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OVERVIEW

Table of Contents

Table of Contents
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idStatus

Status

Status
colourGreen
titleCURRENT

Classification*

Status
colourGreen
titlePUBLIC

Department

Status
colourGreen
titleALL

Review

Notes

*See Information classification policy

...

Excerpt
nameLSS - International

Additional Support for International Students

Strategix understands that life can be difficult when you are away from home and in a foreign county, so In addition to the above, International Students have free access to our Counselling Advisors which provide confidential and appropriate counselling services, carried out by a qualified, trained professional located in the International Student Campus. During your time at Strategix, we will provide you will receive:

  • Academic support

  • Emergency and health related support

  • An orientation program and induction program to help you acclimatise to your new location

  • Career and further education pathway advice and support

  • Internal systems and technical support

  • Administration support

  • Cultural support and education including language and communication

  • Employment seeking advice and support.

As well as Strategix support services being available to you, in Brisbane there is a dedicated non-Government support agency for international students based in South Bank. The Brisbane Student Hub is a free, welcoming support service for international students offering independent advice on healthcare, employment, budget management, legal services and more as well as linking students to events and activities. Their contact details is located in the Emergency Services and Support Services section of the Student Handbook.

...

Excerpt
nameSupport/Emergency Contacts - Student Handbook

Provider

Contact Details

Support Type

National

Emergency Services

000

Emergency - For emergency and life threatening situations

Local Police (non-urgent)

131 444

Police attendance for non-urgent matters

Poisons Information Centre

131 126

Emergency - Provides advice on the management, assessment and treatment of poisonous products.

Centrelink - Services Australia

132 850

Language, Literacy and Numeracy Supplement Payments

Lifeline

13 11 14
http://www.lifeline.org.au/

24 hour crisis support and suicide prevention and mental health support services

Salvation Army

http://www.salvationarmy.org.au

Welfare - Support in a wide range of services

Kids Help Line

1800 55 1800

https://kidshelpline.com.au

Welfare - Offers 24/7 support support to individuals under 25 years old

1800 RESPECT

1800 737 732

Welfare - Sexual assault, domestic family violence counselling service

Translation Services

131 450

https://www.tisnational.gov.au/Help-using-TIS-National-services/Contact-TIS-National

Translation and Interpreting

Reading Writing Hotline

http://www.readingwritinghotline.edu.au   

1300 655 506

Reading and writing support

International Student Hotline

1300 363 079

General support

Department of Human Services

http://www.humanservices.gov.au/customer/services/centrelink/skills-for-education-and-employment  

Skills for Employment

Job Active Provider

13 62 68

https://jobsearch.gov.au/serviceproviders  

Employment opportunities

Adult Migrant English Program (AMEP)

https://immi.homeaffairs.gov.au/settling-in-australia/amep/about-the-program

Free service to help eligible migrants and humanitarian entrants learn English

Future Unlimited, Study in Australia

http://www.studyinaustralia.gov.au/

Planning departure, accessing support services, remaining visa compliant, working while studying, living costs & finding accommodation, health and safety.

