedure:
...
Standard
...
Section/reference
...
SNR
...
3.3, 5.3 7.3
...
CRICOS
...
2
...
ESOS
...
2
...
S&S
...
S4A
...
SAS - QLD
...
U/C - QLD
...
PIT
...
Glossary:
...
Term/Statement
...
Explanation
...
CoS
...
Course of Study
...
UoS
...
Unit of Study
...
ASTAS
...
Australian Student Tuition Assurance Scheme
...
TPS
...
Tuition Protection Service
Appendix A – Fee Collection Threshold Conditions
The following sets out the information regarding fees under and above $1500
...
Student Type
...
Threshold Conditions
...
Domestic:
State Funded
Academy
School Based
Existing Worker
Fee for Service
Where total fees are above $1500, students are not charged more than $1500 prior to the commencement of their course.
If the course cost to the student is more than $1500, the remainder is to be invoiced prior to the course completion date.
...
Domestic College (Fee for service)
In approved courses only, some students can pay fees above $1500 prior to commencement. Students who pay fees above $1500, in the event of default by Strategix will be:
Placed into an equivalent course without having to pay any additional fees for the portion of the course they have paid in advance, or
Refunded for all fees paid in advance over $1500 and, are
Covered by the Australian Students Tuition Assurance Scheme.
Australian Students Tuition Assurance Scheme (ASTAS)
ASTAS only relates to student who have paid upfront fees of more than $1500.
Independent Tertiary Education Council Australia (ITECA) offers tuition assurance protection to students in the event that a student is unable to complete a course as a result of the insolvency of a Registered Training Organisation (RTO). Tuition Assurance relates to that portion of a student’s tuition fees that were paid in advance of that tuition.
The Scheme offers two choices. When an RTO ceases to trade, students can request to continue their study in a comparable course with an alternative provider, or to discontinue with their studies and obtain a refund for the fees prepaid but unutilised. The ASTAS is underpinned by an Insurance Policy and all refunds are carried out in accordance with this policy.
The Insurance Policy does not provide for the full refund of all fees as at the date of payment of those fees. Rather, the policy operates based on the effluxion of time, from the commencement of your enrolment to your expected completion date.
The policy will pay out the proportion of your course fees, calculated from the date of your provider’s insolvency. That is, the proportion of unutilised fees left as at the date of insolvency.
This effectively means that if you paid 100% of your course fees in advance and are halfway through the time agreed for your course, you would receive 50% of your fees, subject to the other terms and conditions in the policy.
...
Domestic College (VET Student Loans)
The Department of Education has been managing the current interim tuition assurance arrangements for students with a VET Student Loan (VSL), VET FEE-HELP loan, or a FEE-HELP load through a private or TAFE higher education provider.
Both providers and students can find out more information about tuition assurance and provider closure on the Department’s website. The interim tuition assurance arrangements are currently until 31 December 2019.
...
International Students
International course costs can be more than $1500 and are covered by the Tuition Protection Service.
The Tuition Protection Service (TPS) will assist international students if Strategix was unable to fully deliver their course of study.
The TPS ensures that international students are able to either:
Complete their studies in another course or with another education provider or
Receive a refund of their unspent tuition fees.
...
Funding/Payment Type
...
Requirement
...
Queensland
Certificate 3 Guarantee
VETiS
Skilling Queenslanders for Work
Higher Level Skills (Payment Plans or VSL)
Co-contribution fees must be charged prior to commencement.
Concession must be valid at the time of enrolment/invoicing.
Students eligible for Credit Transfer or Transitional Gap Training must not be charges co-contribution fees for those specific units.
To ensure fees are paid by the student and / or a third party prior to the submission of claims for payment the following action is taken by Strategix:
Where a student is personally paying their co-contribution fee they must ensure all payments are made prior to any competent outcomes are due.
Where an employer or the students Job Active provider is covering the co-contribution fee, this must be invoiced prior to any competent outcomes being due (as approved by DESBT).
Where a student has not paid their co-contribution fee and they are approaching an assessment date, they will be removed from there course and/or moved to another intake to recommence at a later date.
...
Queensland
User Choice
...
Partial/Full exemptions must be valid at the time of enrolment/invoicing.
Co-contribution fees must be charged prior to commencement
Students eligible for Credit Transfer or Transitional Gap Training must not be charges co-contribution fees for those specific units.
When a student converts from a school-based trainee to a full-time or part-time traineeship, the student contribution fees will be charged for training and assessment for any Subjects not yet commenced.
...
New South Wales
Smart and Skilled
...
Invoices are to be generated following the use of the Smart and Skilled Provider Calculator to determine the applicable student fee.
This includes entering/indicating any Credit Transfers that may apply to ensure accuracy in the invoice amount.
