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1A. Student Requests Withdrawal | 1B. Strategix Initiates Withdrawal |
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International students must complete the withdrawal form via Strategix’ website if they intend to withdraw and must provide Strategix with evidence supporting their reason for withdrawal. When a request is received which relates to one of the following reasons, there are specific requirements which must be met by the student for the withdrawal to be approved, these reasons and conditions include:
In addition, a cancellation request may not be granted if:
Decisions to approve or deny a withdrawal request are to be actioned by the International Manager in line with the relevant procedures*. | Withdrawals
Performance or Attendance Breaches |
*Students who are unable to provide supporting evidence and or meet any conditions may be denied the opportunity to withdraw. The student must continue their studies and attend classes on all scheduled days until a final decision is made (this includes any appeal period). All correspondence should be recorded on aXcelerate.
2. Formal Appeal Period – 20
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-day Cooling Off Period
If a withdrawal or transfer request is denied or the student is issued with an International Student - Cancellation Warning email the withdrawal process must not continue past this stage (Step 2 of this procedure), until the appeals timeframe (20 working days) has passed and the student did not access the appeals process or an appeal has been lodged and a final decision made or the student withdraws their appeal. Refer to the Complaints, Appeals and Consumer Protection Policy and Procedure.
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Pre-Withdrawal Checks/Action
When a student initiates the withdrawal or Strategix intends to withdraw the student, the administrative assistant must complete pre-withdrawal checks to ensure:
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The Trainer will decide on the suitability to claim withdrawn for the student before continuing to the next step.
Open student enrolment on Cloud Assess
Open each unit
Referring to the Unit Outcome guide, record the outcome for each unit
Withdrawn = Attempted or completed AT LEAST one assessment not including commencement/learner activities*
*Please note: Attempted means the student must have started answering questions within the assessment part. Check attempt # as this may be more than one attempt if In ProgressNot Assessed = Did not undertake any of the assessments for this Unit OR only completed the Commencement Activity
Withdrawn units will appear in the To Quality Check section for Review.
Can find by searching tag (initials of Course Coordinator eg. AH), student name or course
The Course Coordinator confirms the correct outcome has been recorded by reviewing the student’s progress in the unit and the guidelines of the Unit Outcome Guide. Approve or Reject all withdrawns:
If correct - select Approve
If incorrect - select Reject, and record comment “Insufficient attendance or work completed, please result as NOT ASSESSED”
This automatically pushes the result through to aXcelerate
Open student enrolment in aXcelerate and select Set All Subjects
Select all Withdrawn and No Result units
Update all units to Withdrawn
Add 1 hour of participation for each unit
Follow the steps below to Finalise the Enrolment
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No Withdrawn outcomes are to be applied. All units should remain as NR
Apply an appropriate withdrawn withdrawal date. The date of the withdrawn outcome must reflect either:
The date that the request was received by Strategix (student-initiated withdrawal), or
The date the withdrawal was finalised (Strategix initiated withdrawal).
Follow the steps below to Finalise the Enrolment
Finalise the enrolmentEnrolment:
Once subjects are updated, the qualification is set to ‘cancelled’, there must not be an “Actual Completion” date recorded against the qualification and a Statement of Attainment is to be issued to the student as per the Issuance Policy and Procedure.
A Confirmation of Withdrawal email is also sent to notify the student of the cancellation. Ensure the correct withdrawal date is entered and the reason for withdrawal is selected. Save the email before sending it to the student and course coordinator (if required).
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The Trainer initially determines the suitability to claim withdrawns for the student:
Open student enrolment on Cloud Assess
Open each unit
Referring to the Unit Outcome guide, record the outcome for each unit
Withdrawn = Attempted or completed AT LEAST one assessment not including commencement/learner activities*
*Please note: Attempted means the student must have started answering questions within the assessment part. Check attempt # as there may be more than one attempt in progressNot Assessed = Did not undertake any of the assessments for this Unit OR only completed the Commencement Activity.
The Course Coordinator confirms the correct outcome has been recorded by reviewing the student’s progress in the unit and the guidelines of the Unit Outcome Guide. Withdrawn units will appear in the To Quality Check section for Review. Find by searching tag (initials of Course Coordinator e.g. AH), student name or course:
If correct, i.e. it meets the requirements - select Approve
If incorrect - select Reject, and record comment “Insufficient attendance or work completed, please result as NOT ASSESSED”
This automatically pushes the results through to aXcelerate as either a W or NR
Set the enrolment status to ‘cancelled’. Check there is no date recorded for “Actual Completion” against the qualification.
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