Commonwealth Ombudsman

1300 362 072
International: +61 2 6276 0111

http://www.ombudsman.gov.au/about/overseas-student-ombudsman-landing-page  

Arbitration, complaints and concerns support

Queensland

Queensland Council for Adult Literacy

(07) 3878 9944

For adult members of the community to improve their literacy and numeracy skill

Brisbane Student Hub

1800 QSTUDY

https://www.studyqueensland.qld.gov.au/live-in-queensland/student-support

International student support service

New South Wales

NSW Family Services

02 9692 9999

Family and Community Services

Transport

http://www.transportnsw.info/

Public Transport

Victoria

Transport

http://www.ptv.vic.gov.au/journey

Public Transport

Western Australia

Adult Migrant English Program

1300 300 822

English language tuition

Career Centre

13 23 98

http://www.careercentre.dtwd.wa.gov.au/Pages/CareerCentre.aspx

Employment Opportunity’s

Jobs WA

https://jobs.wa.gov.au/

Employment

Library services

https://www.wa.gov.au/information-about/your-community/library-services

Study Support

Transport

https://www.wa.gov.au/information-about/your-community/transport

Public Transport

Office of Multicultural Interests

(08) 6551 8700

http://www.omi.wa.gov.au/

Community Services

Western Australian Police and Community Youth Centres

(08) 9277 4388

https://www.wapcyc.com.au

Youth Support

South Australia

Jobs SA

https://iworkfor.sa.gov.au

Employment Opportunity’s

Immigration South Australia

+61 (8) 8303 2420

http://www.migration.sa.gov.au/

Employment Opportunity’s, Information sessions

Community Support Services

https://www.sa.gov.au/topics/community-support

Community Support Services

Child and Family Welfare Association of SA

08 8305 4213

http://www.childandfamily-sa.org.au/

Child and Family Welfare

Adelaide Metro

1300 555 727

https://www.adelaidemetro.com.au/

Public Transport

ACT

Libraries

http://www.library.act.gov.au

Study Support

Community Services

http://www.communityservices.act.gov.au/ocyfs

Community Services

Belconnen Community Service

02 6207 2427
http://www.bcsact.com.au/

Housing, Disability support, Youth and Family Support, Childcare, Community Centre

Transport

http://www.transport.act.gov.au/

Public Transport

...

Foundation skills are fundamental to a person’s participation in the workplace and in education and training. They are a combination of language, literacy, numeracy (LLN) and digital skills and employability skills.

Foundation Skills

Foundation Skills in Unit of Competency

LLN Skills:

  • Listening

  • Speaking

  • Reading

  • Writing

  • Digital literacy

  • Use of mathematical ideas.

LLN Skills

  • Learning

  • Reading

  • Writing

  • Oral communication

  • Numeracy

  • Digital literacy.

Employability skills:

  • Collaboration

  • Problem solving

  • Self-management

  • Learning

  • Information and communication technology.

Employability skills

  • Navigate the world of work

  • Interact with others

  • Get the work done

Strategix has implemented a variety of measures to assist students in their journey, including ensuring that students:

...

Learner support needs are identified, implemented and monitored through the following:

Step

Task/Document

School

Academy

Workplace

College

International

Person Responsible

1

Enrolment Form

(tick)

(tick)

(tick)

(tick)

(tick)

Enrolment Officer

1

GTE Questionnaire

(error)

(error)

(error)

(error)

(tick)

Enrolment Officer, Trainer and Assessor

2

Language Literacy Numeracy Test

(tick)

(tick)

(tick)

(tick)

(tick)

Enrolment Officer, Trainer and Assessor

2

Student Questionnaire

(error)

(tick)

(tick)

(error)

(error)

Enrolment Officer, Trainer and Assessor

2

Interview with student

(error)

(tick)

(tick)

(tick)

(tick)

Trainer and Assessor

3

Learner Needs Identification

(tick)

(tick)

(tick)

(tick)

(tick)

Enrolment Officer

3

Training and Support Plan (formal)

(error)

(tick)

(tick)

(error)

(error)

Enrolment Officer

3

Training and Support Plan (informal)

(tick)

(tick)

(tick)

(error)

(error)

Enrolment Officer

4

Support process

(tick)

(tick)

(tick)

(tick)

(tick)

Trainer and Assessor

4

Milestones/ Monitoring

(tick)

(tick)

(tick)

(tick)

(tick)

Trainer and Assessor

Enrolment

Students have the opportunity at enrolment to self-report their individual learner needs via the enrolment form. The enrolment form questions the student as to any required assistance needed to complete the course.

...

Strategix uses the following LLN tests/indicators:

Cohort

LNA Tool

Source

Schools

Learner Needs Assessment

Online

Academy

LLN Robot or CSPA

Online or Induction

Workplace

LLN Robot or CSPA

Training Materials, Online or Induction

College

Pre-requisites* and BKSB

Online

International

Pre-requisites* and BKSB

Online

*Detailed in individual procedure/s but may include minimum English study standards or English levels.

...

Following the completion of the above learner needs assessment tools, the trainer will, where relevant, meet meets with the student to review, explore and confirm the student’s learner needs. Based on this interview, and where appropriate, students are advised of options to meet their needs, for example, referrals to other agencies, completing foundation skill courses or selecting a different qualification to meet their needs.