...
National
VET Student Loans (VLS)
...
Student invoices are raised prior to each census date and must have any adjustments applied at this time.
Those who receive CT must have their census amounts adjusted.
The individual who collects the payment for the student must ensure the correct amount is being obtained from the student.
The amount due is located in aXcelerate under the finance details at the bottom of the “Qualification Subjects Status & Enrolment”. Collecting the incorrect fees from the student causes extra work for accounts and can cause a non-compliance during audit if not rectified.
...
National
Fee For Service
...
Student’s invoices will be calculated by determining the total cost of the course and must not exceed $1500.
Students whom have Credit Transfers may be eligible for discounts on their course fees. See manager for confirmation on amount/s.
...
International
CRICOS
ELICOS
IELTS
...
For courses over 24 weeks in duration, Strategix will not invoice for more than 50% of the total tuition fees before course commencement. After commencement, Strategix will not require a further payment of tuition fees until 2 weeks before the start of the second study period.
Short courses of 24 weeks or less may require up to 100% of prepaid tuition fees.
Strategix will not accept course money from the student before there is a written agreement which has been signed or otherwise accepted (for example, through online acceptance). In the event payments being inadvertently received prior to the accepted written agreement reaching or being received by Strategix, the money received will not be processed and the student or agent will immediately be contacted and informed that the payment cannot be processed (and the enrolment cannot progress) until the provider receives the accepted written agreement.
Monies are to be paid within 30 days of invoice being issued by Strategix or before period of study commences.
All payments will be held in a designated account.
...
South Australia
Skilled Careers
...
Co-contribution fees must be charged prior to commencement
Guardianship of the Minister (GOM) are eligible for fee-free.
...
Western Australia
PIT Program
Invoices are issued to students at the commencement of the course (these detail the full amount due as per each subject and Unit of Study
invoice amounts are due before each Unit of Study
...
/wiki/spaces/QD/pages/3038675188.
| Expand | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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Third-Party Paying
Where an Employer or Job Active Provider (JAP) is paying the course fee or co-contribution fee on behalf of a student:
The administrative assistant is responsible to provide a Quote for Service. This is emailed to the employer/JAP
When the employer/JAP accepts the quote, they send Strategix a Purchase Order
The administrative assistant must review and approves the Purchase order and informs the Accounts Department
The Accounts Department raise invoice*
Payments are made by the employer/JAP and they notify Strategix through a remittance advice.
*Invoices are issued to an employer or JAP must be issued prior to commencement and before a student is set to In Progress.
Student Paying
Where the student is paying for the course the invoice may be issued before or after payment has been received:
Timing of Invoice | Situation |
|---|---|
Issued after payment | Where a student pays prior to induction |
Issued prior to payment | Where a student has not paid prior to induction and/or in a fee for service arrangement |
Collecting Payments
Payment can be collected/received by Strategix via the following methods:
EFTPOS: Students paying via EFTPOS can do so in person, over the phone or online
In-Person: If the student is completing the transaction in person, it is as simple as swiping their card or using payWave. The Strategix team member is to ensure the student is provided with an opportunity to receive a copy of their EFTPOS receipt
Over the Phone: For a transaction over the phone, the student must provide the Strategix team member with their Visa Debit or Credit Card details. These are entered into the machine as a “telephone order”. These details include:
16-digit card number
Expiry Date
CVC or CVV number
The Strategix team member saves a copy of the receipt from the EFTPOS machine in aXcelerate and generates a tax receipt in aXcelerate, the student is provided with a copy of this.
Online Payment: Where a student intends to pay through the online payment gateway the Strategix team member issues the student with an invoice. To make a payment, the student follows the link and enters their Visa Debit or Credit Card details
Payment Schedule: A payment schedule can be set up established between Strategix and a student. Students must ensure payments are:
In full
On-time in line with the agreed schedule
Paid into Strategix’s designated bank account.
Payment Plan: Payment plans are a direct debit set up and fees will be automatically drawn directly from the student’s account when as per the agreed terms and timeframe. A student can work with Strategix to arrange a payment plan. Students on a payment plan must:
Provide their bank account details or credit card number for DebtSuccess or Strategix to collect scheduled payments
Ensure payments are made in line with the payment contract
Where applicable, give written approval if they wish to make credit card payments over $1,000 or Bank payments over $2,000
In the event of an unsuccessful payment attempt, students will be charged a reversal fee of $12.00.
Cash (may not be available or specific conditions may be set at some locations): When a student is paying via cash in person the Strategix team member:
Receives the cash
Issues the student with a tax receipt (white copy) from the trainer or site receipt book
Retains the Yellow receipt and provides it to the administrative assistant
The yellow copy is scanned and uploaded to the student's aXcelerate profile.