Learner Needs Identification

...

  • The student requires further LLN assistance from their school or a an LLN provider

  • The student requires assistance during the course to help them participate in training and assessment

  • The student requires reasonable adjustments to the training and assessment process.

...

In addition to foundation skills and LLN, students may be required to meet additional suitability requirements to participate in training and assessment activities for different delivery modes and course requirements. 

Course Name

Delivery Mode

Specific Suitability Requirements

Student must have/be:

Certificate III in Business

Online

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities

  • Access to Microsoft Office suite of software (provided as part of course inclusions)

  • Appropriate knowledge to navigate software and program requirements.

Face to Face

Campus

  • Ability to operate suitable device and internet to complete both training and assessment activities

  • Access to Microsoft Office suite of software (provided as part of course inclusions)

  • Appropriate knowledge to navigate software and program requirements.

Certificate IV in Leadership and Management

Face to face OR online

Workplace

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Diploma of Business

Face to face OR online

Campus/ Schools/ Online/ Workplace

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Diploma of Leadership and Management

Face to Face OR online

Access to

Campus/ Online/ Workplace

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Certificate II in Community Services

Face to face

Schools

  • Working with children check.

Certificate III in Early Childhood Education and Care

Face to face

Campus/ Schools

  • Working with children check.

Structured

online

Online/ Workplace

  • Working with children check

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Certificate III in School Based Education Support

Online/ Structured Online

and structured online

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities

  • Working with children check

Federal police

  • nationally coordinated criminal history check (where applicable)

  • Over 17 years old and not attending secondary school.

Face to face

Campus

  • Working with children check

Federal police

  • nationally coordinated criminal history check (where applicable)

  • Over 17 years old and not attending secondary school.

Certificate III in Community Services

Face to face

Campus

  • Working with children check

Federal police check.

  • nationally coordinated criminal history check

Structured

online

Online

  • Working with children check

Federal police

  • nationally coordinated criminal history check

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Schools

  • Working with children check

Federal police Federal police

  • nationally coordinated criminal history check

  • Student must have completed the Certificate II in Community Services for required credit transfers

Certificate III in Individual Support

Face to face

  • Federal police check.

Online and structured online

Campus

  • nationally coordinated criminal history check

Online/ Structured Online/ Workplace

  • nationally coordinated criminal history check

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Certificate IV in Youth Work

Face to face

Campus

  • Working with children check.

Online/ Blended

  • Working with children check

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Certificate IV in Disability

Workplace Online

  • Working with children check

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities

  • Must have previously completed the Certificate III in Individual Support (Disability) (CHC33015 or CHC33021), or the Certificate III in Disability (CHC30408) PLUS the Entry to Certificate IV in Disability Support Skill Set (CHCSS00125).

Diploma of Early Childhood Education and Care

Face to face

Campus

  • Working with children check.

  • Must have previously completed the Certificate III in Early Childhood Education and Care (CHC30113 or CHC30121).

Online

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities

  • Appropriate knowledge to navigate software and program requirements

  • Working with children check

  • Must have previously completed the Certificate III in Early Childhood Education and Care (CHC30113 or CHC30121).

Diploma of Youth Work

Online

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities

  • Appropriate knowledge to navigate software and program requirements

  • Working with children check.

Diploma of Counselling

Online

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities

  • Appropriate knowledge to navigate software and program requirements.

Diploma of Community Services

Online

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities

  • Appropriate knowledge to navigate software and program requirements

  • Working with children check

Federal police

  • nationally coordinated criminal history check (where applicable).

Face to face

Campus

  • Working with children check

Federal police

  • nationally coordinated criminal history check (where applicable).

Diploma of Nursing

Face to face

  • Be 18 years old or older

  • Have successfully completed an LLN (Language, Literacy and Numeracy) test at or above exit level 3 of the ACSF

  • National Police Clearance

  • Relevant Working with Children Check

  • NDIS check

  • Immunisation record, including Hep B, Diphtheria, Tetanus, Polio, Meningococcal, Varicella (Chicken Pox), MMR (measles, mumps, rubella), Pertussis (whooping cough), seasonal influenza, COVID-19

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities

  • Appropriate knowledge to navigate software and program requirements

CRICOS applicants must provide evidence prior to enrolment that they have achieved (results must be achieved in one test sitting):

  • A minimum band score of 7 in academic IELTS (with no individual band score less than 7.0) OR

  • 65 in PTE academic (with no communicative score less than 65 in each skill i.e. listening, reading, writing and speaking) OR

  • 237 in TOEFL.

Individual Support Disability Skill Set

Online

  • Federal police check

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Certificate II in Food Processing

Face to face

Individual Support Disability Skill Set

Online

  • nationally coordinated criminal history check

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Campus

  • nationally coordinated criminal history check

Certificate II in Food Processing

Schools/ Workplace

  • No additional requirements.

Certificate III in Food Processing

Campus/ Workplace

  • Over 18 to apply for a forklift licence.

Certificate II in Skills for Work and Vocational Pathways

Campus/ Workplace

  • No additional requirements.

Certificate II in Health Support Services

Schools

  • No additional requirements.

Certificate III in

Food Processing

Face to face

  • Over 18 to apply for a forklift licence.

Certificate II in Skills for Work and Vocational Pathways

Face to Face

Health Services Assistance

Campus/ Schools

  • No additional requirements.

Certificate II in Health Support Services

Face to face

  • No additional requirements.

Certificate III in Health Services Assistance

Face to face

  • No additional requirements.

First Aid Short Course

Face to face

  • No additional requirements.

Certificate III in Process Manufacturing

Face to face

  • No additional requirements.

Certificate III in Retail

Face to face

  • No additional requirements.

Certificate II in Hospitality

Face to face

  • No additional requirements.

Certificate III in Hospitality

Face to face

  • No additional requirements.

Structured online

Access to and ability to

Diploma of Nursing

Campus

  • Be 18 years old or older

  • Have successfully completed an LLN (Language, Literacy and Numeracy) test at or above exit level 3 of the ACSF

  • National Police Clearance

  • Relevant Working with Children Check

  • NDIS check

  • Immunisation record, including Hep B, Diphtheria, Tetanus, Polio, Meningococcal, Varicella (Chicken Pox), MMR (measles, mumps, rubella), Pertussis (whooping cough), seasonal influenza, COVID-19

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities

.

Certificate II in Supply Chain Operations

Face to face

  • No additional requirements.

Certificate III in Supply Chain Operations

Face to face

  • No additional requirements.

Certificate III in Driving Operations

Face to face

  • An open drivers licence (for 1 year under Certificate 3 Guarantee funding)

  • Able to meet the weight requirements of vehicles.

Transport and Logistics Short Course

Face to face

  • Over 18 to apply for a forklift licence (where applicable).

Hospitality Short Course

Face to face

  • No additional requirements.

TAE Short Courses

Face to face

  • Access to learners and a simulated or actual training environment

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Info

PROCEDURE THREE

...

  • Appropriate knowledge to navigate software and program requirements

CRICOS applicants must provide evidence prior to enrolment that they have achieved (results must be achieved in one test sitting):

  • A minimum band score of 7 in academic IELTS (with no individual band score less than 7.0) OR

  • 65 in PTE academic (with no communicative score less than 65 in each skill i.e. listening, reading, writing and speaking) OR

  • 237 in TOEFL.

First Aid Short Course

Campus

  • No additional requirements.

Certificate III in Process Manufacturing

Campus/ Workplace

  • No additional requirements.

Certificate III in Retail

Campus

  • No additional requirements.

Certificate II in Hospitality

Schools

  • No additional requirements.

Certificate III in Hospitality

Campus

  • No additional requirements.

Structured Online

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Certificate II in Supply Chain Operations

Schools

  • No additional requirements.

Certificate III in Supply Chain Operations

Campus/ Schools/ Workplace

  • No additional requirements.

Certificate III in Driving Operations

Campus/ Workplace

  • An open drivers licence (for 1 year under Certificate 3 Guarantee funding)

  • Able to meet the weight requirements of vehicles.