Bank Transfer: When a student is paying via Bank Transfer the Strategix team member issues the student with a “Notification - Fees/Payment Required” email. The email contains the details on how to pay the fee and a reference number for the student to include in the bank transfer.
The preferred method of payment for sales less than $500 are collected via EFTPOS, credit card, or bank transfer. The administrative process for each of the fee collection methods are outlined in /wiki/spaces/QD/pages/3038675188.
Reminder Notices
Students are notified when they fall behind in their payments and are provided with an opportunity to pay any outstanding fees prior to being withdrawn from the course.
Student Payment Type | Notified by |
|---|---|
Payment Schedule | Accounts department |
Payment Plan | The Party whom the payment plan has been established with |
All other students | Administrative assistant |
Records of all contact must be noted in aXcelerate.
Enrolment Cancellation
Once a reminder notice has been issued and it is determined that a student cannot or does not intend to pay the outstanding fees, Strategix will:
Withdraw the student from the course and issue the student with a Confirmation of Withdrawal as per the Student Withdrawal Policy and Procedure
Notify any relevant parties (Employer, The Department of Home Affairs, Australian Apprenticeships Support Network etc.)
Follow up with any outstanding fees as per step 5 debt collection.
Debt Collection
Once a student has been withdrawn from the course they will be followed up for a period of time before being referred to an external debt collection agency as follows:
Student Payment Type | Notified by / Timing |
|---|---|
Payment Schedule | Students with a Payment Schedule are bound to the conditions in the contract, if after taking all reasonable steps to attempt to collect an overdue amount Strategix is unsuccessful in obtaining payment the student will be referred to an external Debt Collection Agency to follow up with outstanding debit. |
Payment Plan | Students with a Payment Plan are bound to the conditions in the contract. After all reasonable attempt to collect any overdue amount students will be referred to an external debt collection agency. |
All other students | The administrative assistant is responsible for securing the payment of overdue invoices, until they are outstanding for more than 60 days. After 60 days outstanding, the administrative assistant is to provide Accounts with a summary of collection action to date. |
| Info |
|---|
PROCEDURE TWO |
Fee Collection Threshold Conditions
The following sets out the information regarding fees under and above $1500:
Student Type | Threshold Conditions |
|---|---|
Domestic:
| Where total fees are above $1500, students are not charged more than $1500 prior to the commencement of their course. If the course cost to the student is more than $1500, the remainder is to be invoiced prior to the course completion date. |
Domestic College (Fee for service) | In approved courses only, some students can pay fees above $1500 prior to commencement. Students who pay fees above $1500, in the event of default by Strategix will be:
Australian Students Tuition Assurance Scheme (ASTAS) ASTAS only relates to student who have paid upfront fees of more than $1500. Independent Tertiary Education Council Australia (ITECA) offers tuition assurance protection to students in the event that a student is unable to complete a course as a result of the insolvency of a Registered Training Organisation (RTO). Tuition Assurance relates to that portion of a student’s tuition fees that were paid in advance of that tuition. The Scheme offers two choices. When an RTO ceases to trade, students can request to continue their study in a comparable course with an alternative provider, or to discontinue with their studies and obtain a refund for the fees prepaid but unutilised. The ASTAS is underpinned by an Insurance Policy and all refunds are carried out in accordance with this policy. The Insurance Policy does not provide for the full refund of all fees as at the date of payment of those fees. Rather, the policy operates based on the effluxion of time, from the commencement of your enrolment to your expected completion date. The policy will pay out the proportion of your course fees, calculated from the date of your provider’s insolvency. That is, the proportion of unutilised fees left as at the date of insolvency. This effectively means that if you paid 100% of your course fees in advance and are halfway through the time agreed for your course, you would receive 50% of your fees, subject to the other terms and conditions in the policy. |
Domestic College (VET Student Loans) | The Department of Education has been managing the current interim tuition assurance arrangements for students with a VET Student Loan (VSL), VET FEE-HELP loan, or a FEE-HELP load through a private or TAFE higher education provider. Both providers and students can find out more information about tuition assurance and provider closure on the Department’s website. The interim tuition assurance arrangements are currently until 31 December 2019. |
International Students | International course costs can be more than $1500 and are covered by the Tuition Protection Service. The Tuition Protection Service (TPS) will assist international students if Strategix was unable to fully deliver their course of study. The TPS ensures that international students are able to either:
|
...
| Info |
|---|
STANDARDS AND REGULATORY REQUIREMENTS |
Authority |
| See Funding | |
|---|---|---|---|
Regulatory Documents |
| List the Contract, audit evidence requirements, standards etc. and the applicable section or clause from each document
| |
Approved By | Name here | Details / Decisions: |
...