Transport and Logistics Short Course

Campus/ Workplace

  • Over 18 to apply for a forklift licence (where applicable).

Hospitality Short Course

Campus

  • No additional requirements.

TAE Short Courses & Skill Sets

Workplace

  • Access to learners and a simulated or actual training environment

  • Access to and ability to operate suitable device and internet to complete both training and assessment activities.

Info

PROCEDURE THREE

Learner Needs Analysis Forms and Response Sheets

The following provides links to the various LNA forms and response sheets used to analyse a student’s needs, including LLN. Please refer to each state’s induction and enrolment procedures for specific details on how each is implemented:

LNA Forms - Students

LNA Response Sheets - Trainer

Info

PROCEDURE FOUR

Analysis of LLN Results Procedure

LLN Results - Certificate IV or lower

Excerpt
nameLLN cert interpretation

ACSF Exit Level

Reading

Numeracy

Oral Communication

Pre 1 (0)

Require assistance pre-course from external provider.

Require assistance pre-course from external provider

Require assistance pre-course from external provider

ACSF 1

Require assistance during course

Require assistance during course

Require assistance during course

ACSF 2

Require assistance during course

Require assistance during course

Require assistance during course

ACSF 3, 4 & 5

Does not require assistance as they are at or above the appropriate level

Does not require assistance as they are at or above the appropriate level

Does not require assistance as they are at or above the appropriate level

Note: Please refer to Skilled Careers South Australia Funding Procedure for an analysis of the CSPA.

Note

Cert IV students ONLY: Where students score below an exit level of 2, the trainer must confirm that the student is suitable to study the proposed qualification with support, e.g. Cert IV Youth Work. This can be confirmed by asking questions during the interview regarding their LLN abilities, observing interactions on induction day or re-sitting the LLN test. This would include (but is not limited to) an evaluation of their ability to complete paperwork and communicate clearly, as well as a review of their previous employment and education history.

...

Insert excerpt
College Enrolment Procedure
College Enrolment Procedure
nameLLN diploma interpretation
nopaneltrue

IELTS Bands

Band

Skill Level

Description

Band 9

Expert user

You have a full operational command of the language. Your use of English is appropriate, accurate and fluent, and you show complete understanding.

Band 8

Very good user

You have a fully operational command of the language with only occasional unsystematic inaccuracies and inappropriate usage. You may misunderstand some things in unfamiliar situations. You handle complex detailed argumentation well.

Band 7

Good user

You have an operational command of the language, though with occasional inaccuracies, inappropriate usage and misunderstandings in some situations. Generally you handle complex language well and understand detailed reasoning.

Band 6

Competent user

Generally you have an effective command of the language despite some inaccuracies, inappropriate usage and misunderstandings. You can use and understand fairly complex language, particularly in familiar situations.

Band 5

Modest user

You have a partial command of the language, and cope with overall meaning in most situations, although you are likely to make many mistakes. You should be able to handle basic communication in your own field.

Band 4

Limited user

Your basic competence is limited to familiar situations. You frequently show problems in understanding and expression. You are not able to use complex language.

Band 3

Extremely limited user

You convey and understand only general meaning in very familiar situations. There are frequent breakdowns in communication.

Band 2

Intermittent user

You have great difficulty understanding spoken and written English.

Band 1

Non-user

You have no ability to use the language except a few isolated words.

Band 0

Did not attempt the test

You did not answer the questions.

...

Info

STANDARDS AND REGULATORY REQUIREMENTS

Authority

  • List here

See Funding

Regulatory Documents

  • SNR 1.7, 4.1, 5.4, 6.1-6

  • CRICOS 2.1, 2.2, 6.1-3, 6.5-6

  • S&S 7.F

  • PQS 4, 5

  • U/C 2.1.1

  • AQF 1.3, 1.7, 5.2

List the Contract, audit evidence requirements, standards etc. and the applicable section or clause from each document

Approved By

Name here

Details / Decisions:

...

Info

RELATED DOCUMENTS

  • Student Handbook

  • Enrolment Form

  • GTE Questionnaire

  • Learner Support Record

  • LLN – Internal

  • Induction Checklist

...